McDonald's Reviews Summary

Service Speed

Pros:

• "They were amazingly quick with their service."
• "We used the app and picked it up from outside. They seemed really busy inside, but our food was served extremely quick and food was still really hot!"
• "The staff were very organised, queues kept moving and it never felt long at all."

Cons:

• "Service was slow but that was understandable due to restrictions."
• "Waited a ridiculously long time after only ordering a simple happy meal through the drive through."
• "This is meant to be a fast food outlet. Took me 15 minutes to get a breakfast after ordering it."
• "Waited 25 mins for drive thru. Half the order came out dry and cold."
• "Waited in massive queue for two mc flurries. Only to be told at the ordering point the ice cream machine was broken."
• "Service is terrible they are more concerned with deliveries they should have a separate area for both current customers and deliveries."
• "The service is awful and slow no matter where you go - sitting in, drive thru or taking away - all services are extremely slow."

Food Quality

Pros:

• "The food that I was given on my break was absolutely fantastic the burger and the fries were cooked really well and cooked to perfection."
• "The food was probably the best I've had in a long time in McDonald's, it was hot, well presented and very tasty."
• "Food was what you expect from McDonalds it was hot and well prepared."

Cons:

• "Usual food pish cold waited near an hour on que then told to park up they bring ice cream out first no food waited another 10 mins for them to bring wrong food."
• "Only one star as our drive-through order was missing two burgers, all the meal was almost cold and the cups of tea were only tepid."
• "Chips cold and under cooked."
• "The 'McCrispy' was a massive disappointment after taking one bite and realising it was spicy."
• "The quality of the food was awful: chips were stale, bun was firm and the presentation of the meal was beyond sloppy."
• "Food quality is always terrible."
• "Waited 25 mins for drive thru. Half the order came out dry and cold."

Customer Service

Pros:

• "Staff were friendly though and had a few people check up on us here and there which was nice."
• "The member of staff who delivered our food was very friendly and polite."
• "The customer relations staff are excellent and helpful in making sure I can get the person I support into the restaurant with his wheelchair safely."

Cons:

• "Shocking customer service! We've been shouted at to leave the building NOW as its takeaway only."
• "Very unhelpful. Was under the impression the logo was 'have it your way' not in the camperdown shop."
• "The service is awful and slow no matter where you go - sitting in, drive thru or taking away - all services are extremely slow."
• "The people behind the till were taking their stress out on the customers, and acted very moody towards me."
• "Worst mcdonalds I've ever been to rude staff and never leave the drive through without checking your food is all there because you get made to feel like a criminal when you advise its not all there very poor management."
• "Very rude young female manager."
• "Teenagers blocking entrance and being horrible to the staff, masks weren't worn properly by staff."

Cleanliness

Pros:

• "Came here on Wednesday morning, not been since before covid. We only had 2 coffees but was pleasantly surprised by the cleanliness of the place and toilets were also very."
• "Well placed restaurant for a quick stop and catch up with them nieces, service and staff very good, clean and tidy environment, will drop in again when visiting."

Cons:

• "Dirty tables, no receipt from machines Table behind us was 3 teenage boys no food or drink cursing and swearing toy fighting."
• "This has got to be the dirtiest mcdonald's that I ever stepped foot in."
• "Seats and tables could have been cleaner."
• "The tables and floor were filthy, with no staff whatsoever clearing tables or spillages."
• "Restaurant area manky and covered in bin bags."