"Staff were alert and available to help food and sweets prices were on the very high side."
"Always friendly staff who will go out of their way to help you."
"Really great experience got served by Joseph help us so much, he was willing to go the extra mile with our order."
"The staff were incredibly kind and helpful and it more than made up for my previous experience."
"Brilliant staff - extremely cooperative in unusual circumstances."
"Staff are always helpful and work very hard."
"Really friendly staff, great snack (prices are what they are)."
Cons:
"Never enough on tills always long queues for food and drink so either miss start of movie or have to leave the snacks etc poor management really lets the place down."
"Very slow service when buying food."
"The people working there are the slowest I've ever seen (hence the large queue) it took nearly 10 minutes to get to the front."
"Never before have I ever had such poor customer service, especially from a customer facing member of staff."
"Staff here are appalling, always big queues for over priced snacks."
"But last night was absolutely irritating and the staff were mostly obnoxious and rude."
"The service was terrible and I found that the lady at the counter was horrible."
Seating & Comfort
Pros:
"Very clean and tidy. Friendly staff. Comfy seating excellent sound and picture."
"Seats felt very low at first but were comfortable for the two hour screening."
"Nice comfy seats."
"Love the seating-very comfy & very generous leg space."
"Plenty roomy seating and reasonably comfortable."
Cons:
"Nice looking place but I found the seats very uncomfortable and the usual cinema issue of really expensive popcorn!"
"The pitch of seats is terrible so kids or anyone under 5 ft two can't see over the seat in front."
"Seats are aged, uncomfortable."
"Seats are pretty uncomfortable. I think they've seen better days and feel like the foam is falling apart."
"Literally the worst cinema I’ve been to. Seats have no cushioning left since they were presumably installed in the late 17th century."
"So many now need replacing and they are like sitting on a park bench for the film."
"Even the best film is hard to truly get into with your bum numb and the bottom of your spine aching from the padding being so worn on the seat."
Facilities & Cleanliness
Pros:
"Very nice, not more or less special than any other, however has modern facilities such as a comfortable waiting area, clean toilets, ticket collection only machines (don't have to go to main tills and a large selection of sweets and snacks at usual cinema pricing."
"Standard expensive cinema prices, very clean though. Surprisingly large screen and comfortable seating."
"Cineworld still taking safe and sensible precautions to provide a worry-free environment."
"Friendly greeting, welcoming entrance area and clean cinema auditorium."
"Staff are friendly, rooms & toilets are clean."
"Clean, nice legroom, good sound."
"A very nice cinema with excellent services, very clean."
Cons:
"The floors in the screens are often sticky and littered with popcorn."
"The cinema was being cleaned as I arrived, the toilets were busy at the end, and could also do with checking more often and tidying up a bit in there."
"Lovely cinema and entrance, lots of parking, loos were filthy though."
"Had 2 seats at the back and one was covered in chocolate which had melted into the seat and the one next to it was covered in popcorn, as were parts of the floor towards the back."
"The only downside was the ladies' toilet. I never even entered. Once the main door was open, the smell was awful."
"Most dreadful disgusting sewage leak prob some months ago."
"The foyer was clean and nicely presented, with a pink balloon arch for a new movie that's out."
Value & Pricing
Pros:
"£17 for pick and mix, bottle of water and smallest popcorn."
"Fair pricing, good quality visuals, right volume (not overly loud like many cinemas do!), welcoming staff."
"Take advantage of the M4J (movies for juniors) offer £2.50 tickets for adults & children to see Encanto."
"Tickets for the screening were £11 online with our code!"
"Get an unlimited card if you love the cinema."
Cons:
"Food and drinks are expensive but all cinemas are famous for over priced snacks."
"As with most Cinemas the popcorn, fizzy drinks and sweets cost a ridiculous amount of money."
"The worst thing is the prices are ridiculous! £7.70 for a child ticket and she's only 2 years old."
"Cost me over £15 for some bottled water and malteasers!"
"I don't understand how you can charge £10.40 a ticket!"
"4DX also carries quite a premium. I’d suggest you average £20.00 per person if you’re taking the family."
"But last night was absolutely irritating and the staff were mostly obnoxious and rude."
Experience & Entertainment
Pros:
"Absolutely love this cinema - the film selection is fantastic."
"Screens are large with good sound and quality, auditorium size varies along with temperature."
"Amazing 4DX screen... never laughed so much before when the chairs jiggle about and the effects it portrays."
"4DX plus 3D best experience in a movie theatre/cinema."
"It's so immersive. The seat move, the water sprays you, the smoke and the flash's, the air blowing out of the seats......it's brilliant well worth the money."
"The 4DX experience was brilliant, we do recommend."
"Very good cinema, large screens, great sound, plenty of legroom."
Cons:
"I've been here twice in recent weeks and each time the sound has been such poor quality and so loud, I've not heard the dialogue properly and left with a headache."
"Always enjoy Shaw Ridge, however, downside this time was temperature dropped and it was freezing."
"Had gone for a 3d movie but there was some technical problems and we could not watch the 3d effects."
"Screen isn't up to modern standards sound is tinny and struggles to cope with even the adverts."
"Cine world is about 20 years behind it's competition despite being almost the most expensive."
"The theater was noticeably cold with no notice of issues with the heating, so may be the 'norm' for them."