Cineworld Cinema Reviews Summary

Staff and Service

Pros:

• "The staff are young and nimble. Except for the old ones who are experienced and wise."
• "Staff there seemed friendly."
• "The Staff were excellent and the service was good."
• "Really enjoyed our trip to this cinema. Staff friendly."
• "All the staff are always very polite and very helpful. Well done to Team Yeovil."
• "The staff are really friendly and welcoming and the cinema seats are comfortable."
• "Staff are helpful and friendly."

Cons:

• "The staff were absolutely miserable and often ignored us."
• "We were told by a very rude person who couldn't even stop what he was doing to talk to us!"
• "Sometimes you see staff deliberately looking for tasks other than serving customers."
• "All staff could offer was unintelligible grunts and shrugs. So unprofessional."
• "The cinema also appears to be run by a bunch of teenagers who have no idea how to speak to a customer, or how to manage front of house."
• "However, you have to navigate the grunting, monosyllabic staff and be clear about what you want."
• "Prices are nuts for this area, staff are grumpy due to their lack of money on the job I'm sure."

Parking

Pros:

• "Parking is plentiful and has cameras for security."
• "Free car park for up to three hours before 6pm."
• "Great cinema. Free car park if you ask for a voucher at the cinema."
• "You need to pay for the car park but It's free after 1800 and on Sundays and bank holidays."
• "There was plenty of parking outside and you don't have to pay after 6pm which saves you some money."

Cons:

• "Yesterday I received a £100 parking ticket as I needed to register my car with the cinema."
• "Parking can be busy but there are other car pars not far away."
• "Paying for parking in adjacent car park is ludicrous! A VERY LONG queue in heavy rain."
• "Car park is a scam !!!"

Price

Pros:

• "Lovely cinema. Little pricey but if you get the month pass or use a meerkat its normal."
• "The cinema itself is one that we often enjoy going too...the staff are always friendly and the prices are reasonable."
• "I feel like the prices aren’t too bad compared to the last time I went."
• "Just signed up for the unlimited card so £16.90 a month for as many visits as we want."

Cons:

• "Cineworld is ok but the prices is far too much."
• "Expensive, paid £22 for an adult and child."
• "More expensive than other cinemas local to us. More ticket machines needed, only two with long queues today."
• "Food and drink is horrendously over priced."
• "Very expensive on tickets and refreshments, spent over £20 on just myself for ticket, 1 drink and 1 bag of sweets."
• "Vastly over-priced ticket prices for a run-of-the mill cinema...."
• "Too expensive not happy didnt let my daughter in wen she showed her date birth said wasnt good enough as was college student card terrible."

Cinema Experience

Pros:

• "WHERE DO I START? What a wonderful cinema."
• "Came to the cinema yesterday lunchtime (haven't been in a little while) and I was so impressed!"
• "Comfortable cinema and always clean."
• "Great cinema, clean and helpful staff."
• "So lovely to enjoy a film with friends and family without any disruption."
• "A well laid out cinema. Just seems a little run down. Almost like not enough money is spent on its up keep."
• "A bit on the expensive side but overall a really nice cinema. The screens are all a nice size with plenty of legroom and many of the screens have Dolby Digital Surround sound which really makes a difference."

Cons:

• "Disgusting place."
• "The lights didn't go down during the show, nobody came to check on it and when I told the manager he dismissed it from happening without even checking."
• "Sadly on a very hot day the air conditioning isn't working."
• "Feet stick to the carpet and the queues are always very long whether you want to buy a ticket or a drink its the same queue that is badly organised."
• "Not very helpful and not very clear the screen with dirty I could see the dust and I was watching Mission Impossible, not great seat keep squeaking."
• "The lights also were not fully dimmed during the film meaning it's never fully dark."
• "Only 3 stars as the floor where we were sitting was sticky and there was popcorn and sweet remains also."