Address: 91 Dunkeld Rd, Perth, PH1 5AP, United Kingdom
Phone: +441738622722
Rating: 3.6
based on 171 reviews.
Service Efficiency
Pros:
"The Drive Thru Service was very quick, despite being busy."
"Astounded by the ability of the staff at this location. Visited Friday 30th and staff able to manage a heavy pressurised workload with difficult customers."
"The restaurant serves breakfast, lunch, and dinner. The food at the restaurant was good and the staff were polite."
"Credit to the staff though for exchanging the drinks and correcting the order with minimal fuss."
"There were significant queues at the drive though, but there was obviously an efficient system in place to deal with the number of orders."
"So with that those Ordering in the Restaurant may have to Wait a bit for their Order. Despite that the Staff are very Helpful, Friendly and Apologetic when you get your Order."
"Staff were helpful and the outside seating area fairly well kept."
Cons:
"Slow service as always here."
"Half the order was missing had to wait for it in the first place missing 1 Childs happy meal."
"Waited longer than normal for our food. Priority now seems to be given to delivery orders."
"The average waiting time for an order is between 25-40 minutes."
"Would be better closing the place for everyone but delivery drivers. There were 18 in and the place was utter chaos."
"HORRIBLE... we had to wait 30 minutes and they didn’t even get the order right."
"Been here a couple times now and honestly won’t be back, last time I had waited 20 minutes for food that was then cold, took it back in and complained and had to wait a further ten minutes for them to make hot food."
Cleanliness
Pros:
"The staff are very helpful and this Mcdonald is spotless."
"No food just hot drink my husband and I go in to McDonald's in Perth the staff are very helpful 👌 little Kerry just such a lovely lady she serves behind counter we got Christmas Carol 🎄 sang to us from Andrew who help keep floor and table clean wishing all McDonald's staff in Perth at Dunkeld Road near Asda very merry Christmas to each of you I think you all do a great job very friendly all the best for 2024."
"Dine here most mornings for breakfast before work. Typical mcdonalds, kept tidy."
"I have visited the store during the day and find it very tidy."
"Clean inside and helpful staff."
Cons:
"On arrival at 0015, I went into the Dunkeld Road Perth McDonald's to find nearly 7 or 9 tables with rubbish on, the bins next to both doors were overflowing."
"Was in there today 8/10/22 I have to be honest was not I'mpressed the floors was covered in food paper etc."
"The place is filthy. And the cleaner was cleaning the floor, instead of pushing the dirt away from the table towards we we sat down."
"Most tables had not been cleared and the ones that had been cleared were not wiped clean."
"Sat in, food ready, so i collected ours. Chips cold, items on order missing, then sent wrong burgers but were luke warm."
"While waiting for our food order we estimated at least half those waiting were not adhering to Scottish govt regulations of face covering."
"Disgusted at the behaviour of about 6 or 8 young teens (or pre teens) running from table to table, screeching."
Order Accuracy
Pros:
"However that being said our order was perfect. Everything piping hot and perfectly made."
"Food was great and everything in the order, fast and accurate."
Cons:
"Local chain to me but every time I visit which isn't often there is something not available and there is a mistake in my order."
"Absolutely terrible, I ordered a no sugar cappuccino and they gave me something I couldn't call coffee and it tasted way too sweet and I have diabetes."
"This is the second time I went to this McDonald's... first time my drinks were missing this time it was fries."
"Absolutely shocking service, manager stands about doing nothing......apart from shouting at the female staff, my order was given 3 times and yet still came out wrong."
"Ordered 2 dbl cheeseburgers and inside one there was only 1 burger."
"The big tasty was missing the bacon that we had been charged for."
"When we got home not all the food was there and the big macs were dried up burgers."
Customer Service
Pros:
"Food obviously amazing so is service but all of the tables covered in dirty things like ketchup crumbs and you name it but it was really nice! Again, Great Staff and service:) Thank you McDonald's Perth."
"Nice McDonald's friendly staff. As with most McDonald's now the Self order stations are slow if not broken an the way you have to wait like cattle to get your food is Disappointing to say the least."
"The Staff are very nice Friendly and Helpful."
"I came into the restaurant a little fed up, but after being served very quickly by Kevin, who sang as he brought my food, sang as he left, then sang whilst serving at the drive-thru, I cheered up accordingly."
"Staff member who came out with the food was lovely and did apologize for the wait, wished me a lovely rest of the evening 👍🏻."
"Very good service with a wide range of products. Staff are friendly and approachable."
"Hey its mc d's, took a bit longer than usual but still delivered the standard 👍 👌."
Cons:
"Stood outside in the rain for 40 minutes... BLOODY AWFUL SERVICE."
"Absolutely useless. Used this place a few times and they always manage to mess up some part of your order after keeping you waiting for ages."
"Arrived at 7.05pm to sit in to find door locked and manned by staff. Refused to let us sit due to covid rules meaning we had to out by 8pm."
"Well what can I say no one seems to know what they doing I ordered for table service to find my food had been sat on counter for about 15min as no staff member brought it to table no order number given at time off order and staff didn't have a clue what was going on very poor management."
"Total disregard to customers. Waiting next to till for 20 minutes to order while everyone is pretending that they don't see me."
"Asked a question to the staff... but I still wasn't impressed with the 'not my problem' response."
"Horrible attitude from staff, I attended this location with my Carer (I am physically disabled) and because we tried to order our meals separately, they would not allow it... eventually they told us they would refuse to serve us and to leave the premises......absolutely shocking."