Peter Alan - Canton Reviews Summary

Customer Service

Pros:

• "Jo and her team have been excellent."
• "I would happily recommend them based on their friendly and professional service."
• "Hayley at the canton office showed me around a few houses and she was an absolute star, couldn't do enough for me!"
• "Hayley has been extremely helpful whilst searching for a property with Peter Alan."
• "Hayley has dealt with our viewing and subsequent communication and has been excellent."
• "A highly professional team all around."
• "Please pass my thanks to Victoria and Arran in the Canton branch, helped me every step of the way and nothing was ever too much trouble."

Cons:

• "So I booked an app to view a property today about 4 days ago. Last night I had a missed call from Peter Alan at 17.42, I tried to call back but no answer."
• "Made an appointment for 10 o'clock, came all the way from Brighton... No agent has turned up or even bothered to contact us."
• "This branch is an fine example of rude agents who call just to hang up once they recognise foreign accents."
• "Rented a property with Peter Alan, since before moving in there was a lack of communication."
• "Would call for things to be sorted out and not hear anything so would call up for an update and not even remember our previous conversation!"
• "The office in canton did not respond to calls and emails at all."
• "We wasted the whole afternoon waiting around for them organise themselves."

Property Management

Pros:

• "Very quick to deal with any paperwork issues and upfront with everything."
• "Every appointment kept, super understanding and they’ve been able to fix any minor issues that have popped up."
• "Any enquiries we have had has been dealt with swiftly and smoothly."
• "They maintained excellent communication between ourselves and our buyer throughout the process."
• "Whole tenancy application took about a week and there has been no problems whatsoever."
• "When viewing the property we weren’t rushed and Fern had all our questions answered promptly."
• "The team were extremely helpful and rented the property very quickly."

Cons:

• "I am a commercial landlord who has instructed them on a block of 8 apartments... Not a single payment has been made on time or in an orderly fashion."
• "We needed maintenance assistance and was not granted by landlord as they had not received rent."
• "I had to wait three weeks in winter to get the boiler repaired."
• "Seriously poor service, poor communication between staff that either they don't care or they don't know how to run a business."
• "WILL NEVER USE PETER ALAN AGAIN"
• "As soon as you have signed any tenancy agreement they will basically disappear and leave you high and dry for weeks at a time regardless of what the reason is for contact."
• "I had given my Holding Deposit for one of the property but due to some issues with Council tax of the property, I decided to cancel my move in and also informed the Agent who even agreed to my request. I was promised that my Holding Deposit would be refunded in 2-3 weeks but it has been almost 2 months and I have not received my Holding Deposit till date."

Professionalism

Pros:

• "A highly professional team all around."
• "Certain stages of the sale were quite difficult but the PA team were there to support and make things right."
• "Charlie Todd! What can I say!! From the first phone call to the last & the multiple emails, you have been fantastic."
• "Professional and easy to deal with the staff from Peter Alan canton branch are."
• "Extremely professional team all round, got back to my queries very quickly and answered all my questions."
• "The staff were professional, helpful and friendly."
• "Richard Bennett, Charlie and team were a pleasure to deal with. They were set the not-so-easy task of pushing everything through in 5 weeks or so to beat the stamp duty holiday and smashed the deadline out of the water with total professionalism."

Cons:

• "I have to say I am pretty disappointed, they rented me a property without hot water, without all the legal smoke alarms, with a broken stove, broken fridge, broken washing machine."
• "Most of the time they don't answer to the phone or if they answer they will say you 'I don't have this information at the moment and I will ring you back once I have it'."
• "Urine stained mattress, stained carpets."
• "Terrible experience. I was asked by Cleo to produce proof of funds to just book a simple viewing based on an online inquiry I made."
• "Worst experience and height of unprofessionalism from experienced letting agents like Peter Alan."
• "Very bad experience with this estate agency."
• "Never had such bad service from an estate agent error after error failed to lock back door after a viewing only for them to contact me saying someone had broken into my property door left wide open and room full of snow."