Address: Riverside Retail Park, Ferris Row, Northampton NN3 9HX, United Kingdom
Phone: +441604918976
Rating: 4.6
based on 581 reviews.
Customer Service
Pros:
"Really delighted with the service and help at Toyota Northampton for a new car."
"Wow. Rang this morning trying to chase the outcome of a vehicle recall back from 2016, spoke to a woman called Katie - less than 3 minutes on the phone and I have the proof of recall repair work carried out sitting in my inbox!"
"Fantastic service today! Driving home from a music festival in the early hours of Sunday morning, I ran over a fox and pushed out my drivers side fog light assembly. Panic as going to France later today. Rang Jay on Sunday who said to bring car in early on Monday morning. Did that and was met by a chap called Colin who arranged for the first mechanic in to sort it out. Car repaired inside 10 minutes! Colin was a superstar this morning and made me glad I was dealing with a garage who cared."
"Excellent service provided by the dealership. Would like to say thank you specifically to Abdul who went out of his way to look after us post sale."
"I came in with some questions about their car and servicing requirement and the hybrid system and the lady with red hair Naomi was very helpful and knowledgeable."
"Naomi who arranged for the car to be collected... Later phoning to let me know that the issue had been resolved."
"I needed my battery replacing in my key fob & didn’t even have to get out of my car, the key was taken/delivered back to me, I was on my way within minutes."
Cons:
"Sadly, they promised a call back to arrange a date to rectify their mistakes and here we are weeks later, I have called them to chase it and needless to say there are no notes on their system regarding what had been promised and I am back to square one."
"Awful aftersales service from this dealer."
"I can only give a 2 star as the mistake was an obvious one and it took quite some time to correct."
"The worst management I've seen in my 50 years life."
"This added to the damaged and dirty courtesy car I was given has left me feeling that once a sale is made they couldn't care any less about your car or you."
"The attitude of the person in question was so poor I chose not to purchase a Toyota as my next car."
"The worst post sales experience I have ever had. Pleasant when you are purchasing, awful afterwards."
Sales Experience
Pros:
"Dan Mendel was a very good sales person. And very helpful and understanding."
"He is an asset to this company and I would strongly recommend anyone who’s looking to purchase a car to visit this man!"
"Tufayel was so friendly, accommodating, and knowledgeable. Couldn't recommend enough."
"Jay for arranging test drives in a timely manner and for answering all our queries to help us make the decision."
"Bhavesh made me feel so comfortable in the sales process which allowed me to have full confidence and trust in him."
"Carlos was extremely helpful and very patience with my self and my sister. I can say we were extremely annoying trying to reduce the monthly cost but Carlos was very accommodating and kept trying to get the best deal he possibly can for us."
"Bhavesh - sales exec, listened to what I wanted, made suitable suggestions with reasons why I should consider some of the ‘add ons’ and I felt completely happy to shake his hand and make the purchase."
Cons:
"Very weak and useless management."
"Why do all the good reviews have a history of just 1 review?! Fake reviews that's why."
"I spent £40000 & unless its to do with Steven Eagell losing money they dont want to know."
"Truly incompetent based on my recent experience."
"Trying to sell a damaged Toyota Prius GJ68OLO Passenger side been in a crash masking tape still in place from when it was sprayed!"
"Ordered and paid for a key replacement due to the wear and tear on my key fob, took a lot longer than expected."
"Turned up to view the car never seen a car so tacky for £19,000 not washed or cleaned inside or out really disappointed was not expecting a approved used car to be in this condition no wonder i wasn’t sent a video."
Overall Satisfaction
Pros:
"I love my car and am 100% satisfied with my purchase."
"Steven Eagell Toyota had come highly recommended to me, as I knew a few other people who had bought cars through them."
"Having experience of other car dealers I have to say the service provided by Steven Eagell Toyota Northampton to myself has been top notch."
"Toyota’s are amazing cars and we had a great experience at the Northampton branch."
"What’s more the car is outstanding."
"100/10 would definitely recommend toyota to my family and friends."
"We recently received brand new Corolla from Steven Eagell which is our other Toyota after we purchased Rav4 at this dealership. Our experience was exceptional and beyond excellence."
Cons:
"When you approach there is nobody to ask you what are you doing here or what do you want. Walk everywhere for minutes for whiles."
"I already regret my decision to buy another car from Steven Eagell Northampton, they were awful 2 years ago with multiple problems on collection including extras I had paid for not being put on the vehicle."
"Shocking experience once again. When you spend over £30,000 on a new car you would expect your car and accessories to be in full working order…..well clearly not."
"Only a fool would buy from these people. Lesson learned."
"Have had issues at every stage of our car purchase from this dealer."
"An utter shambles of a situation.. car not ready … salesperson left the dealership….no one had a clue what was happening."
"Please be wary of buying from them it would seem money is all they care about and customer service is not a priority."