McDonald's Reviews Summary

Order Accuracy

Pros:

• "Service is quick and food is warm."
• "The service was friendly and fairly quick."
• "Food arrived hot however we were missing 1 fries but that was easily rectified and he apologised for the mix up."
• "Once you get it, the food is always good."
• "Been here so many times and I've never had to wait long for my food max maybe 5-10mins"
• "Fantastic service and most impressed with all the staff!"
• "Can't complain about the service or staff all very friendly, and the food came pretty quickly."

Cons:

• "At least two occasions they have messed up my order."
• "absolutely useless staff, got my order wrong 4 times ..... Yes 4 times.."
• "After checking twice that they had the right order, they still get it wrong, this happens every time we go to macdonalds, we ask for No cheese, the label says No cheese, and it's got cheese!"
• "Ordered a shake today, large, was barely two thirds full and half melted."
• "Gets orders wrong ALL THE TIME (they even got 4 mcflurries wrong!), staff are slow and change so often they rarely know what's happening."
• "Nearly ever time we have been there has been something omitted from the order."
• "Ordered 4 burgers, paid for 4 burgers, collected the bag and drove out. Realised only later that there were only 3 burgers in the bag."

Staff and Service

Pros:

• "Very good service, lovely staff. Always polite and friendly."
• "We went upstairs, ordered off their system and selected delivery to table which was quick to happen."
• "staff very quick to help if you look a little confused as what to do"
• "The food here is great. The staff here are really nice I think there was one woman that was really helpful I think her name was Jackie."
• "Visited during the morning menu, with a large group of students from UHI Inverness. Staff were patient and polite during ordering."
• "Under trying times they are doing fantastic work, the place was immaculate there were no queues."
• "Just wanted to say that Jackie has been amazing. Every time I’ve been in, she’s been so helpful."

Cons:

• "absolutely useless staff, got my order wrong 4 times ..... Yes 4 times.."
• "Staff are useless, disrespectful and have no idea what they are doing."
• "The staff don't seem to have a clue, half of them are standing there not knowing what to do next."
• "Young girl brought food to table and had NO idea of table nos. Dumped tray on table and walked away, very rude!"
• "Nobody speaks to their customers it's like the twilight zone in there!"
• "The staff are so incredibly immature and act dangerously in a kitchen."
• "The manager was just standing watching and ordering one person to do everything."

Food Quality

Pros:

• "fab food but a bit cold"
• "Food was ok"
• "When they get it right the food is quite tasty, shame it is so much hassle."
• "Food (crispy chicken salad, fruit and cappuccino) was tasty and service was good (except that they again forgot the salad dressing)"
• "Generous portions, great menu and fair pricing."
• "A credit to Their team these 2 staff, and I loved my bigmac."
• "What an amazing worker Faye is in this McDonald’s, she was so thorough in her cleaning and helpful with a family that had broken down and had stopped in the McDonald’s."

Cons:

• "It was the second time I have been there and had chips that were actually still cold."
• "Bland, tepid, tasteless quarter pound burger topped with organic waste including hard, raw onion chunks, all served in a damp limp bun with tepid, tasteless fries and presented in unappetising, recycled cardboard. AWFUL."
• "The portion of fries was tiny even though ordered a large, and the shameful amount of fruits that were there didn't have any salt."
• "Cold meal - the only hot thing was the coffee."
• "My big mac had no cheese, pickles, lettuce or sauce... it was bare."
• "Some food just isn't cooked properly at times."
• "Second time I have had hair in my food... WILL NOT BE BACK TO EAT HERE AGAIN. Disgusting!"