The Beacon Beefeater Reviews Summary

Staff and Service

Pros:

• "Clean facilities and very helpful staff."
• "Manager Angie was excellent and helped with booking concerns as Premier inn did mess up our booking."
• "Welcoming attentive front of house staff."
• "Our waitress, Nikki, was very friendly and welcoming and regularly checked that we were comfortable and happy with our orders."
• "The lady that looked after us (Jess) gave us wonderful service, she was friendly and helpful and always gave us a smile."
• "5* service from Louise..she was exceptional."
• "The staff were amazing, caring and friendly!"

Cons:

• "It took an hour for staff to clear the table next to us."
• "I asked if we could please move to another table across the aisle as it was cold and was told by the front of house lady that that table was not ready."
• "Service was very slow, we could see hot plate full of food simply sitting and not being sent to clients."
• "Really slow service. Watched our food under the serving lamps for nearly 30 minutes while 3 staff chatted around one of the tills."
• "Waited ages for table to be cleared and another 15 minutes to pay."
• "Service was slow for a Tuesday night, it took a while to get seated and food/drinks took a while to be served."
• "Waited over ten minutes in a half empty restaurant."

Food Quality

Pros:

• "The food was fresh and delicious."
• "Our food was lovely, the real stand out of our experience."
• "Meals were very good."
• "The food was cooked to perfection."
• "The food was fresh and delicious, trio steaks x 4 meals, all cooked to perfection."
• "Sunday roast was good with meat cooked exactly as requested."
• "Food excellent and great value for money, especially if you do food deal with stay at premier inn."

Cons:

• "Food not warm enough! Fried eggs congealed and rubbery."
• "The cooked breakfast was poor. The bacon was burnt, the sausages anemic and everything else was lukewarm."
• "Hands down the worst roast dinner I have ever had at 34 years of age."
• "Food was cold where it had been waiting to be served for at least 5 minutes as we could see on the shelf."
• "The burger was £12.99 and honestly could have gotten a better one from wetherspoons for £5."
• "The steak did not taste like a steak at all."
• "The croutons were just cubes of dripping fat!"

Management and Staff Attitude

Pros:

• "Angie the manager was fantastic. Helped us out with everything we needed."
• "Staff was working extremely hard especially the restaurant manager Ania."
• "Staff are super-friendly and accommodating."

Cons:

• "But the Manager who greeted us was rude and arrogant (thin wrinkled face and black hair)."
• "Unbelievably BAD! Service awful."
• "The young lady that dealt with us was rude unapologetic and borderline aggressive."
• "Management rude useless and on a serious covid power trip."
• "Received an appalling dose of passive aggression from the manager."
• "An awful experience of manager being rude and refusing to address poor service."
• "The rude manager instead of apologising tried to convince me that there was blue cheese on my burger."

Value for Money

Pros:

• "Fab value for money with it being a breakfast buffet with endless supply of Costa drinks."
• "Enjoyed a wonderful meal, 50% discount and didn't have to wait very long. Very impressed."

Cons:

• "Wouldn't return due to poor quality of meals for price charged."
• "Resent feeling hungry still after a £11 meal."
• "Seriously can't believe how this place is still open, absolutely shocking, the place was half empty yet waited over two hours for a table of 2."
• "Paid £22.00 for the Argentinean steak and got 50% fat and gristle."
• "£75 for 4 meals that weren't great wasn't the best."
• "Waited an hour for very small portions of very basic food."
• "Food poor quality, definitely not worth the money."

Ambiance and Cleanliness

Pros:

• "Lovely hotel."
• "Clean, nicely decorated/furnished."
• "The restaurant is warm and inviting."
• "It was a very clean environment with plenty of atmosphere."
• "Decor lovely and warm."

Cons:

• "The first thing we notice is how dirty the floor was and the table and menus were in the same sorry state."
• "My feet were sticking to the floor and the cleanliness of the bathroom left a lot to be desired."
• "An empty smelly restaurant with an hours wait for a fillet steak the size of a teabag and seven chips."
• "The continental breakfast is just a yoghurt and berries brought out with the cold cooked breakfast."
• "Not to mention the state of both the ladies and gents toilets."