Cineworld Reviews Summary

Staff and Service

Pros:

• "Very friendly staff.. snacks were disgusting."
• "Friendly and happy staff, clean facilities/screening areas."
• "Very welcoming cinema in Shrewsbury, staff are great and friendly."
• "Special thanks to Elise for helping today."
• "Friendly staff and comfortable seats add to the enjoyment of your chosen film."
• "Staff are a real credit to the company, sooo friendly and happy and really good with my young adhd son."
• "Welcoming and great customer service."

Cons:

• "Who were completely unflexible and unhelpful."
• "Customer service was really bad, put the phone down on us twice."
• "The manager (or the person I was told was the manager) was not interested in complaints, good customer service or indeed anything."
• "Awful customer service."
• "The staff were rude!!"
• "Staff aren’t particularly competent or friendly either."
• "Spoke to young staff there, who seemed very disinterested in giving any sort of customer experience."

Cleanliness and Maintenance

Pros:

• "Cleanish."
• "The cinema itself is a modern multiplex, and was clean."
• "Clean and tidy, easy to get tickets comfortable seats."
• "The staff are friendly and helpful, it is perfectly clean and the location is great, easy to get to."
• "Nice clean cinema."
• "The cinema and screen we're decently clean."
• "Every screen has been clear. Toilet facilities provided."

Cons:

• "The toilets are horrible!!"
• "Really dated & worn.....in real need of renovation."
• "It’s old and messy, and quite frankly is in DESPERATE need for a remodel Omg because this place is a mess and looks straight out of the 80s."
• "Dirty and in desperate need of a make over."
• "The place itself is tired and not pleasant to visit imo."
• "The cinema is looking very tired now, dirty & sticky carpets along with threadbear seats."
• "The cinema is dirty, my young children clean their rooms better."

Facilities and Comfort

Pros:

• "Lowest price in town but still luxurious premium seats."
• "Great movie, comfy seats, well priced, air con!"
• "Comfy chairs, leg room, clean toilets, friendly staff."
• "Comfortable seating with ample leg room was, as always an entertaining and satisfying experience!"
• "Comfy and well positioned seating."
• "Reasonably comfortable cinemas."
• "The seats are not comfortable for long films and move when someone on your row shuffles in their seat."

Cons:

• "Seats are set out that you are all at the same level so if you have someone tall in front you have little chance of getting a good, comfortable view."
• "Seating areas out of service, toilets out of service."
• "Seats weren't the most comfortable for the new bond film."
• "The smaller screens are the worst."
• "Seats are uncomfortable & very low...you feel you're virtually sitting on the ground!"
• "The seating can be somewhat uncomfortable."
• "The seats are quite uncomfortable after a long period of time and have not been updated."

Value and Pricing

Pros:

• "Lowest price in town but still luxurious premium seats."
• "Great movie, comfy seats, well priced, air con!"
• "The family film ticket was much cheaper than odeon!"
• "Single tickets are expensive, but you can use tesco clubcard vouchers, meerkat movies 2 for 1 or become a cineworld unlimited member to reduce the cost."
• "Very impressed with the pricing as our son got his student discount and we got senior citizens discount."
• "Food is always expensive in cinemas and this one's not an exception but they have to make money somewhere because the ticket prices are just £5!!!"
• "Prices aren't outrageous for the time, and you can get half price tickets on Tuesdays if you have Meerkat Movies."

Cons:

• "Refreshments very expensive."
• "Fair enough that films are 12.50ish now but all your add ons like drinks and so on are mad expensive."
• "Like most cinema's these days everything seems over priced, but very little in return."
• "Food and drink is crazily expensive *and* low quality."
• "Seating is exceptionally uncomfortable and zero leg room not good considering films are getting longer and longer."
• "Personally I think its expensive at £42.00 for 2 adults & 2 kids."
• "Food and beverages are extremely overpriced and almost all options are full of sugar or salt."