Vue Cinema Bristol Cribbs Reviews Summary

Ticket Pricing

Pros:

• "Cinema ticket prices are good value for money."
• "The real plus is that the seat prices are dynamic, so you can get a seat for £7 (2023) which is cheap."
• "The most outstanding aspect of the Vue offer is the £4.99 'any film, any day' pricing."
• "Tickets are a fair price though so makes up for it."
• "Since reviewing their pricing it has now become affordable to come to the cinema again!"
• "Ticket prices have also increased recently though they're still better value than the likes of Cineworld at £6.49 for a saver seat online which will get you a good view of the screen."
• "£5 per person! Yes only £5 anyone at anytime for standard seats."

Cons:

• "Cinema ticket prices are good value for money but I do think the food /drinks /snacks are a little on the pricey side."
• "A fairly expensive cinema at over £11 a ticket each."
• "The prices are high. they charge extra to book a ticket in person rather than online."
• "However if you are going to charge £20 for a large popcorn and three Coke's I would like to see better quality."
• "Hugely over priced, you'll be paying around £11 for an adult ticket and then around £5 for a drink."
• "Damn it's expensive to go to the cinema these days! 2 adults and 1 child. Tickets, drinks and snacks for all £69 😨."
• "The prices for tickets and snacks vastly outweigh the benefits of going."

Staff and Service

Pros:

• "Staff are all very helpful and friendly."
• "Staff were really efficient and helpful."
• "All the staff have always been very helpful."
• "Great to be back in the cinema, really helpful staff."
• "The staff have been super attentive and pleasant."
• "Staff tend to be very friendly."
• "Staff were really friendly and polite."

Cons:

• "The staff are awful."
• "Staff were extremely rude, came to us during the film to tell us a complaint had been made about noise."
• "Staff behind counter seem a little unsure about things, it's a little more self serve and less personal."
• "The staff were unfriendly and unsmiling."
• "Staff members constantly walking in and out of the door behind them to grab additional items."
• "Approached the desk where the tickets can be purchased to be rudely told that they're not being manned."
• "Customer service is horrible here."

Cinema Facilities

Pros:

• "Online tickets, straight in to comfy seats only thing was screen 7 seemed a bit dark."
• "Love it every time we go. Even more so with the new layout."
• "Good screen sizes, excellent sound system. Comfortable seats."
• "The screen rooms are a good size and clean."
• "Such a great cinema, the sound is great, the screens are big and there's lots of choice."
• "The 'screens' themselves are just fine, with comfortable seating."
• "I enjoyed my movie, nice seating and space between seats and have lots of shops around the Vue to have fun and eat before and after your movie."

Cons:

• "The remaining seats appear to be the originals from probably 20+ years ago when they first opened."
• "Apparently, in the ladies toilets, hardly any of the cubicles have locks."
• "I have also noticed cinema rooms, hallways and toilets are being neglected on cleaning.. Seems to be a lot of staff just standing around chatting."
• "Tills down only excepting cash, updated the foyer but not the actual screens which matter to paying customers."
• "We shouldn't have bothered giving this cinema a second chance! We previously had issues at this cinema due to not being able to hear the film we were watching due to the explosion noise etc coming from an adjacent screen."
• "Chairs were ripped, my seat didn't even have a head rest!"
• "Using a vue gift card is a total pain."