McDonald's Reviews Summary

Service

Pros:

• "The staff were extremely proficient in dealing with the huge queues and Tom in particular was very polite, friendly and even took time to welcome the guests when dealing with the queue and helped several foreign customers."
• "Drive thru was quick and the staff friendly and helpful."
• "The staff actually seem to care about their jobs!"
• "The fastest service. Excellent customer service inspire of being very busy."
• "The staff were very nice and someone was on the shop floor nearly all the time cleaning up."
• "Within 30 seconds of a customer leaving their table it had been cleaned."
• "Super efficient at sorting out drive-through queues."

Cons:

• "Drive thru barrier scratches cars."
• "Arrived at Drive-Thru, ordered via App, waited 20 minutes in queue, got to window and was asked then to go to park as order wasn’t ready - after that length of wait!"
• "Went through the drive thru and had a very bad experience with a member of staff when ordering our food! Was very rude, not helpful and also dismissive!"
• "The place smelt like a dirty toilet, the staff are clueless."
• "Also disappointed at the lack of vegan milk for coffee."
• "Service was shocking and explains why we had seen so many bad reviews."
• "Worst customer experience ever. Incredibly rude staff struggling to implement their own questionable covid rules."

Cleanliness

Pros:

• "Place was spotlessly clean, food was hot and actually looked like the pictures on the menu screen and was served at the table by some lovely, friendly and helpful staff."
• "It is spacious and offers a nice view of mountain/hilly slope."
• "The young girl that greeted us at the door made us feel very welcome and most importantly safe."
• "The staff were very nice and someone was on the shop floor nearly all the time cleaning up."
• "Within 30 seconds of a customer leaving their table it had been cleaned."
• "Great place and very friendly people. Nice and clean site."
• "Food was good but was impressed by the staff managing the COVID risk."

Cons:

• "Toilets were also flooded and unusable the second time."
• "The restaurant was very busy, the ipad didn't turn on the toilets were not overly clean."
• "The stench of the toilets hits as soon as you walk through the door, absolutely vile, put me off from eating in."
• "However, I visited the gents and it turned my stomach. It was grossly filthy."
• "But the place was stinking of feces and very crowded with few mask wearers."
• "The seats were dirty not just bits of bun but really dirty."
• "Just don't go here. Toilets smell like a pig barn, and you can smell it from the restaurant."

Food Quality

Pros:

• "Food was decent and service was good."
• "For a cheap coffee it was surprisingly good."
• "Food was delicious, served quickly and with a smile."
• "Food good and fresh, even when busy."
• "Food was very hot and the order was spot on."
• "The Big Macs are to die for, the wraps are delicably scrumptious."
• "The food was spot on, hot, and there was no short measure on the chips, which most others do!"

Cons:

• "Barely warm again, like all other mcdonalds."
• "Ordered food that was supposed to be fresh but all burgers were stone cold and cheese not even melted."
• "Went to get some quick food and found... 2 staff who were building the burgers had NO GLOVES ON."
• "The hot chocolate... had a peculiar saltiness?"
• "Have just had the misfortune to go to my local McDonald's and ordered two grand Big Mac's meals both the fries and the burgers were stone cold."
• "Quarter pounder was literally dripping with fat, I've never had anything like it!"
• "Not had a Mac Ds for years, no burgers available at this outlet ? ended up with a chicken mac sandwich thing - it was awful."

Facility & Accessibility

Pros:

• "They are so courteous and helpful at Fort William and I love going there!!"
• "Easily walkable into town from here but you'll need to park in the main carparks the town provides nearby."
• "Friendly staff and manager (white shirt) was surprisingly chipper considering the time."
• "The staff is amazing especially Rix!! He found us a table when it was WAY crowded, sanitized my child's high chair and brought him a balloon."
• "Good quick service, very child friendly indeed."
• "I ordered a takeaway and although the shop was very busy with tourists, the food was served pretty quickly."
• "Super efficient at sorting out drive-through queues."

Cons:

• "Carpark entrance and exit signage needs sorting out."
• "Very dissapointed with the Fort William McDonalds, social distancing was poorly managed."
• "Parking is very tight especially if in big car/van/4×4."
• "Bit small so getting in and out of car park can be a challenge, as drive through are waiting on the road."
• "Drive through when busy blocks one lane of entry and exit from carpark."
• "The car park isn't the easiest to navigate and I saw one driver get incredibly confused by the system."
• "The position of the hand dryer in the disability toilet has been located in a really awkward place."