Address: Millburn Rd, Inverness, IV2 3TR, United Kingdom
Phone: +441463382855
Rating: 3.6
based on 146 reviews.
Staff Service
Pros:
"Staff seemed very pleasant, and didn't seem to harassed."
"Brandon, who usually serves us through the drive-through, is always a pleasure to be served by. He is friendly, efficient, and a joy to interact with."
"Staff, service and cleanliness were good."
"Staff was exceptionally friendly! We came in rather late and staff was busy cleaning but insisted that if we wanted to dine in we should feel free to do so."
"What a refreshing surprise to be served be served by an experienced member of staff, who not only was exceptionally helpful, but smiled and appeared to enjoy her work!"
"Quick friendly service"
"Staff Pleasant and Friendly.. Had a Change To Standard Order (no mayo) Accepted With No Fuss At All and Got It Right"
Cons:
"staff are hopeless, rude and have no customer service skills whatsoever."
"Don’t think I’ve once ordered from here and had my order correct. Staff never seem to know what’s going on."
"Wrong order then started arguing saying it wasn't then new food came was stone cold and guy was very rude not gonna go back."
"Un welcoming staff no smiles or thanks."
"Staff member that spoke to me was, rude, no social skills whatsoever."
"Neither bothered to even apologise and carried on being rude even after I confronted him for his behaviour."
"KFC INVERNESS have the rudest, most condescending reprobates working for them."
Food Quality
Pros:
"Though the food order WAS correct"
"Perfect setting great food the kids meals includes ice-cream 🍦for less than £3.00 unlike McDonald's which would set you back more than £3.79 including ice-cream."
"Food was well worth it though. Delicious as always"
"Called in here after 10 hours traveling. Wow!!! Super fresh KFC Chicken, fresh crunchy chips and the wonderful KFC Gravy was a meal made in heaven."
"All burgers/wraps were delicious"
"Chicken was delicious, rice and salad sides were good too."
"Had a Chicken, Bacon and Cheese Zinger with fries, absolutely delicious."
Cons:
"Food was cold and i got no chicken in my big daddy meal, the gravy had a sticker on the lid saying not to be served past 21.33 and i was given it at 22.45."
"Chips were flavourless and soggy, the chicken was really greasy and not much crunch to the batter."
"It was disgusting, I was looking forward to my meal, but the chips were burnt and the chicken pieces were covered in salt so much so I had to throw them away."
"Ordered tonight and burger looked like it had been sitting for hours under the lights. Burnt and dry as photo will show."
"Deffo not fast food and very slow service - the chicken pieces weren't the normal KFC chicken coating as tasted completely different and dry."
"Cold food left out too long. No milk, salt, sauce or stirrers just staff telling staff what to do."
"Today 28/01/2024 night 7.30 pm I ordered a mighty bucket chicken and unfortunately the original recipe Chicken was with burned smell and I couldn't eat it."
Cleanliness
Pros:
"Toilets are mostly clean unless there's a rush on."
"The premises itself seemed very clean"
"Whole Place Was Extremely Clean incl Toilets"
Cons:
"Bad experience all round. Server mumbled, portions much smaller than picture suggested, 3 pieces of chicken returned as 2 were wing sized, cold in seated area and toilets smelled."
"Went into men's toilets, was about sick with the smell, disgusting."
"Tables and floors not clean...had to use our own wipes to clean the table before sitting down to eat!!"
"Last time there the restaurant was filthy, spilled water/juice on the floor and dirty tables."
"toilets were not the best when i was in i know its a busy place but no excuse for dirty facilities."
"The male toilets were very un hygienic, urinal not working, toilet was looking horrable and sick area not clean."
"The floor was dirty, the tables were disgusting, there was a moldy cucumber in the corner and I don't have to tell you anything about the toilet facilities!"
Order Accuracy
Pros:
"Despite being short staffed the food orders were correct."
"Incredibly quick on the drive thru. Straightforward and handy on the journey home."
"Food is good but always check your order before driving away. Too many times the order is incomplete !"
Cons:
"Never got what I ordered. The quality of the food is that of pangpang!"
"This must be the worst KFC in the country! Been 3 times to the drive through and every time the order has been wrong when we got home."
"Ordered a Party bucket for a family meal through the drive through, drove 12 miles home to find half the order was missing including no fries, no hot wings, no pop corn chicken."
"Came home with order to find that half of it was missing phone up and said this and asked for it to be delivered they said no and I would have to go back."
"Last time I was here I drove all the way home to find someone else's order."
"This is the second time I paid for food that I have not received. Instead of triple gravy bucket I’ve received double."
"Though my drive through order was slightly incorrect, the manager I spoke with on the phone was very pleasant and apologetic."
Value for Money
Pros:
"I buy 2 buckets of 20 wings each, good price and the quality good as well, the only problem was the girl who took my order, the one with glasses, she was keep telling me 'yes, no worries'."
"Used the government dine in scheme. When ordering meals and drinks we got the 50% off our 5 meals."
"KFC doing what they do - tasty fast food at a reasonable price. The place was much cleaner than our last visit."
Cons:
"Wrongly charged!!! Ordered a boneless bucket with some chicken wings and was charged £42.57 for it. Obviously charged me someone else's order."
"No atmosphere, terrible service and god knows what's happening with the fast food prices??? Though the roof, seems to be the normal these days to overpay for food with Minimal to no service and treated like your an inconvenience."
"Good food but starting to get far to expensive for a family of 4 and 2 being kids you don't get change of £30 most times"
"One of the worst takeaways I've ever had. Ordered it online to find miniscule portions."