Morrisons Reviews Summary

Customer Service

Pros:

• "Staff are always pleasant and friendly, very helpful."
• "Staff were polite and explained everything as to the rules and regs in place over covid-19 security were good wouldn't let you in without a mask and kindly asked to use hand sanitizer all in All my visit was good."
• "Came into store on Saturday to collect some pre ordered buffet food. Johnathan on customer services saw to me. Very polite, friendly, down to earth and dealt with a number of issues with other customers whilst I waited. An asset to the team."
• "Staff are super helpful and they have always got in whatever we need."
• "The staff were friendly including the security guys who carry out their duties without making me feel intimidated."
• "Staff is always friendly, polite, nice and happy to help."
• "I would like to give 5 stars for the staff who are great."

Cons:

• "Went in store today and had the worst customer experience so far! Store assistant on till didn't make eye contact, no greeting or smile."
• "Never been treated or spoken to by a member of staff ever like i was in this store today."
• "Not going again. Rude staff, especially the man who collect the trollies. Swearing at customers doesn't leave a good impression."
• "Very rude racist customer service shame on Morrisons to choose this kind of manager Kathryn."
• "Petrol station staff are extremely not helpful and rude. Said to customer face that the gift card is not genius to use. Refuse to serve."
• "Shocking attitude of staff especially a lady on one of the counters near the salad bar!"
• "The staff are really thick and we're rubbish in the cafe."

Store Layout & Facilities

Pros:

• "Lovely bright store. Good produce. Clear pricing."
• "Has had really impressive major refit. I'm particularly impressed by the facilities in the disabled toilets."
• "Very good laid out shop a lot of changes have been made and it's looking good."
• "A clearly laid out supermarket, with a bakery section and hot chicken counter, as well as salad counter."
• "Well stocked shelves with easy to navigate isles."
• "The store is always clean and organised."
• "The store always looks clean and presentable. Isles are clearly marked out it's pretty easy to find what you're looking for."

Cons:

• "It has recently been a bit chaotic due to improvements but there have been new toilets installed as well as disabled toilet facilities."
• "Review edited after building works completed, it's still the worst to park at though as most stores have a few priority parking spaces but this one has over 60 disabled, parent, Amazon driver spaces surrounding it so you can't get anywhere near the entrance."
• "Shelves were half empty, and much of the salad, veg (both fresh and frozen), fresh bread, cakes etc were bare."
• "The salad bar is always filthy with food covering it."
• "Hardly any stock (plenty of the 'world foods' but no regular food)."
• "The front doors need to be bigger like other supermarkets."
• "This place has gone down bank, the fruit & veg is shocking as of late."

Food Quality

Pros:

• "I called in to have a look at the new food hall. Very impressed."
• "On entrance there is Morrison street market where you can sit and have different variety of food freshly made."
• "I had a Sunday roast delivered from here yesterday. Arrived early, everything piping hot."
• "The food hall has taken off great selection of eat in and take out food would recommend a visit."
• "Food is great quality and reasonably priced."
• "Always find a few bargains on Market Street especially the butchers, along with excellent selection of wines & spirits."
• "The breakfast was great and the staff excellent."

Cons:

• "Dreadful! Went to the cafe - quite full so a half hour wait for food."
• "Wrap was cold though I confirmed for a hot one while serving."
• "Pie and mash was terrible. Mash wasn’t mashed and pie just left me feeling that sick I left over half and went fetch a water."
• "Fish and chips only had runny oil, I had never had worst fish and chips ever in my life."
• "Decided to have lunch in the cafe. Big mistake. Only one coffee machine working."
• "Vile food in the cafe, food served on side plates, rude management and incompetent staff on the ground in the cafe."
• "Terrible meal in the café. The southern fried chicken didn't come with the coleslaw mentioned in the menu."

Shopping Experience

Pros:

• "Plenty of parking."
• "Friendly pleasant atmosphere makes this a comfortable shopping experience."
• "Really great variety and greeted respectfully with integrity by a mature person."
• "The new market area is great! The staff are helpful and the food is really good."
• "Excellent place to shop great prices and great choice."
• "Good variety Of stuff at a Reasonable price."
• "Good supermarket big choice."

Cons:

• "I nearly passed out today after a panic attack caused by the amount of customers in the shop NOT social distancing."
• "Absolute shambles iv never known such a poorly run place in my life."
• "Checked out at 9pm with a couple of ninja items (upto sell by date) don't knock much off do they? Not as much as Tesco or Asda."
• "Don't buy alcohol and try using self-checkout no one comes waited and waited the red light was on to make staff aware of age-restricted items needed approved 3 staff walked past us not once but twice."
• "Not going again. Rude staff, especially the man who collect the trollies. Swearing at customers doesn't leave a good impression."
• "Cafe bit better but still lots of dishes left on tables."
• "Yesterday I went to this store and I was appalled at the lack of adherence to social distancing."