Carnoustie Golf Hotel & Spa Reviews Summary

Hotel Facilities

Pros:

• "The leisure facilities were great."
• "Hotel has pool, jacuzzi, steam room and sauna which were all clean and worked wonders."
• "The leisure facilities have reopened with limited numbers allowed in."
• "Leisure facilities are nice with a pool, sauna, steam room, jacuzzi and gym."
• "The swimming pool was excellent and lovely and warm."
• "There is also a gym, swimming pool and spa."
• "Enjoyed the pool jacuzzi steam room and sauna."

Cons:

• "They were not prepared for the SPA treatments, even though they've been booked 2 weeks in advance."
• "The only downside was that the bed was rather small for the size of the room."
• "The swimming pool was very tired and in need of repair while the changing room floor was in need of a clean."
• "However, the pool area was not all that clean. There were 2 used plasters that were still on the floor the following morning."
• "The leisure facilities were closed on the morning we checked out due to low staffing."
• "The Jacuzzi was out of order the whole weekend and tiles were cracked and missing from the pool area."
• "Pool can be full of kids with parents that seem to have no desire to be respectful."

Staff and Service

Pros:

• "Staff excellent food first class at diner last night."
• "All the staff were very friendly and the food was also really good."
• "Just been to this place over the weekend must say the service we received was first class nothing was a problem."
• "The staff were really friendly and couldn't do enough for us."
• "The staff were fantastic, very friendly and helpful. The hotel is lovely and the spa treatments were wonderful."
• "Staff were very welcoming."
• "All the staff were excellent."

Cons:

• "Staff was rude and very unprofessional."
• "Service was poor, food was lovely until I noticed rotten salad on my plate."
• "Service mediocre and disorganised."
• "Service was not good in the restaurant. Food wasn't good, waitress was worse."
• "Staff couldn't have been more friendly or helpful."
• "On arrival the receptionist wasn't very welcoming and looked like she couldn't be bothered."
• "When I complained at reception that there were people singing at the top of their voices in the corridor until 4.30am, the same receptionist that checked me in just shrugged her shoulders and said 'we had a wedding on'."

Room Quality

Pros:

• "Rooms are beautiful even standard ones."
• "Rooms were clean and tidy we had a golf view."
• "The room was clean overlooked golf course and was spacious."
• "Our room was tidy & clean, The beds were so comfy 👍🏻."
• "The room we had was spacious and tidy enough. There’s a wardrobe, a desk and a double bed."
• "Room was ready on arrival and was spotlessly clean."
• "Rooms were very clean and we'll proportioned."

Cons:

• "The room was not clean at all. There were even previous guests dirty clothes in the wardrobe."
• "Room was tired and not the cleanest with marks on the wall and a pile of dust on the bed headboard."
• "The room itself was nice but with a view over the entrance and a flat roof."
• "Our room however was in a sad state, with holes in the plasterboard and dirt on the in-room furniture."
• "The rooms we were given were old and in need of a serious update."
• "Some of the furnishings are looking a little tired in parts though and the lower priced rooms are a bit too basic such as no more minibar/fridge and no hairdryer."
• "Bit disappointed by this hotel, we had a junior suite which was nice and roomy however it had a double bed! The bed was tiny!"

Food Quality

Pros:

• "Staff excellent food first class at diner last night."
• "The food in the restaurant was nice."
• "Food excellent."
• "All the staff were very friendly and the food was also really good."
• "Magnificent golf course, with all round brilliant service and delicious food."
• "The breakfasts and the evening meals where delicious thank you for making our weekend special."
• "The food was delicious and very reasonably priced."

Cons:

• "The dinner was poor, you would be better eating out as there are a few good places nearby."
• "Food in the hotel's restaurant was a joke - 'artisan' bread was just a toast bread from Tesco or some other store, the cheese 'board' for £10 was ridiculous - it was 3 small pieces of cheese on the big plate."
• "Booked for lunch with my friend today, very disappointing. Surroundings shabby, compared to what they used to be and food poor."
• "Service was poor, food was lovely until I noticed rotten salad on my plate."
• "Restaurants for breakfast sausages cheap & nasty, evening meal steak pie with no gravy in it dry, the lamb was inedible."
• "Food is pricey for its quality & kitchen staff were rude when bringing food out to table, rolling their eyes when the cutlery their staff had placed was too close together for their plates to sit down."
• "The food was a disappointment. We were left waiting for a table for around ten minutes. The food came out suspiciously quickly and wasn’t amazing."