Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Nice modern Morrisons. Has good butchers, fishmonger and veg etc."
• "Good sized car park and they go a click and collect service which is good as it is under cover."
• "The entrance is welcoming feast for the eyes with sandwiches and hot beverage to go while checking off your shopping list."
• "A new store with good parking open & undercover."
• "The actual store is above car park. One end is a travelator to go up and the other end lifts."
• "Has undercover carpark and open carpark."
• "The shop has changed...longer aisles so more choice."

Cons:

• "Do not know what is going wrong with this store....escalator not working ...again... so you cannot take trollies upstairs."
• "Found the store layout simply awful, the aisles run the complete length of the store meaning it's difficult to navigate and backtrack when needed."
• "This store no longer has trollies on the shopping floor."
• "The entrance to the site can be a bit confusing as you can see the store from many angles but some roads that appear to lead to the store are a dead end."
• "A lift is available but the moving ramp to the 1st floor is painfully slow."
• "on the shelves plastic signs are placed at head level and if you forget after getting a product from underneath and stand up you cracking your head on the signs."
• "The floor was dirty and sticky under the tables were filthy."

Product Availability and Pricing

Pros:

• "Morrisons are selling Nescafe 300g for £4.50, you won't find it cheaper anywhere else."
• "Only called in for some random ales to take to a BBQ, selection very good at cheap prices."
• "It always has a good selection of fresh food."
• "Well stocked, with a variety of items not currently available at local Asda or Tesco."
• "Love their corn fed free range chicken...the best around."
• "Great supermarket that still has in store butchers, deli, fishmonger, bakery and various other attended counters."
• "We found some bargains with the fresh beef marked down by around 40%."

Cons:

• "Used to be quite a good branch of Morrison's but lately availability of bread and fresh items has been shocking."
• "Consistently very poor availability and selection of fresh 'meat free' products compared to competitors."
• "Whilst the deli counter at Morissons is my favourite, the Elland branch is sometimes under-stocked with empty shelves."
• "There’s never any staff around when you need them, the fresh food isn’t as fresh as the same product from other stores, fresh food availability is limited."
• "This store is appalling went to do shopping today (sunday) first thing 10am couldn't get bread that didn't have more than 1 days date on ham only had 3 days no nescafe coffee on shelves."
• "Availability of bread and fresh items has been shocking."
• "Dreadful shopping experience. Took twice as long as it should to get half of what I needed. Half greengrocer shelves empty."

Customer Service

Pros:

• "The staff are cheerful and happy always happy to help and seem to know there product/ stock and are very professional."
• "Today staff packed my shopping for me then the young man lifted the bags into my trolley, pushed the trolley to my car and lifted the bags into the boot for me and all the while chatted pleasantly to me."
• "I find the staff well trained and helpful."
• "Staff really friendly too, would visit again if passing."
• "Staff are friendly and polite."
• "Staff are so helpful."
• "Staff were lovely and helpful."

Cons:

• "The staff told me these were the only ones they had blatantly lied."
• "When I approached a store manager wearing his fancy headset I was answered with a blank look and a shrug of the shoulders."
• "Very poor experience. Why is everyone so grumpy?"
• "As normal the staff seem to have missed customer service and till training."
• "Seems head office take a cavalier approach to social distancing, the queuing system has been stopped."
• "Gav on the tills needs some communication skills when a customer asks for something don't reply no very rudely."
• "They need some training how to approach customer."

Cafe and Food Quality

Pros:

• "My meal was very good and I had a pleasant dining experience."
• "The pea and ham soup was excellent."
• "Called at Elland morrisons today for a change had a small breakfast lovely fantastic."
• "Cafe is great too. Does a great breakfast and coffee."
• "And if you have time, visit the café, the food is great."
• "Make a beeline for the salad bar. Endless choice and very reasonably priced."
• "The young lady on the bakery section was lovely and so helpful, even fetching a tray of donuts out of the back for us when we enquired."