Old Engine House, Greene King Pub & Carvery Reviews Summary

Service

Pros:

• "The service was really good and the staff helpful and welcoming."
• "The staff were really helpful and polite, especially the young lady who looks like lord farquaad."
• "Friendly staff."
• "The staff were friendly and very helpful."
• "The staff are extremely friendly and welcoming."
• "Staff were friendly and polite, and the service was great."
• "Excellent food, very friendly staff."

Cons:

• "Trying to book on their website was a nightmare beyond belief."
• "I’m absolutely disgusted with the service I received today...the manager came out to see us well her attitude was disgraceful no apology just well there is nothing we can do so we can sit you, so you will have to go."
• "Avoid unless you want to spend over an hour waiting for your food from the point of order - it was not even that busy!"
• "Waited 25 mins to be served at the bar, only 2 customers served in all that time."
• "Service was slow too."
• "The lady serving our food was rude, didn't check back, didn't smile, didn't look like she wanted to be in her job at all."
• "The staff were too busy elsewhere in the pub talking loudly about the football."

Food Quality

Pros:

• "The food was lovely. Steaks cooked just as we requested and food lovely and hot."
• "Our food arrived shortly after ordering and was delicious."
• "The carvery is delicious. Tender meat, (served by the lovely gentleman who is so enthusiastic)."
• "The food was very good, nice selection of drinks and food."
• "The carvery was amazing! Very generous portion, the gammon was flavourful and there was heaps of it!"
• "Food was delicious."
• "Food was really good."

Cons:

• "The cod was so over cooked the batter was dark brown awful sent it back."
• "Yorkshire puddings tinged with black, parsnips burnt on the outside, raw in the middle."
• "Roast potato’s were nothing more than cash n carry small cut tatties cauliflower cheese was hard undercooked and fairly tasteless."
• "The vegetables seemed to have been cooked hours ago cold hard roast potatoes, cold broccoli hard and burnt it spoilt the meals."
• "Not sure the sprouts were 'maple and bacon sprouts' like the menu said as they were a watery mush."
• "The food was absolutely shocking worst Carvery I've ever had the meat was tough and the veg was dry."
• "The beef dripping roast potatoes were particularly bad as they had been cooked to hell and tasted like burnt oil."

Ambiance

Pros:

• "Beautiful pub, staff and food."
• "Nice cosy pub."
• "Very cosy and warm environment."
• "Great atmosphere and a lovely place with nice decor."
• "Lovely atmosphere and food was great!"
• "The venue was lovely, cozy and clean."
• "We also frequent just for drinks. Cozy ambient."

Cons:

• "Shouting at staff from across the pub put a real damper on our night."
• "Not sure I'd visit again."
• "Very disappointed, waited a long time for meals after our starters."
• "The dark haired lady's attitude when we tried to inform her that the toilet floors were very slippery...we got rolling of the eyes and huffing."
• "The pub didn't feel clean, tables really sticky as were the menus, carpet needed a good hoover too."
• "A bit busy for my liking in this coronavirus situation...first and last time eating out (inside) for now."
• "The atmosphere was fine but there wasn't any Christmas music."