The Willow Tree Reviews Summary

Food Quality

Pros:

• "The food was delicious, direct quote from OH - 'That's the best calzone I've had'."
• "The food was great, the carvey was excellent and the Margherita pizza was amazing, nice an doughy base with the stuffed crust option."
• "Had 3carvery s and a breakfast before travelling back home. All were top notch."
• "The beef was absolutely delicious!"
• "The food was hot and really tasty and there was so much."
• "The carvery was delicious, all fresh veg and the meat was great."
• "The food is absolutely amazing."

Cons:

• "The roast beef on the server was Srag ends and the turkey and pork didn’t look much better."
• "All the meat was incredibly fatty so we all avoided eating it, however veg and potatoes were amazing."
• "Every bit of meat was all fat and not actual meat."
• "The hand battered fish was overcooked dry fish and batter like concrete they offered a pudding as compensation but no cream to accompany the selections."
• "Meat was dry..vegetables were cold, cold plates but roast potatoes were hot because they had just put new ones out."
• "The carvery tasted very bland like there was no seasoning."
• "The vegetables at the carvery looked unappealing and dry."

Service

Pros:

• "Always great service from the staff... Great variety of food options."
• "Lovely staff who are all doing a great job ensuring customers happiness, very helpful."
• "Great carvery. Staff work really hard and 90% are friendly."
• "Love coming here Liam is the best member of staff, they are all lovely but Liam's customer service is outstanding."
• "Shirley was absolutely brilliant. Nothing too much trouble whatsoever."
• "The staff are so kind they come over and ask if the food is okay."
• "The staff in general were very friendly especially Shirley."

Cons:

• "No staff to tell us where our booked table was then when someone did turn up they wanted to put us way over the other side of the pub when we had requested a table near the carvery."
• "A member of staff behind the serving counter walked passed us without any acknowledgement."
• "Puddings took 50 minutes to arrive for some simple sundaes and had to be chased twice to get."
• "Staff were a shambles and manager a joke."
• "The service was let down by the fact while he was helping us he was screamed at by his boss for no reason it ruined the experience."
• "We was very disappointed with the service of the carvery."
• "When we asked to see a manager we waiting 10 minutes and then went up to the bar to ask if there was an email address we could use to complain because we had to leave but she didn't know the email address."

Atmosphere & Cleanliness

Pros:

• "Its nice to have the restaurant one side and bar area the other with football showing. Appeals to everyone."
• "Easily accessible for parking, entrance and toilet plus plenty of spaces between tables and booths which helped a lot for me."
• "Warm and friendly welcome. Large clean pub with accessibility for all."
• "Lovely clean restaurant."
• "Had a loverly buffet and meal here with family. Venue is clean, tidy, relaxing environment."
• "Toilets clean."
• "Nice looking restaurant and good menu."

Cons:

• "The only negative point is cleanliness, I suggest the seats & underneath the tables to be checked regularly."
• "The cauliflower cheese had virtually no sauce or cheese with it."
• "It was reasonably clean except for the servery itself, it was covered in food especially where the meat was being carved."
• "Menus were filthy. Place was barren. The carvery was just lacking in any flavour and didn't offer a wide range of options."
• "No cutlery on the tables and most of the tables around us were dirty despite not being particularly busy."
• "The usual catering toaster had gone and was replaced by a 6 slice toaster that took far too long to cook."
• "We haven’t been for a few years because of Covid and when we arrived there was no reserved table."

Value

Pros:

• "The carvery was nice and reasonably priced."
• "The carvery was good value at just £7.49."
• "Food was delicious and great value for money. Plenty of seating, nice atmosphere and friendly staff."
• "Amazing deals on a lot of meals with discount and the StoneHouse app works quite well and there is a StoneHouse Rewards Card."
• "Extremely good value for money, as it always is."
• "Visit weekly because it is quick, easy and great value for money."
• "The carvery was amazing value for money."

Cons:

• "Wouldn’t serve the 0.0% alcohol to the child as it’s against the “law”."
• "I thought the price for a small glass of wine was a bit much as a bottle in the co op much cheaper!"
• "Wasn’t worth the £5.00."
• "Unfortunately we hadn’t realised the price had gone up so will probably stick to weekday evenings in the future."
• "It’s disappointing that you the willow tree discriminate against people who have had genuine medical procedures (gastric sleeve operations) who cannot eat more than a few ounces and refuse them to be able to order a small portion of food."
• "Worst takeaway carvery I've ever had."
• "Mushrooms are not included in the price and are not worth what you have to pay for them."