Asda Isle of Dogs Superstore Reviews Summary

Customer Service

Pros:

• "Staff have always been nice and helpful to me no complaints there."
• "The staff members are friendly and helpful."
• "A lady called Christina who work on checkout line 2 helped so much with my shopping... She packed everything for me and asked her colleague to help put everything on the line... After she helped to place all the bags in the trolley. All that with a smile!"
• "He didn’t need to give us a fake smile and a wow inducing problem solution to showcase great customer service. All he did was to be gentle, genuine, and attentive while making the briefest conversation with us."
• "Staff friendliness - very good; generally they are helpful."
• "Customer service is great as staff are very happy to help."
• "I have always found the staff helpful. If you ask where something is they will actually take you to it rather than just point out the aisle."

Cons:

• "Even when I have asked to file a complaint, the attendant told me there was no way I could do it over the phone."
• "Rude staff - needs better customer service."
• "Every time I visit I experience unwelcoming behaviour, particularly from men in the self checkout."
• "A guy who was really rude answered me, he told me that they weren't going to pick up the phone, that it was absurd for me to call, that there was no manager."
• "Staff are too lazy. Rather than customer service, they keep chatting with each other."
• "The older Asian Male who works at the customer service counter is a little rude when dealing with other asians."
• "The staff?... they're a hit and miss. Most of them are unhelpful and a bit useless."

Store Layout and Cleanliness

Pros:

• "Love the fact is 24hrs and has plenty of parking spaces. Best time to shop is late after 12am as the store is completely empty and they're also restocking a lot of the items."
• "Express checkout for 1 basket customers."
• "Am loving the click & collect for groceries."
• "The store is well presented and nice and tidy Monday- Friday."
• "Free parking; plenty - excellent."
• "The store is organized much more like an American grocery store so it was easier for me to find the items that I needed."
• "Shelves are always stacked and easy to find as everything is where it’s meant to be."

Cons:

• "Check the expiry dates as they often sell expired food!"
• "There are often multiple items missing and not being replaced regularly enough (basic stuff like bread, making for a frustrating shopping experience)."
• "Understaffed and a complete mess! I shop around 9-11pm, and despite the checkouts queues being very long, they don't open manned tills."
• "Very poor layout, worst shop I have had the misfortune of going to."
• "The shop itself feels quite dirty though including the toilets which had holes in the cubicle walls in the men's."
• "The store is so dirty and messy."
• "Most of the aisles are empty esp the vegetables and fruits section."

Product Availability and Pricing

Pros:

• "Generally have good stock, really like fresh fruits and vegetable section as have really good inventory here."
• "They have a great selection of fruit and veg and everything you need in order to prep up for a dinner party."
• "Just done our weekly shop here and enjoyed our shopping experience. The store was well stocked, only a few gaps, but definitely far better than our usual Asda in Beckton."
• "For the first time since I have arrived in London, I was able to get everything on my grocery list in one place and the prices were significantly better than the other chains."
• "They have everything you need. Food is good quality at an excellent price."
• "The wine selection isn't bad either."
• "Prices are reasonable better than Tesco sainsburys prices."

Cons:

• "Also what is with the price increase for products it’s getting ridiculous please work towards bringing prices back to how to they used to be!"
• "Product prices always displayed wrong."
• "The products from ASDA are alwaaaaays out of stock."
• "Large store, well stocked up. However the parking is misleading and customers are getting fines."
• "There are never enough staffed checkouts open - as I write this I'm in a queue of 7 for the single open checkout with a human operator."
• "The range of available products has gone down DRASTICALLY in 2021."
• "Deals are often advertised and when you go to pay the deal hasn’t been put into the systems and you get charged full price."