Perthshire Caravans Reviews Summary

Customer Service

Pros:

• "Very pleasant and helpful staff who stopped me making 2 expensive mistakes."
• "So friendly and very professional in manner, great health and safety features and covid compliance."
• "John in Parts could not have been more helpful, finding the right replacement and expertly fitting it for me."
• "Staff were friendly and helpful."
• "The staff were very good and helpful."
• "Friendly, helpful staff assisted us to get what was needed."
• "Very friendly and happy staff."

Cons:

• "Couldn't get any help from the sales staff."
• "Its a shame as we would have probably bought a caravan and paid cash."
• "Very very poor after care service."
• "Very poor after sales service from Sales Staff."
• "Just had the most appalling service from Perthshire Caravans."
• "Very poor customer service. Been twice now as couldn't believe how bad my first experience was and gave a second chance. Not one person even said Good morning. Completely blanked me."
• "Terrible customer service, couldn't get a salesman to leave his office never mind offer us any help with our enquiries."

Product Selection & Availability

Pros:

• "A fair selection of caravans and motorhomes, plenty of empty spaces so maybe it is a bit of a lull just now."
• "Perthshire Caravans have a very good range of both caravans & motorhome to view."
• "Great place off main route! Easy access and plenty of customers parking!"
• "Usually lots of caravans, motorhomes and camper vans to check out, both new and second hand."
• "Great selection of motorhomes, parts dept is great, they can source almost anything for you."
• "The site is very big with an extensive choice of motorhomes and caravans, both new and second hand."
• "What a great selection of motor homes and caravans. Extensive shop as well."

Cons:

• "The only thing that let this store down was a shortage of staff on the actual caravan/motorhome show floor to provide advice."
• "Not every van was open but quite a few were and there were steps to see into the others."
• "Prices too rich for me though."
• "Prices really high £43K for a 63 plate (It probably cost this new.) Autotrail with 66k miles. Trim inside and out damaged and looking really tired."
• "But in my opinion it was expensive +76% (+£60) more than the average online price for the part I needed."
• "Good service, great selection, but they will not give more than 3 months warranty on any used caravan."
• "Very disappointing, especially as we have autistic kids who couldn't understand why we weren't able to purchase the caravan."

After Sales & Support

Pros:

• "Dave throughout all this was calm, polite and very patient with us and resolved the issue."
• "Highly recommend Perthshire Caravans. We received excellent service from Steve and the team when we purchased our new motorhome."
• "Excellent company to deal with - from purchasing your caravan to the final handover and offering a five star after sales service."
• "All staff were amazing throughout the process of buying our motorhome."
• "We had a difficult time as we had an insurance claim which did not go smoothly but the Perthshire caravans staff were always there for us and helped smooth the path."
• "Brilliant service rang up the evening before with a query about a jockey wheel clamp told them make and model they hadn’t got the exact part so I said I would pop down next day, when I got there they had sorted me a replacement part not the same make but it did the job thank you 😀"
• "Had excellent service from David who was very patient and helpful in getting me on the road with my first motorhome."

Cons:

• "We have had no apology and they will not recompense without a receipt!"
• "Feel very upset and cheated by them."
• "Have found this company lacking in the professional standards of service you would expect from a longstanding family business."
• "Disgraceful service. Wouldn't honour our manufacturer's warranty."
• "We found the perfect caravan for us and paid a deposit on 9 October. We were told it would be ready in 2-3 weeks and that they would phone when it was ready. 3 weeks later, no phone call so I sent an email asking for an update, no reply."
• "He failed to phone us and just issued a refund."
• "Terrible service still waiting for a repair under warrantee after 2 bad yearly habitation checks."