McDonald's Reviews Summary

Service

Pros:

• "Ordered at table on the app. Didn’t take long to come."
• "With 4 yr old granddaughter, staff very good with kids, friendly, helpful, good customer service, my granddaughter dropped her ice cream sundae and staff replaced it even though it was just a little bit that spilt xxxxx."
• "When we had an issue with our order he was quick to correct it and made it a pleasant experience for us."
• "The staff here couldn't be more helpful."
• "Today I went in for dinner with my family and I am very satisfied with the service."
• "The manager, Sarah was very kind and apologetic with a smile on her face throughout the entire encounter."
• "We have been server by one really lovely young black girl tonight She has been very caring About us very professional and with very positive attitude!"

Cons:

• "Shocked as I've never seen this depth of 'couldn't care less' attitude."
• "Worst McDonald’s in Dundee... wait times are minimum 30 mins plus, food always cold, service is shocking... avoid avoid avoid."
• "Clearly unmotivated staff make it feel like you are being served by snails."
• "Lazy staff, standing about doing nothing, a manager too."
• "This is the slowest McDonalds I've ever been to. The drive through takes so long that there is constantly a pile up on the road outside of the car park."
• "Shocking customer service."
• "Service was slow and awful."

Food Quality

Pros:

• "The food was nice and fresh compared to other outlets."
• "Food was good, as fast food goes."
• "The McPlant meals were fantastic – the patties were flavorful and juicy."
• "Food is always good and served quickly."
• "The food was hot and tasty as expected."
• "Chips hot, burgers too."
• "Food arrived fast and nothing wrong with it."

Cons:

• "Just awful in every way."
• "Food is always freezing cold."
• "The Big Mac is FREEZING 🥶, almost as if it’s raw."
• "It was chewy rather than crunchy."
• "Chips were warm and a bit soggy."
• "The food can only be described as disgusting."
• "And the food was terrible. The chips were undercooked and soggy (never had this problem in McDonald's before) and there was no salt on them."

Cleanliness

Pros:

• "The table and seats were clean and l noticed how quickly staff cleaned others tables that had been vacated."
• "This is a clean and modern restaurant."
• "Restaurant is always clean and tidy as are the toilets."
• "Toilets were however very clean."
• "The place has been much improved in cleanliness."
• "Very, VERY impressed by how hard Andy is working. Have come in with my young daughter and son and straight away he was making balloon animals for them."
• "Good sized mcdonald's with outside seating area and drive through."

Cons:

• "Tables and cooking area a mess, like a bomb had gone off."
• "Table beside me had rubbish left from food purchased lying on table, bench and ground."
• "To top it off the place was dirty - food, rubbish everywhere."
• "Place was filthy and a lot of people waiting also had to get refunded."
• "People had their hair all over the place."
• "The food was cold and there is nothing worse than McDonald's food cold."
• "Just bought 3 big macs 2 small fries and 2 festive tarts, drove home approx 1.5 miles opened food to find cold burgers, with hardly any dressing warm french fries and a slightly warm festive tart."

Order Accuracy

Pros:

• "Ordered click and collect to avoid the long queue in drivethou. Only waited for around 4-5 minutes for food delivered to my parked car."
• "Excellent McDonalds, never been asked if my meal was ok before! Great customer service! Food was piping hot and didn't look like it had been stepped on like others I have had!!!"
• "I would highly recommend this McDonald's location to anyone looking for a satisfying meal and top-notch service."

Cons:

• "This has happened a few times, items being missing when delivered."
• "Place is a joke, you think they would have worked it out by now, how to get an order right."
• "First of all, they gave me a Diet Coke when we EXPLICITLY said for a regular coke."
• "Ordered off McDonald’s app, delivery came half missing."
• "Proberly the worst McDonald's around, always get your order wrong and never have milkshake mix!"
• "Absolute joke of a place never get handed your proper order always something missing."
• "Ordered thro just eat, only received half order."