Tooled-Up.com Reviews Summary

Customer Service

Pros:

• "Excellent communication advising item was being packed/posted/delivered."
• "Order Ref: WB00053426 – I was kept fully informed of my orders progress, and on the one occasion I needed to contact their customer services to resolve a small issue, I found the staff to be courteous and extremely proficient."
• "Customer service was responsive but relatively passive and did not try to keep my business or arrange another delivery."
• "I emailed customer service and got an immediate response. Collection was arranged at their cost & a replacement shipped quickly."
• "Big thanks to your customer service for answering my questions about the delivery."
• "The customer service when emailing them are very reliant, they reply promptly and any issues they sort it out quickly too."
• "Very trusted, timely email correspondence after placing an order, prep for shipment and delivery dispatch."

Cons:

• "Ordered from this company over two weeks ago - little to no communication from them."
• "One item missing from order, phone lines closed so emailed seller, no response."
• "E-mails to them totally ignored, and not replied to."
• "It’s not here, we’re trying to contact DHL but no response."
• "They undertake to get back to you by email within 24 hours (or 72 hours if it’s a weekend) - this does not happen, you just receive an automated reply."
• "Your team didn’t want to take any responsibility for the delivery."
• "I had no idea if my order had been processed because it never arrived on the date and I received absolutely no response to the emails I sent trying to find out what was happening."

Delivery & Shipping

Pros:

• "Placed another order which has been delivered the following day! Faster than Amazon."
• "Delivery was quick."
• "Delivered in just over 24hrs from placing the order."
• "All arrived promptly and packaged well!"
• "Once sorted they even went above and beyond to get my product delivered the next day."
• "Delivered safely and securely next day."
• "Regular updates on shipping, arrived within a couple of days as promised."

Cons:

• "I purchased a Karcher Pressure Washer from them witch arrived broken."
• "They gave a 20 working day lead time which would have put me right off if I had been able to easily get it elsewhere."
• "The box in which the item was dispatched from you was quite badly damaged on arrival here."
• "TooledUp used Amazon shipping which is very unreliable, the delivery person did not come to my house."
• "Extremely slow delivery with ZERO communication."
• "Terrible company; quoted 3 days, over 3 weeks nothing heard."
• "I bought a product in the store and after a day I regretted it because I realized that the product was not suitable for me. I asked to return it, the product had already started the shipping route but the store acted immediately to stop the shipment."

Product Quality & Selection

Pros:

• "Great price, and the charger is genuine Bosch, and works great 👍🏻"
• "One of the best on-line retailers I have come across."
• "Quality items within full range, vast selection for every diy individual."
• "Best price for the Ryobi tools."
• "Bought 2 products already, leaf blower & hand-held vacuum, both of which good products, cheaper than Screwfix & Toolstation and the best on black Friday offers which they provide free battery with the order too!!"
• "RYOBI STRIMMER great tool for knocking down weeds/grass around local headstones folds away neatly to stow away in the car boot or to carry to site."
• "The item arrived when promised and was as described."

Cons:

• "Very disappointed. I bought a new battery for my Black and Decker Strimmer. After charging, it lasted only 12 minutes."
• "They did not have the item in stock as claimed."
• "The first time the battery was charged, the base ‘popped’."
• "I purchased a Husqvarna hedge cutter the delivery was prompt the following day after paying for this via Amazon Just one hitch the enclosed lithium battery was a dud."
• "I bought a black& decker multi tool. Paid extra for a delivery on a particular day. They didn't deliver."
• "Beware of faulty products and having to pay returns postage. Refused a refund for a faulty product."
• "I bought an Einhell cordless chainsaw and battery packs... a lot better value than anywhere else."

Pricing & Offers

Pros:

• "I found a very cost effective piece through Tooled-Up."
• "I bought a bosch strimmer from tooled-up. It was more than £40 cheaper than Amazon and it also qualified for a free battery from bosch which the Amazon one didn't."
• "I found Tool-Up & they were cheaper even when including delivery. I order it on a Tuesday before 3pm & it arrived the very next day by lunchtime & I didn't pay for express delivery!"
• "Shopped the clearance range making excellent savings, these arrived promptly with good dialogue throughout."
• "Very pleased to be able to buy this telescopic handle at a very competitive price."
• "Chose TOOLED-UP for a during The Lockdown item firstly because of competitive pricing."
• "Purchased a Hozelock Flexible Spray Lance at a sensible price."

Cons:

• "Tooled-Up.com over-charged me on postage."
• "They didn't hike up prices like some places."
• "Supplied the product I needed at a good price."
• "I order a Facom socket set on the 2nd of December 2016... It was 'discontinued product' I didn't even get an email to say what had happened."
• "Wouldn't use again, ordered 2 new 4.0ah batteries and charger off them and received old stock."
• "It appeared to be a lengthy wait for this item to be dispatched."
• "I contacted them to get the refund for the deliver but I am still waiting."