ODEON Taunton Reviews Summary

Seating Comfort

Pros:

• "Watched Avengers End Game in luxury seats fantastic and comfy."
• "We went into screen with the recliner seats these were really comfy and you also had a table that swivels around I really enjoyed these."
• "Recliners in theatre 1 were an experience and a half, with a little table too."
• "The recliner seats are very comfortable and worth paying extra for."
• "Only about 30 seats, all recliners. They are comfortable and spacious."
• "Very comfy seats and enough leg room."
• "The other people really took to the seating, and it was definitely very comfortable with much more legroom."

Cons:

• "Seating was really hard and very very uncomfortable."
• "Seats were very uncomfortable, I’m over 6'3 but my partner is shorter and she struggled."
• "Seats where dirty and uncomfortable."
• "We paid for premier seats and was awful, the arms where ripped and had no room at all to move our legs!"
• "The seats are cramped and uncomfortable at best."
• "Seats are mostly uncomfortable, and not enough leg room."
• "They're possibly the least comfortable seats I've ever sat in attending a cinema."

Staff Service

Pros:

• "Staff were polite and friendly."
• "The team there was really helpful and friendly as well."
• "Staff are always really friendly."
• "A young man who was also an employee asked us if we needed help and sat down and did it for us. He was soo helpful and polite."
• "The staff are always friendly and helpful."
• "Very friendly staff!"
• "The staff were friendly and helpful, we lost a toy, they bothered to look for it and found it."

Cons:

• "not interested I'm customer service or satisfaction at all"
• "Trying to speak to anyone in the flesh via phone or the live chat is completely impossible."
• "I find it very poor customer service that you cannot ring the Odeon and speak to someone."
• "Staff unhelpful and miserable."
• "Poor service but quick enough to take your payment."
• "No apparent intervention by staff after the matter was raised by at least 2 other patrons."
• "Even though ticket seller could see I was disabled sold us tickets to seats up 5 stairs!!"

Cleanliness and Maintenance

Pros:

• "This place is craphole. Quite tidy."
• "The cinema was very clean, staff very helpful and friendly."
• "Clean and tidy each time been. Toilets kept clean."
• "It was lovely and clean and tidy."
• "The place is well cleaned and tidy."
• "Always very clean though and nice staff."
• "Good service from the staff and the cinema was clean and tidy."

Cons:

• "Dirty interior and dated. Washroom was less than pleasant!"
• "From the smelly toilets to the ripped seats for which you pay premium fees."
• "Unfortunately it isn't very clean and I'm probably being generous with 3 stars."
• "The Lobby of the cinema covered in popcorn, and dirty."
• "It was filthy.. Everywhere!"
• "Not very clean. Toilets often messy."
• "I am sick and tired of the dirty screens in all the separate screens at Taunton Odean."

Price and Value

Pros:

• "Love the odeon, always have lots of options for timings for the big films."
• "the refreshments aren't too ridiculously priced either"
• "Watched Scoob, only £2.50 per ticket. At that price, it's a great bargain and summer holiday treat!"
• "£5 a ticket to see a movie before it's general release."
• "Took advantage of the £8 saver for premier seats, great prices."
• "I did like the family pack at the concession though. £10.99 for 2 kids combos and 2 drinks plus popcorn for the parents was pretty good value."
• "I got a kids mix came with popcorn drink and 2 packs sweets. I thought this was good value for money around £4 for my little one."

Cons:

• "Ticket prices are quite expensive for what you get."
• "One of the most overpriced cinemas around, with facilities that don't remotely justify the price."
• "Disgusting price to get in £44 for family of 3."
• "Food overpriced."
• "It's becoming a little bit pricey though."
• "Way too EXPENSIVE and Way TOO LOUD !!! I feel like I lost my hearing - it is so LOUD you need to cover your ears in some scenes."
• "Food very expensive nearly £10 for a hotdog and drink."