McDonald's Reviews Summary

Delivery Service

Pros:

• "I was being lazy so I ordered a breakfast delivery.... Food perfect, coffee just what I needed and the Uber driver was a nice guy.... Really well packaged and put together.... Excellent!!"
• "Used app. And used click and collect pick up point 4. Had not used app. at a different restaurant before and I worried that my order may gone too my Favourite local restaurant but the app. automatically recognised my location and restaurant."
• "As there was a long drive through line&its click& collect only,we parked up&used the easy to use McDonalds app...got a freshly made,hot,customised orders!"

Cons:

• "Delivery has destroyed McDonalds."
• "Most of the time food is cold when you receive it."
• "It's bad enough to spend money on food which is served cold and quite obviously old batches being palmed off on unsuspecting clientele."
• "Ordered off a delivery company, all that turned up were two bags of drinks with no food at all!"
• "Never notified about the item been sold out until I received a delivery and checked the order on the app where it indicated it was sold out."

Customer Service

Pros:

• "Customer service is always good here."
• "Fantastic place; excellent customer service!"
• "A chap called Paul on the drive-thru evening shift, just a pleasant surprise to receive good old fashioned courteous service."
• "A reasonable good experience, granted our meal came wrong but Charlotte was on hand to provide amazing service to ensure it was put right quickly."
• "I just want to say how amazing the lady was today who worked here."

Cons:

• "Staff are incapable of listening to simple orders."
• "Absolutely disgusting the way the so call manager talks to customers."
• "Staff actively avoid contact with customers, I was stood at the counter a good minute or two before being acknowledged."
• "The staff could really do with being a little more pleasant. A good morning, or thank you isn't that hard is it!"
• "Just collected my order at the drive through and was greeted by the rudest most unfriendly McDonalds staff member ever."
• "Staff are rude and the waiting time is ridiculous."
• "Selina the manager is vile, incompetent and rude."

Food Quality

Pros:

• "The food was great and it has restored my faith in McDonalds."
• "Good old McDonald's 😊 What can I say. The food is as good as it is in any other Maccy's, service was good too."
• "24 hour MacDonalds. Fries are always crisp and salty. Good is always piping hot. We have had a few orders that haven't been quite right, but the staff are always willing to help and change your meal if there is something wrong."
• "Had a new chicken mcfillet meal, bit spicy for me but I enjoyed it all the same."
• "Italian crispy chicken burger... was nice and tasty."

Cons:

• "Food was great, service was shocking!"
• "Burger had no sauce and was more in the box than the bun, fries had no salt and half cold."
• "Food half cold, had to rebuild the burger and cheese was on the bottom bun!"
• "The food was cold when we received it like it had been sitting there for ages, which gave it a stale taste."
• "The Chicken sandwich barely had mayo in it so was very dry."
• "The food was horrific and burnt."
• "Your food has given us food poisoning!!!"