Asda Pudsey Supercentre Reviews Summary

Customer Service

Pros:

• "Absolutely fab customer service from Ellie, Louis & another lady I didn’t catch the name of in customer service today."
• "Just bought, and had fitted, two pairs of the dreaded varifocals. Really must say was not only bowled over by the price, but also by the attention to detail of optician manager Ann."
• "Staff at the tills very good customer service you receive."
• "When I was putting my food on the checkout the lady on the till was lovely she offer to pack my shopping for me."
• "I have just had a lovely lady at the checkout she was meant to finish work before I came but she stayed open we laughing with me and joking about everything she really has made a lovely end to my day thank you."
• "The staff are fabulously helpful at all times."
• "The blonde lady on customer service was the only person of some use, nice attitude."

Cons:

• "Overpriced, poor customer services and as for evening shopping there; it's predominantly self service tills that don't work properly."
• "Half empty shelves, rude staff, majority of tills are now self serve causing Christmas like queues every weekend, overall nightmare."
• "I hate slack customer service."
• "Absolutely abysmal management, poor customer treatment, absolutely dire."
• "Very poor customer service, would not deal with my faulty goods bought at another store even though I had acceptable proof of purchase."
• "Horrible staff, rude and not helpful at all."
• "Totally abysmal 'service' if I could even call it that."

Store Layout and Accessibility

Pros:

• "The supermarket itself is clean and well presented."
• "Great shop with huge choice. Store clean and well kept."
• "Nice and big superstore, a step up from my old shop in Killingbeck, east Leeds."
• "A good Asda to visit large and has everything needed."
• "There is a large selection of clothes, toys and DVDs as well as the usual groceries at this Asda."
• "This is one of my favorite super markets things are easy to find and most of the staff are brilliant."
• "Spacious and clean. Well set out."

Cons:

• "The layout of the store is a bit confusing and could do with optimising and same with the car park."
• "The only downside and this is to do with the initial build design, great columns are situated in the centre of some aisles that make getting past in wheelchair difficult."
• "For the size of the shop there aren't many employees."
• "Being disabled it's important I get my shopping done as efficiently as possible, the store was moderately busy & I was surprised to see only 3 manned checkouts open."
• "Baby changing facilities were miles away from anything!!"
• "How to exit the store in an emergency? Very badly sign posted."
• "Often has items in the wrong section, out of stock for weeks and/or mispriced."

Value and Offers

Pros:

• "Asda Pudsey, wine on 6 bottles for £25."
• "Always come Asda here it's Great and can get everything under 1 roof from fruits to cloths electrical goods Coffee shop and more."
• "They offer lots of choice on their products, with a wide selection available."
• "Pretty big. Lots of international foods."
• "They have a great frozen food section with a good choice of fish the Rainbow Trout is wonderful."
• "Love shopping there. Great prices, great selection."
• "The best asda in Leeds by a country mile."

Cons:

• "Cashed up and it didn't recognise the offer yet all the bottles selected where on the shelf displaying the offer."
• "Car park is the worst ever. Scan and go handsets are never charged."
• "ASDA seriously needs to STOP mixing Vegetarian foods together with Foods with Palm Oil in them."
• "Both very nice, quality wise, but we're a bit shocked at the end price of over £12."
• "For a store so ridiculously big it's hard to believe they frequently have no stock of essential items such as milk, eggs and potatoes."
• "Wanted two things I couldn’t get at smaller shops. BOTH out of stock."
• "Fresh food quality has gone massively downhill, delivered last week and multiple items mouldy already."

Shopping Experience

Pros:

• "Friendly helpful staff large car park."
• "Massive car park and easy access to the train station."
• "Loads of space to park too."
• "We stopped for a coffee and a toasted sandwich in the cafe downstairs. Both very nice, quality wise."
• "Went for school trousers got what was needed."
• "Huge Asda with everything you need. Large clothing section and home wares."
• "It has an extremely large groceries range on the top floor and then downstairs has a wide variety of clothes, household items and other stuff that is usually only found in Asda Home stores."

Cons:

• "Absolutely gutted this isn't 24 hour anymore."
• "ASDA has lost the personal touch, for example they have changed most of the tills to self serve."
• "Managed abysmally. Don't expect to get in no matter what time or day."
• "This supermarket itself is open 24 hours a day from Monday to Saturdays."
• "After a good few weeks of buying ice cream that had obviously been defrosted and refrozen I questioned a member of staff and was told 'yes I know, I don't buy anything frozen from here'."
• "You wouldn't know there was a pandemic going on."
• "Very big and clean lots of choice good value for money."