Address: Dolphin Square, 7 Central Walk, Weston-super-Mare BS23 1FF, United Kingdom
Phone: +443303334444
Rating: 4.5
based on 142 reviews.
Facilities and Comfort
Pros:
"Great place to watch big screen films. Comfortable seats, with plenty of leg room."
"Cinema is great overall, the lobby and hallway look really nice and kept well maintained, screens and audio in the theatres look and sound brilliant, comfy chairs too."
"Seats were comfy, viewing was good however it was so cold in there we sat with our coats on they need to get the temperature right for the right time of year, heating came on as the lights came on."
"The cinema is very clean the seats fabulous so comfortable and tiered so you can easily see the screen wherever you sit."
"Fantastic addition to Weston! Impressive decor inside, seats comfy and large."
"The large screens are excellent, the smaller screens are still great quality."
"A modern venue at Dolphin Square showcasing the latest films on multiple screens with and in very comfortable seats."
Cons:
"There is not much snack-wise for coeliac or vegetarian."
"The seating is quite steep so I would not pick seats at the back due to being too high up the screen."
"Only issue I had was how close the screen is to the front seats."
"The viewing experience however is almost consistently spoiled by how dim the screens are."
"Specifically asked if lights were going to be off during screening and was told they will and guess what all were on! Also paid extra for so called premium seats that were super uncomfortable and not able to recline all in amazing deal of £15 a ticket."
"Seats were comfortable enough, unfortunately the chap behind had his legs crossed, which put his feet at nose height right behind our heads and his shoes were a bit smelly."
"Very rarely go as there are no handrails getting to your seats, a health and safety issue that should be addressed."
Customer Service
Pros:
"Clean, efficient and enthusiastic staff."
"Staff, as always are very friendly and helpful."
"No queue, friendly, helpful staff."
"A special mention to all the staff on duty as they were all very pleasant, friendly and helpful."
"Staff on counter polite and helpful."
"All the staff are really friendly couldn't ask for better customer service."
"Very friendly staff that work hard and so eager to help."
Cons:
"NOT DISABLED FRIENDLY AT ALL!!!!"
"The customer service is dreadful! After being given the wrong tickets and putting the kids through half an hour of adverts prior to the film starting there was no apologies."
"Awful customer service. We were waiting behind one of the tills for 15mins and no one served us."
"Poor service, people on the till were rude and wouldn’t take a legal document of a birth certificate to prove someone identification then were rude when questioned about why they wouldn’t take the legal document and laughed about it when my family were walking away, very poor service and not happy about the experience."
"Staff on entrance that look at your tickets, I found rude no please or thank you."
"What a joke. Just queued and waited for over 10 minutes for a coffee to be made and when received it the cup was half full."
"Awful customer service. I’d stick to the odeon they treat customers with respect. Managers at Cineworld are a joke! Never again."
Value and Pricing
Pros:
"Decent ticket price (£6.48 for students, £7.48 otherwise), but the food prices are bloody terrible."
"Obviously it’s new but it’s clean and comfortable, well air conditioned and good value for money if you do the unlimited card."
"It is so handy having a good multi screen cinema in town and because we are with three phobe company we can get tickets for 3 quid on the weekends."
"Pricing - Bit pricey compared to the local cinema. However, if you get the membership card and see roughly 4 movies a month you'll make up for it."
"Nice addition to Weston! Screens are amazing and worth the ticket price."
"The ticket was £5.50 which was reasonable. I had a large drink and a large popcorn and it was £12. This is quite expensive however it’s no more expensive than other cinemas."
"Good prices, great facilities, and an impressive range of screens."
Cons:
"Bought two tickets before arriving. Car park has a special rate for Cineworld but will not allow use of the same parking app for this rate."
"Nice place, calm, comfortable, just what to expect from a good clean cinema but no free parking@!!!!!"
"I found it utterly ridiculous that i went with my wife and daughter and was unable to buy a family ticket, therefore we paid more for 3 of us than we would have for 4."
"The drinks and sweets are quite expensive."
"Tickets are at rather inflated prices."
"Massively overpriced snacks."
"Plus water at £2.50 for a 750ml bottle what a rip off....."
Accessibility and Maintenance
Pros:
"Parking nearby, with a special concession for people attending Cineworld."
"The venue is very nice. We'll presented, clean and neat."
"This is a fairly new complex which I have visited several times since my move to the area a year ago."
"Such a great addition to Weston. Staff are always friendly and the place is spotlessly clean."
"The entire cinema is kept very clean."
"Ladies toilets immaculate."
"Parking just across the road (change only) the cinema itself was super modern, very clean, friendly staff, clean toilets, great screen size and very comfortable."