The Drum Inn Reviews Summary

Service

Pros:

• "Always welcoming and friendly staff."
• "20 seconds after ordering a drink it was on my table. Quickest service I have ever had."
• "Literally all of the family & guests that arrived commented on the wonderful level of service & of the highest attention to detail they had seen."
• "The young lady who looked after us for Sunday lunch was a delight. Very efficient, lovely smile and lovely to talk to."
• "Our waiter Ryan was a delight, great sense of humour and very efficient, nothing was too much trouble."
• "Staff are wonderful. We were served by Jade."
• "The service was very efficient and friendly."

Cons:

• "Got there and no staff to help us find our table - had to wait near kitchen doors for someone to spot us."
• "The staff took forever to deal with our complaints."
• "The service was slower than expected, The time taken to offer drinks was over 15minutes."
• "The staff were rude, completely ignored us and we waited over an hour for our food."
• "Service was awful, I stood waiting at the bar to order drinks... but was ignored."
• "Service was good to begin with then slipped."
• "Slow service, booked a table in advance and when arrived had to wait 10 mins for table to be ready."

Food Quality

Pros:

• "The food was exceptional, we had starters, mains, dessert and hot drinks."
• "The burgers were the best we've had - especially with the brisket and cheese."
• "The food was amazing and the service brilliant."
• "The food and drinks were delicious, meals all cooked to perfection."
• "Amazing food, credits to chefs Mitch, Kai, Tom, Tony M and Grant."
• "The food is consistently fantastic and very reasonably priced."
• "3 steaks came out cooked exactly as we asked and rested perfectly."

Cons:

• "Well, I never had such bad food from a pub, asked for a duck salad got a plate full of leafs and five bits of duck."
• "Service from the staff was great, food was absolutely diabolical."
• "We weren't very Impressed with the food. It was served on cold plates so meat and veg were cold by the time we got it."
• "Food mediocre though. Chef's special roast salmon was very dry and smoked (smoke not mentioned in menu)."
• "Nothing tasted fresh. The food was tepid at best."
• "The worst food I have ever had."
• "Food was cold, under cooked, items missing and swapped. Food was clearly microwaved and tasted bland and boring."

Atmosphere & Location

Pros:

• "Lovely place, perfectly positioned and also with a dog friendly dining room amongst other dining areas."
• "Atmosphere and location in this charming part of Torquay is easily a 5."
• "The location is truly wonderful and the service a high standard."
• "A cozy place to have a hot meal in a rainy day."
• "The setting is beautiful, old cottage vibes with a modern twist."
• "What a beautiful pub with stunning surroundings and views."
• "Beautiful gardens with extensive views. Situated in the picturesque village of Cockington."

Cons:

• "We thought it disappointing that a pub in such a rustic setting doesn't support a local brewery in some way."
• "Parking was a little confusing as states parking to the carpark thay the bottom but there is disabled parking within the grounds."
• "Having to park in the public car park was fine for us but we have a friend who has to use a wheelchair so access might be an issue."
• "Parking is a downside to visiting especially if your mobility is not too good."
• "The doors were firmly locked until 12.00, which was a shame as we were planning to have drinks in the bar before settling at our table."
• "Didn't notice no parking on site, had to drive all the way round a one way route, to get to public car park."
• "However, what is failed to be advertised on the website, booking form or confirmation that the pub has NO parking."