Address: Glossop Rd, Cardiff, CF24 0JU, United Kingdom
Phone: +442921051362
Rating: 4.6
based on 104 reviews.
Staff and Management
Pros:
"The dedicated staff ensures a secure and welcoming environment, fostering a sense of community among residents."
"The atmosphere at The West Wing is very laid back and friendly, it is a zero pressure environment built on honestly and the staff are willing to answer all questions and accommodate to your own personal needs."
"All the staff in the reception are so kind. They did me a huge favour and make my moving so much easier!"
"Chris is a great manager, he and his team provides a very good services for the residents."
"The reception and security staff are friendly and helpful, and are quick to help when there is a problem."
"I was really stunned by the efforts the staff members take to make our stay comfortable."
"The staff are lovely. They provide an excellent service, The West Wing is a very nice place to live."
"Staff and concierge are very helpful and available 24/7. Overall, this accommodation is worth considering."
Cons:
"I have been here for three years already, but recent years (2022-2023), students are super noisy, I can’t really focus when I sit in the study area."
"They deliberately changed rooms without my permission. I tried to communicate by email but they just played dead. Never return emails, this is the most irresponsible landlord I've ever seen."
"I rented here for 44 weeks and overall the flat facilities were very good and most of the staff were very friendly. However, the inefficiency of the maintenance and the unfriendly impatience shown by individual staff at times."
"Staff members are not friendly as before. So high price with such a big attitude."
"I am just writing this review, so that west wing can notice and please reply to mails or phone calls."
"The condo is ridiculously slow, the water has been out for almost a week and has not been fixed yet."
"Security is lax. The fake mall cop guy spends his time watching his phone or smoking outside."
"Louis is my roommate, agree with him. I am always hungry!!! In order to repair the stove, they also asked us to clean the oven, which means that the oven is also forbidden to use."
Facilities and Amenities
Pros:
"The West Wing Student Accommodation is outstanding, with prime location and top-notch facilities."
"Coffee and desserts are provided in the study room, which is a terrific place for quiet reading, study and work."
"The rooms and kitchen are all well-equipped. There’s a massive space for storing luggage and things in each room."
"I will be living in a standard plus studio room next year, and I feel that compared to other student accommodation the pricing is very reasonable for my own needs and the types of services included at The West Wing."
"There is a free gym for residents to use, which is kept clean and has a designated cleaning time, a TV lounge, private dining room, study pods, table-tennis tables, a pool table, quiet study area, laundry room, and a lovely courtyard with deckchairs."
"The kitchen comes with quite a lot of amenities. The common rooms also seem very spacious."
"The rooms are modern, bright and very reasonably priced ( much better value then the university accommodation as free access to gym, cinema room, study room ect...)"
"The condo has a gym on site, a room with comfy chairs and a huge tv this is opposite the laundry which is really cool because you can hang out in there while your laundry is going."
Cons:
"There is no oven or (Stove) in the kitchen, it’s basically a microwave, and there is a small refrigerator in the room."
"Everything else seems good here, there’s also a 24 hours security in the place, the gym is closed due to the current situation of COVID-19."
"The girl who is laughing and inviting a lot of friends to the study zone, which always happened. I think the study area should be silent."
"The fire alarm frequently goes off, but I think this is people not knowing how to cook properly, rather than a fault with the alarm."
"In the laundry room, they use Circuit Laundry which can make living costs add up, but this is a minor inconvenience."
"The rooms are bigger than the average student room. Has a gym, cinema room, dining area, courtyard, parking, study space, lots of washing machines and many more."
"Comfortable accommodation with plenty of services like gym and laundry. Only downside applies to the flats facing into the open court, where it can get very noisy at night with packs of students socializing there."
"It has been two months since I moved in here and still the constructions are not done. The worst possible environment for a student."
Customer Service and Communication
Pros:
"After dealing with tricky lettings agencies I can almost certainly say there is no going back, the difference in customer service goes without saying."
"I very much look forward to living there in September and can’t wait to show my family and friends around!"
"Will definitely recommend The West Wing to my friend and all students."
"Definitely a 👍🏻 For westwing."
"I am just writing this review, so that west wing can notice and please reply to mails or phone calls."
"With moving out of my student house I needed a place to stay for July until my new house was ready. It was 26th June and I had no place to go so I contacted The West Wing and they sorted it out the same day."
"My tenancy has recently ended and I can honestly say its been the best experience despite the circumstances."
"Primarily, we have dealt with Ewan, who is extremely knowledgeable of the whole place and answered all of our queries in an instant."
Cons:
"I am just writing this review, so that west wing can notice and please reply to mails or phone calls. It is honestly getting a bit tiring now, waiting for them to revert to a mail after a month."
"I tried to communicate by email but they just played dead. Never return emails, this is the most irresponsible landlord I've ever seen."
"The induction cooker in our kitchen was broken and after the fault was reported for over 2 months and not fixed, we went to reception almost every week to ask when it would be fixed."
"So high price with such a big attitude."
"The condo is ridiculously slow, the water has been out for almost a week and has not been fixed yet. 600+ people are suffering and the condo does not look like it is going to fix it."
"I put down a deposit of 150 in the beginning of June when they had a flexible cancellation policy up until June 30. I cancelled promptly a few weeks later when I decided to live on my own."
"The transfer refund did not go through to my Canadian bank account. I decided to make things easier I would just give them a UK bank account after arrival in Cardiff."
"Louis is my roommate, agree with him. I am always hungry!!! In order to repair the stove, they also asked us to clean the oven, which means that the oven is also forbidden to use."