Morrisons Reviews Summary

Customer Service

Pros:

• "Very friendly and always doing what they can to help you."
• "The staff are also lovely and ever so helpful."
• "Lovely friendly staff, this place is located on the large big roundabout in Weybridge, next to the job centre."
• "Staff are friendly and willing to help."
• "Probably the friendliest staff you will meet in any supermarket."
• "Friendly and helpful staff, excellent customer service, high quality, low prices."
• "The staff are helpful."

Cons:

• "Went for an interview with them and it was the most unprofessional meeting I've ever had."
• "The toilets were disgusting."
• "One or two of the staff are surprisingly unhelpful."
• "Every time I asked for help or to be served at the deli counter I was either tutted at or spoken to rudely by staff members."
• "I am sick to death with how hostile/miserable/terrible the staff are at checkouts."
• "The self service checkout staff have been consistently poor (for years) when I’ve needed an item approving."
• "The woman serving was so unpleasant and completely rude."

Product Quality

Pros:

• "Nice quality food, bakery, butcher, Fish counter, pizza counter, salad bar inside. Always fresh and beautiful."
• "I find their meat and fish are really good quality and much cheaper than other supermarkets."
• "Very good supermarket with fantastic fresh produce and great variety of products."
• "The best bread around."
• "Fruit and veg are good value and always fresh."
• "The products are reasonable quality and the prices are reasonable too."
• "Big clean store, good selection of chicken."

Cons:

• "Read the labels closely because the price underneath the product is often not for that product."
• "Fruit and veg very disappointing, grapes strawberrys all tomatoes, carrots, potatoes, all 21st to 23 June Including jersey royals."
• "Shop was empty of stock, literally hardly any ready meals or anything."
• "Salad product rotten as its being put on the shelves, fresh produce very poor."
• "I’m sorry to say that the fresh fruit was poor, again. The lovely looking strawberries had soft patches."
• "The meat counter is of extremely poor quality and poor selection."
• "Most of the chilled items like cold meats, Sausage rolls, Snack eggs are either out of date or very close to the use by dates."

Store Experience

Pros:

• "Good superstore with excellent range of products."
• "The store area is very large with every product food wise you will want."
• "The large in-store bakery offers a huge range at fair prices."
• "This is a large branch of the Morrisons chain. It is modern and has a good underground car park."
• "The Morrisons near us are not nearly so wonderful. This one was excellent. It is well laid out. With wide aisles to go up and down."
• "The store is large and well laid out, clean and brightly lit."
• "Large well laid out store with good parking."

Cons:

• "The store was pleasantly full. A good atmosphere."
• "Need to improve security, none existent at certain times, shop lifters heaven!"
• "Upon arrival to do some casual shopping, security was telling me to leave if I wasn't shopping."
• "Management lacks experience. No attention to the customers' queries."
• "Service getting worse, travelator rarely works, less and less cashier people in profit of automatic ones that are very capricious."
• "I forgot how big this store was and the different fresh food counters."
• "Kids running around shoplifting and putting things up their jumpers."

Parking and Accessibility

Pros:

• "It's enormous! Has everything you could possibly need including clothes and a dry cleaners ;)"
• "The prices are reasonable and the parking is great."
• "It has its own parking area."
• "A very large car park greeted my arrival with plenty of parking for cars."
• "Parked easily in Morrison's splendid car park."
• "Free parking is convenient and there are customer toilets and a lovely Café!"
• "Great parking and nice wide aisles."

Cons:

• "Didn't realise until I had drank some of it but unfortunately, they sold me a smoothie that was a couple of months out of date and to top it off a couple of weeks later accidentally overstayed in the car park by a few minutes and got a £60 fine."
• "Later received £100 parking fine for overstay again, due to poor App & slow Restaurant service."
• "Used fast charger & was charged for overstay due to poor App."
• "I have just received a £100 parking fine for overstaying my welcome."
• "There is not long enough parking time for a full shop if you bring little ones, so is very fretful."
• "Good but very busy car park and at peak times can be a nightmare with bad drivers getting in and out like lunatics."
• "Car park is tight at best, particularly the exit."

Café and Restaurant

Pros:

• "The cafe is clean and well maintained."
• "Lovely staff in the cafe."
• "The cafe is reasonably priced for their tasty offerings."
• "Restaurant is to die for, try their fish and chips, or any of their menu."
• "I visited the cafe which is really reasonable and good food."
• "Nice coffee, cakes, good food menu, large seating area with lots of tables placed far apart."
• "But this time service and food were very good. I hope they keep it up."

Cons:

• "No serving staff behind counter, tables not cleared, had to brush seat off before sitting, floor covered in food debris."
• "Meal come out stone cold."
• "Cafe was also a let down, bits missing and some items cold."
• "Poor quality food in the restaurant, poor service, harried staff who are understaffed, and just not a great experience... dont bother eating here."
• "The wine section has a bumper rail on the bottom shelves that make it extremely hard to read the price tags."
• "Still waiting 30 mins later for such a simple order is just ridiculous."
• "The chips tasted stale and as if they had been reheated."