"Nice modern cinema with most screens updated to Sony 4k and sound to Dolby Atmos."
"Recliner leatherette chairs were comfortable and plenty of arm and leg room."
"Cinema is very clean and up to date. Toilets kept very clean."
"The staff members are extremely polite and welcoming I really enjoyed my visit here and definitely will be returning."
"Plenty of food and drink to be had and the VIP seats were really comfortable, well worth a visit."
"Amazing facilities!! Great film variety and selections!"
"Visited here last weekend to watch fantastic beasts. The cinema was lovely and clean and well managed by the staff who were working there."
Cons:
"The location on the edge of town isn't the most accessible."
"Vue is very pricey if you wanna watch a movie with standard seat for two on Saturday night is cost you almost 40 pounds."
"Expensive uncomfortable and unclean. A ridiculous 25 minutes of adverts before film starts."
"All the staff were too busy selling drinks and food to serve tickets."
"The sound in the screen was slightly too loud causing some kind of distortion in the speakers."
"The staff seem more concerned with socialising instead of serving customers."
"The only real complaint was that we were made to wait for the auditorium to be cleaned before we could go in."
Facilities and Cleanliness
Pros:
"Cinema and toilets very clean."
"The cinema auditorium is amazing, along with the very comfortable seats."
"The toilets were modern, fresh and very clean too."
"Always clean and tidy."
"The whole place is clean and orderly and there are a tonne of stuff put in place for covid."
"Love the Premier seats - so comfy."
"We all had a good view of the screen."
Cons:
"Found that the toilets stink like they have not been cleaned."
"The worst smell of urine as soon as you enter the toilet zone so strong."
"Sticky, dirty seats and a strange smell."
"Paid for VIP seats, they didn't stay reclined!"
"Watched Jumanji. Experience spoilt by only having seats directly below the screen."
"Very disappointed about this false advertising."
"The chairs are tatty, the place needs lifting up."
Pricing and Value
Pros:
"Recommend attending on a supersaver day when tickets are greatly reduced."
"They're essentially charging as much it would cost me to go see a movie in central London."
"Loved the cheap tickets."
"Ticket prices seem reduced for a while which is good considering inflation with everything else."
"Seats are quite comfortable and upgrade options are available with a supplement charge."
"Great cinema! Bit of advice though... Firstly it's cheaper to book online than it is to pay at the venue."
"It was very easy to book and get the tickets online."
Cons:
"The recurring issue which reduces our enjoyment is the exorbitant pricing of the soft drinks, popcorn etc."
"The pick'n'mix on the other hand was ridiculously expensive!"
"Very expensive! I think ticket prices and refreshments and snack prices need to come down."
"Bought 2 hotdogs and 2 drinks which cost £21... they were absolutely delicious 😋."
"Prices are extremely ridiculous making it hard to afford to go here and the food is so overpriced."
"Regular coke and one scoop of ice cream cost £8.77."
"Massively over-priced. What a joke."
Staff and Service
Pros:
"The staff appeared to be friendly and engaging."
"Becky was very courteous to us on our arrival, a very friendly personality and helpful with our questions."
"Really good. Staff were lovely and the overall viewing experience was really good."
"The staff were all great and masked up too."
"Great service at the snack & drinks counter, friendly staff."
"Staff are friendly on tills."
"The staff are also very friendly."
Cons:
"The lack of communication between staff made it feel like they just wanted to close early."
"Manager on shift refused to change my drink that was not satisfactory."
"The nachos aren't great and staff not very helpful, they don't get your orders right."
"Staff fairly rude selling the biggest possible pack size of popcorn and drink without asking."
"Last night we arrived for a 7pm film... they could only shovel popcorn. Too busy having a right laugh with each other than actually doing the job sadly."
"Ticket collection machines have been broken for ages, just one working machine left."
"I ordered tickets online... I made the decision to cancel the tickets... No cancellation was shown on my tickets, no email confirmation and no refund was given into my account."