Sainsbury's Reviews Summary

Store Layout and Stock

Pros:

• "This Sainsbury store is a well-stocked store for daily essentials."
• "It has most of the items that households require and you can always order in store."
• "Nice big clearly laid out supermarket."
• "Store is clean, well stocked and easy to find your way around."
• "Sainsbury's super store is full of goodies. The food is always fresh."
• "Shelves always stocked."
• "Good stock of vegs, fruits, meats."

Cons:

• "Well we went to Sainsburys in Kenton to put our recycle items in the containers there. Unfortunately, the clothing units were full and some other people were trying to put clothes in and couldn't."
• "Never will understand their parking area near the front of the store which is one way but from the wrong way!"
• "Poor fruit & vegetable department loose carrots dehydrated with black ends."
• "Very poor stock supplies of late. Shelves empty and top shelves are ridiculously high for shorter people such as myself."
• "Selling products past 'use by' dates."
• "Medium sized supermarket with sometimes variable amounts of choice. However lately the stock levels seem to be falling with shelves sometimes half empty."
• "Shelves not filled up staff trying to fill up when aisles are full of people trying to get by on a busy Saturday."

Staff and Customer Service

Pros:

• "Used the smart shop for the first time and it was so quick."
• "Staffs are usually friendly except for some random ones who can be a bit rude."
• "Staff are very polite and approachable."
• "Staff helpful and courteous, was in and out really quickly even though I used the staffed checkout instead of the DIY till."
• "Lovely staff- very helpful."
• "The staff at the Kenton store are good one in particular is Ryan Channer, always happy, willing to help and a very polite young man."
• "Staff always helpfully & friendly(most like family over the years."

Cons:

• "Last week I had been to Sainsbury's for shipping and next to self checkouts there was wet floor and no signs to alert customer about the floor and I slipped there I was 35 weeks pregnant."
• "Staff are oblivious to customers and just push past regardless, also too busy gossiping between themselves at the self checkouts to realise that customers need assistance."
• "Floor staff not helpful and they are rude."
• "The cashier at the argos counter was rude, obnoxious and nasty."
• "Staff are pretty rude/lazy."
• "Many of the staff here are not as good as other Sainsbury's. They will push you to other lane or be rude."
• "Terrible customer service from SHARDA!!"

Parking and Accessibility

Pros:

• "Massive car park outside and close to multiple train stations…"
• "My local Sainsbury's with an extremely large carpark - 3hr free parking only."
• "Good parking area with 3 hours leeway time."
• "Car park is very large so there is always space."
• "Car park was simple to access and spaces were in their plentiful."
• "Always manage to find a space in the car park - 3 hours free parking."
• "A good size supermarket with a petrol station."