BURGER & SAUCE - Alum Rock Reviews Summary

Interior and Atmosphere

Pros:

• "Love the interior, very spacious and plenty of seating areas."
• "The restaurant was nice and clean too."
• "Nice clean shop, staff are all nice as well good service."
• "Great looking place, great burgers for a reasonable price, about time alum rock starts showing the gems it’s got like this."
• "Had a lovely time at Burger & Sauce. Such good value for money! The place was stylish and clean - a real nice eating environment!"

Cons:

• "The tall fat guy at the tills has an attitude problem, staff seem disinterested."
• "My initial impression of the shop wasn't great, it was untidy and messy."
• "Several tables unclean despite not being busy."
• "Horrendously rude receptionist who looks like she's been held hostage to serve people at the reception."

Service

Pros:

• "The staff were attentive and polite."
• "They always seem to get our complex orders spot on - we have a large family of fussy eaters but the orders are always perfect."
• "Staff are great and helpful. I had the Mexican burger, believe me, it's a hit."
• "Got caught in traffic and figured I'd try out the chicken burgers I've been hearing so much about... greeted at the counter by Anisha, the customer service was buzzing."

Cons:

• "The waitresses were too busy flirting with the random boys standing there."
• "Not the best, kids' chicken burgers really small, they got my order wrong."
• "If you want the food to be actually edible and not stone cold then pick it up rather than delivery."
• "Very basic. Very basic and limited menu. Nothing really for me apart from them being new draws me toward this place when every other place is similar if not a little better than this."

Food Quality

Pros:

• "Food was freshly made and delicious."
• "The burgers were delicious and fries were crispy."
• "The beef burger patty was tasty and juicy, cooked to perfection."
• "The nacho beef burger was a smash and just incredible! The nachos, cheese, and smash patty just fused well and melted in the mouth."
• "The chicken burger (spicy) was absolutely delicious, family had the chicken burger (spicy) and they loved it, decent portion, and decently priced."

Cons:

• "The animal fries taste very nice! A very small portion of fries let it down."
• "Beef burgers seem deep fried, meat was crumbling, could taste the fat."
• "All the burgers were cold, particularly in the centers. The fries were limp and cold, and the chicken burger was extremely dry."
• "Food arrived cold so couldn’t really enjoy the goodness of it."
• "Basically, it’s the 2nd I’ve been to this place and I’m telling you now that the fiery hot wings are nasty and vile."

Price and Value

Pros:

• "Great tasting burgers, reasonably priced at roughly £6 per meal."
• "Been here on a few occasions and are very consistent. Food is decent and priced well."
• "Food defo doesn’t disappoint, tasty burgers etc. Prices are good too."
• "The prices were high for the small portion sizes. Nice store design and nice packaging too."
• "This is how burgers should be made, excellent fries, truly the ‘Moo Shoo.’ Nice one boys."

Cons:

• "Food was pretty average, portion sizes were abysmal and pricing was ludicrous."
• "Signature fries was nice but not worth the price for portion size."
• "I even had an extra patty in my burger. Didn't even touch the sides, I'm not one for hype I enjoy manly food, this place is all hype if you're 70kg and under it'll be fine for you."
• "Beef burger had a bit of a fat smell. Chicken burger is 5-star. Perhaps they can improve the beef patty for the burger with some fresh ground beef avoiding the fat bit."
• "Very basic. Very basic and limited menu. I guess it is new and they have time to adapt and create but at the moment I feel in a competitive environment they don't stand out at all."