Cineworld Cinema Middlesbrough Reviews Summary

Staff and Service

Pros:

• "The guy with the dreadlocks that served us at the Baskin Robins section is a legend!"
• "The staff were friendly and helpful, and the overall atmosphere was great."
• "Nice, clean friendly place, lots of screens and 2 different food sections (one on each floor) always pleasant friendly staff."
• "All of the staff are kind and helpful and the screening rooms are always clean."
• "The staff at Cineworld Middlesbrough were friendly, helpful, and ensured a smooth and hassle-free experience."
• "The staff are polite and friendly and there are usually plenty around."
• "Staff are always friendly and will go out of their way to help."

Cons:

• "Awful staff I come all the time."
• "The cinema is very dirty and staff was miscommunicating with me."
• "Took our 15yr old grandson, who is autistic, to see Birds of Prey and an extremely obnoxious, Jobsworth employee refused him entry."
• "The vibe was awful. Would definitely not go again, under any circumstances."
• "Woeful customer service. Employee huffed and puffed when I asked for a drink and was very unprofessional and unpleasant."
• "Visited here with my friend who unfortunately is very small for his age. However the staff were very judgemental towards his height and insisted of having him checked by the general manager for a movie that was a 12a!"
• "There were kids talking all the way through our movie, vaping and swearing, on their phones and not one staff member done anything about it."

Facilities and Cleanliness

Pros:

• "Good clean cinema with plenty of free parking after 6pm."
• "Brilliant place to go with your friends to watch a good film!"
• "Great cinema... tons of fun perks with early releases and some freebies included."
• "Clean toilets."
• "Always spotless and tidy."
• "Clean areas and seating."
• "The theater was clean, comfortable, and well-maintained, adding to the overall ambiance."

Cons:

• "A lot of the seats are getting very uncomfortable and past their sell by date."
• "The cinema is very old and outdated now."
• "Dirty and stinking toilets."
• "The cinema is very dirty... the cinema needs a good cleaning and fresh smell."
• "Most dirty cinema been too every toilet had stuff on it lol roll everywhere dirty sinks and not very hygienic."
• "The ladies toilets smelt really badly of urine."
• "The cinema itself was dirty. The seats were horrible and uncomfortable."

Value and Pricing

Pros:

• "As an unlimited card holder I find the value quite good."
• "Cheap ticket rate Compare to other theater and also get additional discount for students."
• "Cineworld cards are brilliant."
• "We have the cineworld pass which is great value for money if you are a regular to the cinema."
• "I have a Cineworld card which is honestly amazing, it's only £17.90 a month. You get 10% off food and drinks in Cineworld, 25% off various restaurants."
• "Great cinema with reasonably priced tickets."
• "I have unlimited card and that is really worth."

Cons:

• "Everything from tickets to popcorn to drinks are grossly overpriced."
• "Still I find the confectionery very very expensive, which is the main reason we don't go as often as we like."
• "Considering it was just shy of £10 per ticket, that's an expensive snap you're sending."
• "The prices for food is ridiculous."
• "Prices for the family equivalent to a weekend break, massively overcharge for snacks then insist you don't bring your own."
• "The place is great, the seats are nice and big with plenty of room BUT it's really overpriced."
• "The snacks and drinks are extortionate though, they are decent quality which makes it a bit better."

Experience and Atmosphere

Pros:

• "The size and clarity of the picture were truly impressive, immersing me in the high-octane world of fast cars and daring stunts."
• "Lovely place to make memories or enjoy a film, my every visit to this place was positive."
• "The booking process is easy and can now cancel via the app if you change your mind."
• "Great staff made my visit!"
• "The best part of the whole cinema was the DBox, now 4DX screening."
• "You can also watch advanced screenings for free and go to secret screenings."
• "Always a good experience from cineworld in Middlesbrough! Helpful and friendly staff! All around good cinema!"

Cons:

• "Cineworld permitting a child that was no older that 2 was a bit extreme!!"
• "The vibe was awful. Would definitely not go again, under any circumstances."
• "Worst 1st and only experience of 4d we have had the misfortune to undergo."
• "If you go before 7pm there are 2 staff in the building who literally look like they hate life."
• "The screen was full of the dregs of society who don’t understand that you can’t talk or use your phone during the live screening of a film."
• "The movie we watched wasn't very loud could hear everyone talking eating their food and mobiles should be monitored."
• "What is the point of going to the cinema and listening to people yzcling all the way through the film with their mobile phone on."