Saqib Kebab House Reviews Summary

Food Quality

Pros:

• "They use cod fish so fish and chips always taste great."
• "For a fast food kebab place you can not go wrong, the food is amazing and the chicken is always fresh."
• "Food quality is wonderful, taste is great and service is super fast."
• "Meals are always fresh and portion are good."
• "Love there chicken and fries are excellent mini fish and chips fabulous."
• "Great Food at Reasonable Prices... Masala Fish, Lamb Sheesh Kebabs and Chicken Tikka are top notch.. always prepared freshly in front of u..."
• "The food is great, good old fashioned junk food and sometimes that is exactly what you need."

Cons:

• "Hair in my chicken too! A thick long hair I pulled from under the coating🤢 went in the bin!"
• "Ordered donner meat and chips, didn’t enjoy at all. Donner felt like it was cooked 4 months ago and chips were cold and stale and tasteless."
• "Had a chicken and chips, chicken had green spots, perhaps from the herbs in the chilli although I've never seen that before."
• "The food was not fresh and also they used hands to put salad into my wrap."
• "Food was not the greatest experience. i ordered chicken pakoras just for it to be very hard- it was barely enjoyable if it tastes likes rocks."
• "The food is oily, greasy and the kebabs are burnt."
• "The food was OK but but very oily and the chilli sauce is not chilli it's more like a chutney."

Customer Service

Pros:

• "the really polite, respectful customer service from all the guys there."
• "I was pleasantly surprised on how welcoming and down to earth the staff were."
• "good customer service and they try their best to ensure the satisfaction of customers."
• "The staff are always friendly and accommodating."
• "Customer service was good, friendly bunch of people."
• "The staff are very friendly and welcoming."
• "Customer service is astonishing."

Cons:

• "Cutomer service here is very very poor."
• "Service really really crap. Worst I've seen ever."
• "It's a local restaurant for me, unfortunately extremely bad customer service for me everytime i go."
• "If you have zero expectations of customer service then it’s fine. The staff are ignorant and can barely string a sentence together, they allow people to jump the queue. Completely unorganised."
• "Staff can sometimes be very rude and ignronant."
• "Staff are miserable! They need to get a new team in here the service and hygiene is horrendous suprised eho (environmental health) havent closed them due to lack ppe."
• "Good food. However, awful service."

Hygiene and Cleanliness

Pros:

• "Fantastic shop ! Clean , friendly staff."
• "Very clean which is a must for me."
• "All food was well presented and looked very appetizing."
• "Fresh, hot and great tasting food at fantastic prices from this chippy and very clean which is a must for me."
• "It was lovely with lots of mirrors."
• "I've noticed a friendlier service this time, compared to last year and staff were more vigilant in cleaning the tables for customers to use."
• "The food is fresh and very authentic taste."

Cons:

• "The inside is cold and floor is not clean."
• "The sanitation doesn't look really good they don't even wear gloves and the other time I went there I found hair in the food."
• "Overall food was not that great, I would definitely question the hygiene in this location as there is a lot of rubbish on the roads in surrounding area."
• "They also need to look at their hygiene I.e..cover their hair n wear appropriate gloves."
• "Hair in my food ! They need to put on hairnets and beard nets as most of them got long straggly beards."
• "Food hygiene is non-existent with bearded workers scratching their beards over food and handling food."
• "Service and hygiene is shocking. Very dirty inside especially seating area."

Value and Pricing

Pros:

• "Solid for food and price usually one of the first options for a quick takeout when in B'ham."
• "Great value chicken and chips."
• "And above all, the prices of their menu items are super reasonable. One person can eat to his/her heart's content within £7."
• "The food is great! The price is even better!"
• "One of the best chipshop you will ever eat from the quality of the food is outstanding and very good value for money."

Cons:

• "2 large fish with chips and 1 pis brest without chips. He charged me £16.80 its not fair."
• "Saquibs is nice but there chips go soggy once inside the wrapping paper. Also £3 for a chicken and chips, prices have gone up."
• "Prices are reasonable, though the queues can be quiet long."
• "I ordered a kebab, paid a good 10quid for it and never got the food."
• "No stars minimum wait is always an hour and other people's orders taken in between your order then they forget what you ordered."