Currys Reviews Summary

Customer Service

Pros:

• "Curries PC World on the other hand have an excellent returns policy no quibbles and very easy to do so."
• "The delivery service was amazing, Currys sent a delivery code for tracking which kept you regularly informed."
• "Sorting through the necessary paperwork was quick and satisfactory."
• "A lady spent a long time with us telling us about all the different fridge/freezer American style ones. Really helpful"
• "Very helpful service from Ian. He went out of his way to help answer my many questions when buying a camera and remembered me from previous visit."
• "Just stopping by to say I was really impressed with Chi of the management team and his first class customer service today in assisting with a laptop purchase."
• "Andre was extremely helpful and knowledgeable about the items we enquired about."

Cons:

• "Always terrible customer service all the staff need training in their knowledge of the products."
• "Nothing feels right from the moment you walk in.Total lack of staff mean that no one is available for advice."
• "Appalling telephone customer service! After a horrible automated system and finally talking to a person (for the second time) I have now been advised to return to the store itself to find out why there is no update or expected date for the delivery and installation of the oven I bought and paid for on 31st July."
• "The absolute worst. In summary, bought a fridge freezer, paid for next day delivery as ours broke and we needed something urgently. Waited in all day and nothing arrived."
• "Terrible customer service in store."
• "Staff not particularly bothered about assisting with questions or suggesting alternatives if they can't find the thing they're supposed to have in stock."
• "The staff at this branch are shockingly willing to confess that they know nothing about the stuff they're selling."

Store Experience

Pros:

• "A nice big store with plenty of departments including PCs, home appliances, home white goods, sounds-radios, stereos, visual-TV, and other home entertainment products."
• "Good thing is you order online but pay in store."
• "Large collection of various technology."
• "Nicely laid out electronics store, lots of staff on hand who is someone available with the knowledge you need, lots of good products and good variety."
• "The stock levels are amazing."
• "Great place to buy electronics and utilities both large and small. Competitively priced and a huge variety of stock."
• "Went looking at Computers. Plenty of laptops and other devices but not many tower machines. Was not bothered once by sales staff."

Cons:

• "Expensive now it's a monopoly. Didn't buy what I needed there."
• "The store was run down and the glass areas dirty and smeared. It really looked awful and just made us want to get out instead of having a look around."
• "Almost like a morgue when I walked in ! Three or four workers in there all talking amongst them selfs couldnt of given two hoots if a customer came in."
• "Stock on shelves which they refuse to sell you but they will sell you a more expensive alternative."
• "If you go here ask for Stacie, she made me and my partner smile the whole time we were there, the process was so smooth."
• "I won't be returning to Curry's anytime soon and I will be shorting Curry's stocks soon as this chain is clearly a relic of the past and won't be around much longer."
• "The shop is big and well stocked."

Pricing and Stock

Pros:

• "Pricing is competitive and they'll price match where necessary."
• "Brilliant service from Paul and the team, Thankyou!"
• "My 1000pds TV broke down after 8 months, tried to sort out over phone but no joy. Went to orpington branch and manager sorted out immediately."