Address: 3 Chine Ave, Shanklin, PO37 6BW, United Kingdom
Phone: +441983866432
Rating: 4.3
based on 586 reviews.
Atmosphere & Setting
Pros:
"Magical place. We had chance to visit it twice - during the day and came back for the evening walk."
"It's like walking into an enchanted wood."
"This place really is super special and really comes into its own at night with its brilliant illuminations."
"A beautiful slice of Victorian entertainment, 204 years on and Shanklin Chine is still welcoming visitors."
"One of the natural wonders of the Isle of Wight, the evening illuminations show the magical face of the chine."
"Absolutely stunning place to visit, especially at night when it's beautifully illuminated with different coloured lanterns and lights."
"Very tranquil and idyllic. Different experience between night and day."
Cons:
"Didn't quite live up to the hype for us, not quite as picturesque as expected but a nice place to visit."
"It was looking very shabby compared to how it used to, barricades and old sheds laying about."
"The Waterfall at the Northern end would likely be amazing with more water flowing, due to recent dry spells it trickled more than flowed."
"There is a fairly ugly and very bland waterfall (trickle) at the top."
"The only issues in my opinion were the huge amount of people with small children and buggies stopping every few seconds for photos."
"I was sad and shocked to see the dirty enclosures in which the poor exotic birds are caged."
"We also noticed the waterfall was being polluted with green tainted water, coming from the direction of that restaurant."
Value & Pricing
Pros:
"Love the unlimited returns - we used it as our regular walking route when staying in the area."
"Once you buy a ticket you even get given 7 days to return whenever you like."
"Fair value at £4.60 for adult entry."
"Your admission ticket entitles you to as many visits as you want over seven days so is excellent value for money."
"Tickets can be used for a week if you're in the Isle so definitely worth it."
"£22 for a family of 4, seems good value and you can return for free within 7 days."
"Ticket is valid for 7 days so you can visit daytime as well as at night for the illumination."
Cons:
"It's massively overpriced if you are family, expect to pay £25 for entrance and spend there 30min max."
"Expensive and tea room pricey £8 cream tea on Shanklin Promenade £6.80 cream tea for 2!"
"But all in all it was very expensive."
"Ticket prices at £9.50 per adult is effectively daylight robbery, ok experience but worth nothing like these figures."
"It costs £9.50 per person to walk through the chine... so I felt like the entrance fee was too high."
"The admission charge seemed a bit much £8.50 adult £7.50 concession So it would be expensive for a family."
"For the price of £12 it is absolute rip off."
Accessibility & Facilities
Pros:
"Not *too* difficult for my severely sight impaired dad to navigate with the help of his carer."
"They also have a small shop, historical information, aviary and nice clean toilets."
"There are places to stop if you need a rest and a viewpoint out into the coast with lots of information about PLUTO the pipeline used in WW2."
"You can enter the Chine from either the town or beach end."
"Small shop and cafe. Also has bird averies."
"A lovely (steep) walk up and down plenty of steps with some great views and relaxing spots to sit."
"If you do have limited mobility start at the top and walk down and exit at the bottom."
Cons:
"After 20mins of walking (climbing) we knew the only way my parents would make it out was in a box or mountain rescue."
"It is not pram friendly so if you come with young ones be prepared to walk or carry them."
"Also avoid this place if you are a wheelchair user or cannot do stairs."
"They were very rude and sharp with us when we asked why they should pay full price if they can't physically walk, can't experience the chine at all, and just wanted to sit in the cafe."
"There are quite a lot of steps so not buggy or wheelchair accessible."
"As it is a natural chine, the pathways are unfortunately unsuitable for prams or wheelchairs and some are steep."
"Not wheelchair friendly at all because there are lots of steps, it's not very flat and getting there from Shanklin Seafront requires you to go up a slope."
Customer Service
Pros:
"The girl in the lower box was nice and gave us useful information and the girl in the tea room was lovely."
"The staff were all very friendly, answering all of our questions and giving information about the area."
"Staff were lovely and it is dog friendly."
"Special mention to NICK who works there, such a top top guy and very friendly."
"The gentleman at the ticket desk was very friendly and chatty very good customer service and the people at the tea house were very polite."
"The staff on site are super friendly and very helpful."
"The staff were all really happy, friendly and dressed in fancy dress."
Cons:
"Despite having a ticket already we weren’t allowed up. I think you need to be more flexible in future."
"Was not impressed with the ticket man on a massive power trip who had a huge tantrum at my 10 year old."
"We got there at 21:31 (last entry at 21:30) and were very disappointed to find the bloke behind the counter took a zero tolerance approach to latecomers."
"They were very rude and sharp with us when we asked why they should pay full price if they can't physically walk, can't experience the chine at all, and just wanted to sit in the cafe."
"Rude and condescending."
"This place is completely joke... Ripped of tourists🫣."
"The Gentleman from the hut appears with arms wide open like he was addressing rouge swans 'closed, no open, leave now.'"