Taylors Sales and Letting Agents Cardiff Bay Reviews Summary

Communication

Pros:

• "They responded to all emails/queries promptly and were very accommodating of our needs."
• "Darren is an amazing communicator, keeping in touch without being intrusive."
• "Ellie and Victoria have been brilliant throughout the applying to rent process - very friendly, responsive, polite, professional, and thoughtful."
• "James (assistant branch manager) and Alice (letting negotiator) are both very responsive and patient to ask all my questions."
• "Very friendly, efficient and cheerful staff. They are always at the end of the phone to deal with any queries and reply quickly to emails."
• "Just I would like to say thank you Taylors, especially Alice. Always her response and assistant are so prompt. Also so kind and friendly."
• "I always receive an email back from Alice within 10 minutes, she's incredibly kind, friendly and will go out of her way to help as much as possible."

Cons:

• "Since I signed a contract and paid over £600 fees they've stopped having interest in me."
• "Didn’t chase the landlord up for a response regarding our deposit until he finally responded 2 days before the deadline for us to counter the decision."
• "A couple of chasing emails also remain unanswered, so I just stopped to bother with them."
• "Poor communication from staff and they are extremely unprofessional on all levels."
• "I have never been contacted again (even after calling her directly) until I left the review in GoogleMaps."
• "It would take weeks of back and forth for simple requests to be completed such as asking for proof of rent payments."
• "Staff is quite friendly over the phone as well as in person, but get little if nothing done afterwards, just Promises, promises and promises."

Professionalism

Pros:

• "I felt they were very professional and responsive to my queries."
• "Georgia in securing and renting my apartment. She was friendly and very professional, efficient and fast communication."
• "The level of attention to detail and personalized service was beyond compare."
• "Their sales team were extremely professional and diligent and nothing was any trouble throughout the purchase."
• "James, in particular, worked efficiently and professionally throughout the process."
• "Having viewed almost 25 properties with Ashleigh she is very professional, patient and has a fantastic knowledge of the properties that they have available."
• "Jake Staniford was very professional and accurate with his valuation."

Cons:

• "Expensive furniture had been removed from my apartment by the tenant and Taylors refuse to accept it was their responsibility to notice the inventory they drew up on check in did not match on check out."
• "Complete lack of support throughout the renting, maintenance for instance."
• "High agency fees for a very poor service."
• "Maintenance very average, often asked to chase and confirm contractors yourself, no accountability on them to push to get your property fixed."
• "Appalling Service, appalling customer service, Avoid!!"
• "Unprofessional, unethical and dishonest people."
• "Do not trust this company to manage your property."

Efficiency

Pros:

• "The few problems experienced during the tenancy were dealt with quickly and efficiently via the main Countrywide services."
• "We found a perfect place, and all the paperwork and utilities transfers were completed very quickly and efficiently."
• "Amazing Experience! Possibly the quickest turn around for a flat ever!"
• "The whole process was seamlessly done with 3 days. Highly recommend!"
• "Fran and James were extremely efficient and managed to move us into our flat in less than a week."
• "Their correspondences have always been first rate. Extremely prompt, always responding to emails and queries on the same day."
• "The whole process was easy and stress-free for us!"

Cons:

• "They wouldn’t fix anything whilst we were there including when the fridge freezer broke as it wasn’t deemed essential."
• "Now I have moved out they are holding my deposit back for repairs I didn't complete due to them not being too much of a bother for me."
• "Getting deposit back - very poor. It’s been 2 weeks and I’m awaiting a quote for a small amount of paint to be patched up."
• "First we made an appointment for the house we liked, then they called and gave the house to someone else on the pretext of the date mismatch and the owner of the house as an excuse."
• "Be careful when using their services you might end up without your actual and future place to leave because someone else in the agency rented it, although you reserved it first."
• "The mould is still flourishing in the bathroom and I've never received a reply to my comments on the inventory."
• "They checked the tenant out despite being 1 month in arrears."

Customer Service

Pros:

• "I would like to thank Abigail and Francesca for working so hard to get us into our amazing new flat so quickly."
• "Ellie especially was extremely helpful. She made it such an easy experience."
• "She has made the whole process seamless and has reassured me throughout the whole process."
• "I really couldn't of asked for a better service from Taylors."
• "The customer service from Keira was outstanding."
• "Having worked with Taylors on a number of Company Lets over the last 2 years, they are worthy of 5 stars!"
• "The support they have given me through this process has been a big help, I can't thank them enough."

Cons:

• "Clearly they are only interested in signing up new tenant rather than offering a service to existing ones."
• "A fee was charged to provide references even though it should be free of costs by law."
• "Also worth noting that after I changed my review they asked if there was 'anything' they could do to change my review score, which makes me dubious about all of the 5* reviews on here."
• "Viewed a £750 pcm flat with Taylor's and they quoted a £622 agency fee."
• "If I was a struggling family who needed the money I’d be in a pickle."
• "One slight criticism is that the main Countrywide office handles the administration of the tenancy, including end of tenancy notice, and are rather impersonal."
• "In terms of rentals, they see landlords as their clients and tenants as their product."