Marks and Spencer Reviews Summary

Customer Service

Pros:

• "On Saturday I had amazing customer service from G at the Clinique counter."
• "The staff in store were very helpful when I visited."
• "Came in to the food hall around 18.00pm on the 16th January. I was served by a guy around 25-30ish with dark hair on the checkout. The guy is a credit to your company very friendly and super efficient."
• "Special mention to Anne Graham at the Metro Centre store who has gone above and beyond to help with my telephone enquiry."
• "This staff member was one of the friendliest most helpful assistants I’ve met it was like having a personal shopper."
• "She is an absolute credit to Mark's and Spencer. Thank you Laura."
• "The assistants on the lingerie department were so helpful."

Cons:

• "Terrible in store experience. Rang them to discuss and after being cut off several times it is clear that the call centre function is just a barrier to stop the public reaching the managers."
• "I haven't been in this store for a long time. I was absolutely disgusted to find there are no staff on the tills."
• "The member of staff who was supervising the area showed no interest in helping."
• "We went to buy a sofa and we were stood waiting for 30 minutes and not one member of staff noticed me."
• "Went to the Bureau De Change today at metrocentre to get some US dollars. The lady behind the counter was an absolute misery and rude."
• "Very disappointed with M&S... very bad customer service."
• "Girl serving on the till put hand in rubbish bin to push rubbish down, did not wash hands afterwards."

Store Layout & Cleanliness

Pros:

• "Nicely laid out."
• "A nice open, spacious restaurant area."
• "The toilets are near by and are kept clean."
• "Department store in the metrocentre shopping mall. Store is clean and tidy."
• "Beutifull food hall... lovely and clean and dining area is always spotless."
• "Staff were friendly, tables and cutlery were clean."

Cons:

• "M&S Metrocentre is a dull boring store! The store layout is confusing and cluttered."
• "Almost every table was covered in dirty dishes."
• "Cafe - very slow service, lots of tables needing cleared."
• "Tables being cleaned with disponible cloth that was dirty ready to bin."
• "Visited metrocentre marks and spencer today. Had to pay a visit to the ladies toilet near home department. I must say both myself and my sister were extremely disappointed with the state of them."
• "However, my friend and I both commented, on Monday, how dreadfully smelly the ladies loos were!"
• "Tables overflowing with used plates and cups from previous customers."

Product & Food Quality

Pros:

• "Typical Marks and Spencer prices, but good quality stuff and sometimes the sales are on where you can get a real bargain."
• "The food was loverly and prepared quickly."
• "Visited cafe today lovely cuppa and sandwich."
• "Food was good when it arrived."
• "Visited whilst shopping and had afternoon tea. There weren't enough sandwiches so we were offered an excellent alternative choice."
• "Love M+S, love the food, love the Chinese range 😋 staff helpful, always take you to the right isle if looking for something."

Cons:

• "Ordered food and sat down to be told after 10 mins waiting that the food ordered was now all gone, new order placed, arrived like warm and slightly burnt."
• "Both our meals were very average and way overpriced."
• "The bacon was almost cold."
• "Had a cheese and ham toastie which was barely toasted."
• "I had the all day breakfast, compared to their competitors, the portions were tiny."
• "Had lunch today in Marks and Spencer's in the Metro it was really awful."
• "My wife and I went into the cafeteria in the Metro Centre/ Gateshead. I ordered a bacon bun and when it came after a wait of twenty minutes it was awful."