SLAMBURGER® Ladypool Rd Reviews Summary

Food Quality

Pros:

• "The chicken was tasty, the salad exceptional and the buns very soft."
• "Food was spot on even the kids finished their meal."
• "Masha'Allah these brothers have one of the best cheese burgers! Mmmm!"
• "Food was great, quickly made, good portion, hot and tasty."
• "The burgers are juicy, flavorful, and cooked to perfection."
• "The food we had was amazing. The chicken burger felt really unique in its taste."
• "Their grilled burgers and OG wraps are amazing."
• "Best Halal burger shop in UK."

Cons:

• "The burger patties tasted like water and rubbery no seasoning whatsoever."
• "Burgers were average and chicken wings with Algerian/BBQ sauce were not as nice as they looked."
• "The burgers look great in the pics but when you get them they are tiny."
• "Food is decent but let down by having a poor attitude to customer service."
• "Food is very expensive for what you pay for. I got half way through the chicken burger to find it raw in the middle."
• "I ordered a chicken burger and it was so dry, I didn't mind because it could easily be done with chicken, BUT the chicken was raw and under done."
• "The Fish burger was watery and nothing compared to McDonald's as told by the person serving us."
• "Ordered on Uber eats. When meal arrived 1 portion of fries were missing."

Customer Service

Pros:

• "The person who took our order and the guy who dispatched the order were excellent."
• "We quizzed the server quite a bit on the menu and they were very honest and upfront."
• "Very clean restaurant and has good food for reasonable prices."
• "Went in got serviced by a lovely guy named Malik, very helpful and friendly."
• "The staff are friendly and efficient, making for a seamless ordering experience."
• "Their food is always top notch, great atmosphere. Staff are friendly and respectful."
• "The service was warming and the staff really were kind and helpful."
• "Always a good experience here ... friendly staff ... good food."

Cons:

• "Had to wait to order as all the staff were laughing loudly and joking about in the kitchen."
• "Unfortunately on this occasion I got home and found that I had 1 burger missing from my order."
• "Upon trying the food though I wasn't very impressed. Burgers were average and chicken wings with Algerian/BBQ sauce were not as nice as they looked."
• "I can’t believe that there is a McDonald Halal in Birmingham. The last time I ate a Big Mac I think it was in Istanbul or Dubaï... This place is just amazing! So good, so big (burgers), so clean (place), so quick (service), so kind, friendly (staff) and so affordable."
• "Worst service ever. We went into the place and sat down, had a look at the menu and discussed what we wanted with around 3 guys."
• "Absolutely ridiculous, had to phone up to find out where the order was as it was very very late to be told it was ready half an hour ago but no drivers!"
• "Extremely poor quality food portion sizes are pathetic and there is nothing value for money about the place. Taste is substandard and the overall service by the staff is poor."
• "5 of us ordered burger meals which came out cold and incorrect. When reporting the order as incorrect, my integrity was questioned in a rude and aggressive manner."

Atmosphere and Cleanliness

Pros:

• "The establishment is very clean, spacious and inviting."
• "A very family friendly place."
• "The interior decor, design of the store, seating and general graphics of the menu and displays is 10/10."
• "Their restaurant is really clean and kids friendly as they have placed the Tablets with games and colors for children."
• "Visited recently. Was pleasantly surprised by the enticing decor, and the degree of cleanliness within this establishment."
• "Good service, the guys are always welcoming and they're generous with sauces unlike some places."
• "We just placed an order via UberEats and they’ve sent us someone else’s order!! So frustrating as we now have one burger we didn’t want between three of us!! I’ve tried phoning multiple times but no answer!! ABSOLUTELY RUBBISH CUSTOMER SERVICE!!"
• "Good service clean environment with plenty of room to sit and eat with the family."

Cons:

• "The main guy is so nice, only slight downside is the staff were talking loudly to each other, almost shouting but not a big issue."
• "Losers 1 star for the shabby and unheated seating area."
• "Loses 1 star for the shabby and unheated seating area. If planning to eat in on a chilly day - wear a jacket!"
• "Toilets are filthy. Staff has zero customer service skills. I think most can only speak French. 'Cash Only' in this day and age means TAX fiddle."
• "The last 2 times I ordered the food was cold and not the best, but visiting the shop and getting it fresh was a different experience, Would recommend that you eat their burgers while they are fresh and hot.."
• "Very busy. Waiter was really good only downfall is is that you have to bring your food to the table yourself."
• "The place has great potential, need to make there pricing about meal more clear and ensure food is served piping hot"
• "Visited here after reading the positive reviews and loved the food. Fries were yummy. Clean place, plenty of seating, fast friendly service. Good place to take the kids and will definitely visit again."

Price and Value

Pros:

• "Great value too."
• "I love how affordable and delicious it is."
• "The offer they had was good too so we got to enjoy a smash burger and loaded fries for £10!"
• "Nice kids meal also. Reasonably priced. Modern ambiance."
• "I’ve enjoyed their 360 max burgers! As the name suggests, they’re incredibly big and tasty! (Kinda overkill)"
• "The breakfast menu was delicious and has a variety of different foods and drinks, the staff were were comitted to great service and were friendly."
• "Basically a spin off mcdonalds, but in my opinion a lot better as the restaurant caters to all dietary preferences such as Halal which places like McDonald's do not."
• "Ordered twice but I can never bring myself to finish the chicken burgers, very thin and rubbery."

Cons:

• "They are expensive but it's worth it, treat yourself hehe."
• "It is a bit pricey but the food quality is good."
• "For the price you pay they make McDonalds burgers look awesome."
• "Slightly pricey for fast food."
• "Food is very expensive for what you pay for."
• "The burgers was great and very tasty. I made a large order and everything was perfect about it."
• "The quality of the food is good, but the problem is the quantity and pricing because the price could be quite high for someone who is in a budget but the quality is good, but sometimes they forget to give you stuff but if you ask they will give it you, overall I recommend to people who wants to spend on a night out."
• "Orderd £25 food. One of the kids wanted more fries. Paid £1 for a small fries which is on their saver menu. The fries were ridiculously small. Nice food but what a rip off on the fries. That's poor. Also kids meals are way over priced. £2.79 in McDonald's. £3.99 here !"