Peter Alan - Albany Road Reviews Summary

Customer Service

Pros:

• "Everyone is very friendly and positive as well as professional in their approach."
• "The personal and friendly service really did make a difference as they were able to confidently match buyers to our house and find new home owners quickly."
• "Everyone at Peter Alan was very helpful and lovely. They got back to me really quickly and were very efficient every step of the way especially Rhys and Nicole who were amazing."
• "Sophie always answers my messages and returns my calls quickly."
• "Many thanks to Aneurin, and all the staff at the branch. They were organised, professional, patient and genuinely helpful from start to finish."
• "Big shout out to Lucy at Peter alan Albany road. It has been an absolute pleasure from the start of our purchasing journey to completing our purchase today."
• "The team at Peter Alan were very professional, extremely helpful, very responsive and a pleasure to deal with."

Cons:

• "It is unacceptable to rent a house that is not for living, We have spent time and money in this house, after 40 days I still do not see results."
• "Our new landlord kindly informed us that Sarah had told them that we were unreliable (even though not a single months rent payment had been late in 7 years), we were liars, and that we hadn't paid any fees, in an attempt to turn the landlord off us, likely to gain more in fees from another party."
• "To make things even worse I get regular spam from Peter Alan about their properties despite never agreeing to be contacted in the first place."
• "After transferring the deposit, everyone went radio silent for almost 2 weeks - I wasn't given any information as to why there was no progress after 30K were transferred."
• "Will never use Peter Alan again. Very little communication, and every time we contacted them we were made to feel we were a nuisance."
• "Communication with Peter Alan was poor, I had to do a lot of chasing up."
• "Really poor from the buyer's perspective. Called about a property the moment it hit the market. Sales team busy, was promised a callback. No callback for several hours."

Professionalism

Pros:

• "If you're looking for an estate agent, go and meet Rhys Chapman, he is the man you need to talk to when it comes to properties."
• "I was lucky enough to have Oliver sorting out my remortgage. He was lovely, explained the whole process and kept us up to date."
• "Oliver kept in constant communication and updates on where we were at."
• "Wow what can I say!! They say moving is the most stressful experience but Rhys Chapman in the Albany road branch is an absolute credit to the business."
• "Got my mortgage through Peter Alan. My mortgage adviser was Oliver Clifford what he and the company offered was absolutely first class."
• "Highly recommend mortgage consultant services from Oliver Clifford, very efficient, friendly and professional."
• "Aneurin Lewis who showed me around the property and dealt with all the paperwork was highly professional throughout the whole process."

Cons:

• "Absolutley appalling estate agents on every level... most useless, uniterested, manipulative, lazy, and incompetant agents I have ever had to deal with."
• "The whole operation feels to me like they are very unorganised and just trying to con you out of money."
• "I got the impression that place was badly run and basic fundamental things were not done correctly."
• "We dealt with Sarah Jenkins, who frankly, has no business in a customer facing role."
• "Her manner on the phone is unprofessional, rude, and she constantly talks over you."
• "Came in to make enquires today, because I enquired about a location outside Cardiff, your staff asked me very condescendingly, if I knew where I was and if I knew how to use the internet."
• "Sarah Jenkins the lettings manager has a rude, unprofessional manner, and since meeting our tenants, we now know all the lies we were told and so were our tenants."

Property Management

Pros:

• "Within 24 hours of meeting the lettings manager at the flat, it was photographed and listed on their website."
• "They were great at chasing up our solicitor to progress the buying process and great at maintaining communication between ourselves and our seller."
• "The paperwork and inventory etc. was thorough and fair, it was clear that the property has been well managed."
• "House was sold within 3 days to the first viewer and for more than we expected."
• "Very happy with the service provided by Peter Alan and especially Gavin and Charlotte who were very accommodating with visiting the property at short notice."
• "Thanks to Aneurin Lewis a Lettings Administrator for Peter Alan Estate Agents a very professional Viewing to a property this afternoon to which we have taken on a tenancy contract with them."
• "Gavin, Charlie, Sean and all the staff at the Albany Road branch handled the sale of my property really well."

Cons:

• "I rented a property through them and... the house was AWFUL! THE ENTIRE HOUSE WAS A MESS!"
• "When we arrived and saw the house, everything is the same, and as you touch and used, you discover more things in a bad condition, the door to the garden broken, does not open, the cupboards broken and without door, the door of the main bedroom broken."
• "Rented us a property that was later seized by Environmental Health for being a fire hazard."
• "It seemed all throughout they only had the sellers interests in mind, and cleaned their hands very quickly from any responsibility towards the buyers."
• "This was as a result of things being said prior to signing of the contract, which wasn't included in the contract, which Peter Alan then denied being said and wouldn't hold up to."
• "Worest agent I've ever met. Totally cheat. Moving from England and dealing with them make me have a terrible impression on Wales."
• "Really incompetent, terrible customer service and almost as if they don't want to sell any property's they are advertising."

Communication

Pros:

• "His professional approach, market knowledge, listening skills and making things happen even when almost impossible allowed me to find the right place."
• "Moved from Southampton to Cardiff and it has been seamless with the help of Rhys and the team at Peter Alan. Anything I needed at anytime of the day Rhys has helped me with and I am very grateful."
• "Insurance made easy! After several months of looking at options for critical illness... I now have the comfort that if something was to happen, my family would be covered."
• "What an incredible service from the amazing team at Albany Road."
• "I contacted Peter Alan about letting out our flat in Cardiff, and had the pleasure of speaking to Aoife in the Albany Road branch... Within a few short weeks we already have a new tenant in place."
• "Liam helped us with our tenancy from start to end and was SO helpful, we can't thank him enough."
• "I want to thank Rhys Chapman on how he dealt with my renting process with very professional manner and want to thanks Aoife as well, It was really convenient to deal with Peter Alan Albany road team."

Cons:

• "Paid the holding deposit and the estate agent Liam kept on blaming the referencing company for taking long but when I called them they said everything is fine and we went through we need to contact the estate agent which we did. He took forever to reply and no matter how many times I rant he never answered."
• "They stole 'my secure this flat' deposit money and never returned it, after 3 weeks of back and forward emails."
• "Unfortunately, it’s been my experience that the communication outside of viewings with other members of the team (such as when I have put offers in) has been lacking."
• "I’m a first time buyer and have been saving up for nearly 10 years... Then the solicitors peter alan recommended and who they worked with closely took nearly seven months to resolve why a service charge increased."
• "Poor service arrange viewing of property and didn't even show up. No call to let me know not to bother attending property."
• "The letting agent wasn’t knowledgeable about the property, admitting that this was also the first time they had viewed the property."
• "Terrible agency. They cancelled several viewings - one at the last minute, when we had already travelled by train to the property - and didn't bother to reschedule; we had to call them again and do all the work."