Address: Whitehall Rd, Lower Wortley, Leeds LS12 5NL, United Kingdom
Phone: +441132634222
Rating: 4.1
based on 141 reviews.
Customer Service
Pros:
"Ashley was straightforward and transparent in the transaction."
"I dealt with a girl named Lucy who was very informative and sent me information photos and videos of the car I was buying."
"Followed up with a courtesy call the day after I bought the car to check everything was OK as well."
"The guys here did their very best to meet my needs and requirements even through these difficult times and restrictions that Covid has put on us all."
"Michael looked after us. He was very knowledgeable and professional throughout the process of purchasing our car."
"The whole experience was very good and the sales people were very informative and friendly."
"We had fantastic customer service from Darren Wilkinson at the Ringways branch, he was brilliant from start to finish of sorting out our car."
Cons:
"I was immediately hounded by a salesman before I got to look at the cars."
"I can't understand how this dealership has got 5 stars...Staff totally uninterested."
"The rude manager really let's this place down."
"One of your Sales staff spoke to me in such a rude, unfriendly, aggressive and unprofessional manner."
"Customer service and customer care after is disgraceful and awful at ford ringways leeds."
"The worst after sale team I have ever spoken to the attitude of the manager Karen is a joke."
"Absolutely shocking company to have your car or van in for service they’re on par with a scabby back street garage."
Car Purchase & Delivery
Pros:
"Highly recommend, bought a very good value KA+."
"Purchased a Fiesta with Oliver in sales, and had an overall fantastic experience."
"The car was exactly as described, came with 12 months AA and 12 months warranty for peace of mind."
"I bought a used Ford from this dealership a few days ago...The main reason I bought my car from this garage was, excellent price, great condition of the car and low mileage."
"Just got my brand new car from ford ringways in leed and it’s perfect."
"I've recently purchased an absolutely spot-on car from D.M.Keith Ford Dealership in Leeds."
"I bought a used car with a part ex from here a few weeks ago and it was a really smooth process."
Cons:
"Car delivery took longer than usual due the war in Ukraine but my salesman Michael Ricketts kept me up to date throughout."
"After sales is no good, I had an issue with the car battery... I never received a call or email."
"Been taken over by soda dealership will not use again. Car went in for service, I reported a result tyre losing pressure they just apparently looked at it and said leave it if it developed bring it back."
"Not very happy with my experience, needed a new part and told they would ring back, never happened."
"Awful experience... I drove 300 miles... and wasted Saturday 2nd half to get an apology."
"Severe lack of interest in gaining a sale from one of their competitors."
"shame that the metallic red isn't a current colour option."
Staff & Salespeople
Pros:
"Hina then had it valeted 3 times to make sure it was absolutely perfect for me."
"Ashley was kind and didn't push us to make any quick decisions - he stayed without complaint after hours to ensure that we had all the information we needed to purchase the car."
"She made her very comfortable and managed to get her to test drive the car."
"The rest of the Ringways team were incredibly helpful and knowledgeable throughout the whole purchasing process."
"Exceptional service from Muhammod all throughout the process of buying my car."
"Muhammod... managed to combine professionalism with a sense of humour, he was very respectful and not pushy."
"Mike was very helpful throughout and made the process of buying a car very relaxed and straightforward."
Cons:
"Online booking team let down the process."
"The man was disinterested, and rude."
"Its disgusting that you attempted to con a customer to the value of over £800 for unnecessary work."
"Will never go back here again...family have been using ringways for years they wont be in future."
"Spoke to Matthew @ leeds branch re new focus, rang me back as had found me a ford direct focus...Didn't hear from him in 6 weeks so rang him, no reply."
"Horrible pressure selling tactics."
"Have I been listen to? Hell no! (Other than a very rude sales manager pretty much telling me the reason it's broke because of me and how I drive...)"