Vue Cinema Bristol - Longwell Green Reviews Summary

Price & Value

Pros:

• "The 1st thing is that you can't beat the price. Much cheaper than the other cinemas."
• "Cheap tickets, over priced snacks, 1 person serving whilst being watched by three of his oik mates who didn’t want to help."
• "Liked the space of VIP seating, and was less than normal price, at other Bristol cinemas."
• "UPDATE 2022: Still great value - although ticket prices are closer to £6 now."
• "Free parking, cheap tickets, okay seats."
• "Excellent cinema now that prices are at an accessible price. I opted for the VIP seating and it was worth the extra - more comfortable, more space, great arm rests."
• "Best prices in Bristol @ £4.99 a ticket, even at peak time."

Cons:

• "Love the cinema but unfortunately the experience is way overpriced. £3.99 for a packet of maltesers!"
• "Havent been to the pics in ages and was gobsmacked when the chap behind the counter said.. that will be £22 please. For a water, coke 2 popcorn and tickets...absolutely ridiculous."
• "Over priced is an understatement. Cinemas have themselves to blame for the rise in people downloading and streaming films."
• "Only gave 1 star as ripped off to f#c# £8 for 2 cappacino."
• "2 boxes of popcorn, a coke and a tea came to more than 21 quid which is a right rip off."
• "Prices inflated like most cinemas for food, drinks and sweets."
• "Popcorn and treats are quite over priced."

Customer Service

Pros:

• "The cinema is clean and the staff are polite."
• "The manageress even helped me carry my snacks to my seat while I focused on my service dog."
• "The staff at VUE Longwell Green was friendly, professional, and always ready to assist."
• "Lovely staff helpful/ friendly."
• "Very friendly, helpful staff. We'll done all, my kids and I had a lovely visit, thank you."
• "The staff member who served us was very good but the amount of popcorn and rubbish that was on the floor all the way down the walk to the screens was disgraceful."
• "The staff went above and beyond helpful and friendly."

Cons:

• "The whole getting my tickets was a total joke. I have a number of people jush in at the front of the queue and staff served them first."
• "AWFUL CUSTOMER SERVICE WOULD GIVE 0 STARS NEVER GOING BACK!!!"
• "Staff are friendly, although a little slow during busy periods."
• "It was obvious no one knew what was happening but when all the customers came out the staff started to get panicky and became unpleasant."
• "Missed beginning of film due to lack of staff huge queue ... staff walking round could of easily jumped on tills to get queue down but didnt."
• "Stood in queue of 40 people waiting for tickets and refreshments. 3 people serving but plenty of others stood around watching."
• "Worst service and management I’ve ever come across."

Cleanliness & Maintenance

Pros:

• "The cinema is clean and the staff are polite."
• "Good clean foyer, plenty of restrooms, all clean and tidy."
• "Screen was clean."
• "The theater was clean and well-maintained, creating a comfortable and inviting environment."
• "Seating was comfortable, place was clean and staff helpful."
• "The cinema is very clean, tidy, in vestibule, the seating area, the toilets, polite staff."
• "Always clean and presentable."

Cons:

• "The place is looking a bit tired now..."
• "The ladies toilets are a bit hit and miss with cleanliness, toilet roll and whether the flushes work."
• "dirty torn seats, had chocolate all over my chair, had to put a sweater to sit on it, had the lights on during the movie, people had their phones out no one monitoring."
• "Getting a bit run down and showing it's age now."
• "Booked cheap tickets and feel like I should have known what I was getting for the price. Got into the screen and it obviously hadn’t been cleaned from the previous showing (or maybe ever), sticky food on the seats, rubbish everywhere, filthy carpets."
• "This cinema is very dated & tired now. Lots of the facilities are broken including missing toilet doors!"
• "The gents toilets are a disgrace, smelly, broken and 'sticky'."

Facilities & Accessibility

Pros:

• "Liked the space of VIP seating, and was less than normal price, at other Bristol cinemas."
• "VERY comfortable seating, very inexpensive."
• "Went for the autism friendly screening, it was really nice for my daughter and I to actually not sit in the dark and have really loud sound."
• "Screens seen well maintained, sound is good and there are VIP seats."
• "Every time I go here there's been less than 10 people watching a film, so good if you like having loads of space to yourself."
• "Location is a bit hard to get by public transport but ample amount of parking for cars."
• "Free parking too which is a big advantage over central Bristol."

Cons:

• "The small kiosk counter is the only one open."
• "Screens seen well maintained, sound is good and there are VIP seats. However the rest of the complex has plenty of broken bits that look like they haven't been fixed in a while."
• "The facilities aren't clean and the seats in the cinema are incredibly low."
• "The heating wasn’t turned on so I left the screen half way through the film to let them know as the screen was freezing and ruining the experience."
• "The last time we visited the queues for food were huge and the ice cream/sweet counter was only taking cash and not card."
• "This is the filthiest cinema I have ever been in."
• "The rest of the building is beginning to get a bit run down."