Address: 41 Port St, Evesham, WR11 3LD, United Kingdom
Phone: +441386421007
Rating: 4.6
based on 212 reviews.
Customer Service
Pros:
"Absolutely amazing customer service going above and beyond, thank you!"
"Fantastic 20s cinema with lots of charm and lovely staff who care."
"Helpful and polite staff and a really enjoyable experience that they clearly work hard to provide."
"Excellent staff."
"Excellent service with very friendly staff."
"Very relaxed friendly atmosphere and a good group of staff."
"The staff were friendly and helpful and film presentation looked and sounded good."
Cons:
"Tried to cancel 4 seats today 2 November, for a showing on DECEMBER 14th. I was told that the policy was no refunds, so give them to someone else. Poor show Regal Cinema."
"The staff are truly unprofessional and should not have such jobs if they are that biased and unprofessional."
"I was given no apology by the guy on the desk who seemed to see the entire issue as a nuisance to him."
"Hello, I'm deeply disappointed with the staff this place, it just disgusts me personally."
"The staff shouldn't of been biased, and respect for both of the sides, in an argument scenario."
"I've heard a number of young people who have been employed there say how rude the management were to them."
"Unhelpful and incompetent people on the phones - system kept 'crashing'."
Food and Beverages
Pros:
"The food is also amazing! We had pizzas & nachos, and such great quality food and for a reasonable price!"
"Nachos and pizza were good."
"Good fish and chips."
"A wide range of food and beverages."
"Food was excellent film was brilliant (Elvis)."
"We decided to try the meat and cheese sharing platter and a very nice bottle of red. The platter was excellent quality."
"Food, we had pizza and it was excellent."
Cons:
"The food pricing isn't so good, it was £4 for a tiny pot of curly fries."
"Food was overpriced and of poor quality."
"Everything is still incredibly expensive!"
"Food and drink cost too much."
"The drinks are overpriced and the price of food is a joke, so I would never eat there."
"VERY expensive (£5:05 for a bottle of London Pride!)"
"Vastly overpriced drinks, two glasses of red for 17 quid."
Cinema Experience
Pros:
"The Regal is an excellent independent cinema."
"Thank you Regal for always getting the right balance with the films you show."
"The inside of the cinema is lovely, very Art Deco."
"All seats are really well spaced out, usually tables downstairs (except for special live events), comfortable seats in pairs with small tables upstairs."
"Wonder art deco cinema. Seats very comfortable with extra leg room and side tables if you're eating."
"Good venue, lots of bar outlets to reduce queues; clean, functioning toilets; good view of stage."
"The most amazing cinema - art deco and Grade 2 listed!"
Cons:
"Very poor sound, because it was so loud I couldn't understand what was being said at times."
"It was oppressively hot in there, everyone looked uncomfortable."
"Intrusive searching of bags and confiscation of snacks so that you pay through the nose for their products."
"The only negative was that we went on a hot evening and found it very warm inside."
"A lot of the latest films aren't available."
"The only criticism is that the seating downstairs in the stalls is far too cramped."
"The worst thing was the sound quality and the screen size."
Seating and Comfort
Pros:
"The seats are large, comfortable and set apart from other people."
"The seats were comfy with loads of leg room."
"Beautiful place with comfy seats."
"Seats were comfy, although I'd probably take a footstool next time to put my feet up."
"Seats SO comfy. You even get a blanket!!"
"Comfortable, moveable, high backed chairs around circular tables."
"Single swivel comfy armchairs with plenty of room."
Cons:
"The seating area is really comfortable."
"Seating is private if you’re on the sofas, as well as comfy."
"The sofas were comfy and there is the option to order food and drink."
"Upstairs half the chairs are twin seat love couches."
"Both balcony seating and tables are comfy and pleasant."
"Nice comfy chairs with a cushion."
"The seats were super comfy with extra cushions."
Pricing and Fees
Pros:
"Such great quality food and for a reasonable price!"
"Ticket prices were also extremely reasonable."
"Well worth the money for keeping an independent cinema alive."
Cons:
"Firstly, there is the extraordinary introduction of a 'venue and booking fee' PER TICKET."
"The price just compared prices 2 adults 2 children to watch a film 7.30 Saturday including booking fee £51."
"Love this Cinema, and have been so much in the past, but so overpriced these days!"
"The prices are insanely high."
"The £3.25 per ticket booking fee seems a bit steep."
"The Regal is a beautiful cinema offering an amazing cinema experience but when booking tickets today I was shocked and disappointed to see the extortionate booking fee (£3 per ticket)."
"To see a children's movie... and still be charged expensive tickets AND a £6 venue fee is just not on."
Staff and Service
Pros:
"Staff are very flexible and while you relax in your chair you can order snacks and drinks if required to be delivered to your seats worth a visit."
"They serve a good selection of hot foods and drinks which are brought directly to your table."
"Staff very friendly, seats SO comfy."
"The staff were very professional and polite, which made our evening."
"The staff are always enthusiastic, friendly and helpful."
"Lovely friendly, helpful staff especially Antonia, as ever."
"Staff are very nice and welcoming."
Cons:
"Shame to see the staff worked to the bone when they had so many guests."
"The staff came to my seat without prompting, and told me I had enough loyalty points for a bottle of wine."
"The drinks prices are outrageous."
"First impressions were very hostile with a man in paint covered clothes guarding the entrance not making it clear what was to be done."
"The friendliest staff ever, with such a personal touch."