Moginie James Letting & Estate Agents Pontcanna Reviews Summary

Agent Professionalism and Responsiveness

Pros:

• "Zach has been a pleasure to deal with - extremely professional, very quick to respond to questions."
• "Clair, Neil and Michelle were absolutely fantastic! Super communication and they managed the process as smoothly as possible."
• "Jess guided me expert through the process during my first time using a letting agent."
• "The agent who showed me the property and managed my application (named Chantelle) was very patient and quick to answer all of the questions I had."
• "Every email was answered immediately, he called about my application when he said he would and has been nothing but clear and upfront about the whole process."
• "The customer service provided by Claire Woodruff and the sales progression team was exceptional throughout."
• "Chantelle has been a great help during a long rental search! From initial contact about the property, viewing the property and going through application process, she has been quick to respond."
• "Had an awesome experience being supported by the awesome Jess Rigby with the property negotiations, up to the minute communications from the beginning till moving in."

Cons:

• "I had an awful experience with Moginie James as a tenant. They wanted to claim for my full deposit, I stood my ground and refused the offers as I felt the agent was being unreasonable."
• "Awful service from beginning to end of an 8-month tenancy. Misquoted agency fees at the beginning, and ended up having to pay £100+ more than we expected."
• "!!! AVOID MOGINIE JAMES IF YOU CAN !!! We had a terrible experience with this agency, as tenants. They are very unprofessional!!"
• "There were a few problems at the start with the writing of the property description and details. The writing had not been checked through properly, twice."
• "Awful company. When it came to the deposit they tried deducting for things that we had notified them of being when we moved into the property."
• "It has been almost 1 and half month after I checked out, till now haven't got my security deposit back, while living in the property they were quite good in responding, now the real face of them is coming out."

Property Management and Letting Experience

Pros:

• "Tenants were found very quickly to occupy my property, and everything that came with that (gaining references, conducting inventories, etc) was done right away and was an extremely smooth process."
• "The whole process of signing for the house was very easy and we were able to move in within two weeks."
• "Definitely would be interested in working with the Moginie James team in the future if we need another letting or a new home."
• "One of the best professional letting agencies so far. Special thanks to Chantelle, who helped us from the start of the process until the end."
• "The service of letting my house out through Moginie James was excellent! They were professional from start to finish."
• "Sold first viewing in 4 days. Excellent professional and friendly 5 star service."
• "Had a really good experience with Moginie James. The whole process was exceptionally streamlined and to a very high standard."
• "We have been using Moginie James to let our properties since 2016 and they have always provided a professional and efficient service."

Cons:

• "The agency never took care of our requests, concerning a damaged gutter (a waterfall on our doorstep), broken lights in the bathroom."
• "We lived in a flat with a broken sofa, broken heating, broken bed etc for more than 3 months before anything was done."
• "After the building was discovered to have cladding which left it vulnerable to fires following Grenfell, we were promised a safety inspection of our flat which never happened."

Customer Service and Communication

Pros:

• "Both were warm, friendly and approachable, tolerating my stupid questions with grace."
• "Great experience with Moginie James. Chantelle was really helpful and the agency is really thorough and professional."
• "We had a fantastic experience with Moginie James for our recent house purchase. From our first viewing to collecting the keys, nothing was too much trouble."
• "My partner and I would like to thank you for all of your help and the thoughtful welcome box and card."
• "I was surprised how friendly and professional everyone were especially my agent Zac."
• "Outstanding friendly service from Chris Neil and the team during our house sale. Nothing was too much trouble."
• "The Moginie James team, and Jess Rigby in particular, were very helpful in getting my wife and I situated in the right letting quickly."
• "The team is exceptional and I couldn’t recommend them enough. They are super helpful and their professionalism is making the process of selling a property far less stressful!"

Cons:

• "Just to clarify, at the end of tenancy the landlord thanked us for being good and respectful tenants."
• "Only one point of contact who was constantly unavailable and, when in the office, slow to act upon anything."
• "Oliver Bird who we were dealing with has also come across as condescending and arrogant during the process."