Martin & Co Cardiff Letting & Estate Agents Reviews Summary

Customer Service

Pros:

• "Martin and co sold my property and were fantastic to deal with."
• "Special shout out to Chloe who I have been in contact with, she is so sweet and friendly."
• "Staff where very professional when dealing with myself and my partner. Gabriella was especially efficient, helpful, kind and considerate."
• "I have been blown away by their ability to find quality tenants over and over again, with no empty periods taking place."
• "M&Co are efficient, lovely people to deal with always strive to do the best job possible."
• "They are highly professional and just lovely people."
• "Always reply promptly to emails and queries."

Cons:

• "Either extremely naive or I think just appalling."
• "AVOID AT ALL COSTS!!!!!!!! They haven't a clue about tenancy rights or dealing with people. Horrendous customer service."
• "The worst agency ever, you get nothing but promises, when I insisted on fixing the faulty appliances, they were so rude."
• "They ignored my emails a lot."
• "Extremely poor customer service - Reported numerous repairs to them regarding the property that were NEVER actually completed over my tenancy."
• "The manager I spoke to was smug."
• "LANDLORDS BEWARE."

Property Management

Pros:

• "After undertaking Henry Mitchell's re-decoration recommendations and obtaining planning permission for an extension from Martin & Co.’s excellent draughtsperson a buyer was found within three weeks."
• "Our questions were always quickly answered and the process was far simpler with their help."
• "Been in our property nearly a month and we can not explain how happy we are."
• "I had several quotes for the sale of the property but no one came close to the one from Martin & Co, excellent value, excellent service."
• "We just brought our first property in Cardiff, the people at Martin & Co are always giving quick responses and are really helpful to communicate with both sides."
• "The office staff were quite helpful and all documents delivered on time and as expected."
• "They provided updates and kept the sale moving every step of the way and there was always someone available at the end of the phone or email."

Cons:

• "She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone."
• "Mike Shrubshall, thank you very much for bringing me so many stress."
• "Tried serving me a 2 month notice after the laws had changed to 6 month."
• "Horrendous - keep away. Tenants - please be aware that the ‘Independent inventory company’ is a shell company run by Mike Shrubshall’s (the manager’s) wife and therefore not independent at all."
• "They failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy."
• "Poor experience trying to view a property with these estate agents."
• "LANDLORDS AVOID AT ALL COST."

Maintenance and Repairs

Pros:

• "They sent in cleaners the next day, the odor of stayed through from 2020."
• "They have dealt with any issues and repairs that I have had promptly and efficiently."
• "We have had a few maintenance issues at our rental property recently and Holly has been incredibly supportive in remedying these issues - thank you Holly!"

Cons:

• "When our shower blew up due to bad wiring they said that it was my fault and that I should change the fuse."
• "Bathroom - paint peeling away from the wall behind the towel rack radiator, the radiator comes off of the wall very easily, seals on the floor and around the toilet coming away with black bits around It."
• "Everything will run relatively smoothly until you move in. Then any problems with the property you are letting inspite of it being over a hundred years old will be YOUR FAULT."
• "They want to accuse me of having pets with no evidence to it trying to blame the odor that was there before I moved in."
• "With two kids in the house, we waited 3 weeks without a washing machine."
• "We had no wash machine for 3 month when we just moved in the property."
• "Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done."