Address: Unit 2B, Nene Valley Retail Park, Towcester Rd, Northampton NN1 1ET, United Kingdom
Phone: +441917313300
Rating: 3.7
based on 76 reviews.
Customer Service
Pros:
"A lovely young Gentleman by the name of Adam help us - he was really brilliant - so helpful without being pushy and was very knowledgeable in answering all our questions."
"Andrew at scs has been great we had a bit of a issue with our bed chairs that we wanted but he sorted it."
"From start to finish the sales man Lewis made me feel at ease, he showed me all the benefits of the sofa I brought."
"Helpful friendly staff and a big choice of top quality sofas and furniture."
"Excellent service from Adam - bought a corner suite and he gave great advice and was very knowledgeable."
"Very happy with our new super soft carpet! Terry (in the showroom) was great and very knowledgeable."
"Adam at Northampton was an absolute delight and a cut above your archetypal salesman."
Cons:
"I was bellowed at and told to leave the shop."
"I was talking to the store manager. As a manager he couldn't fix my actually problem and then I said that if you can't fix my problem. So we are going to the shop and then he said that he will ask us to leave."
"Shocking service !!"
"They changed 3 times our carpet delivery & fitting date, with only 1 working day notice at all 3 times."
"Salesmen are pushy and quick and only interested in their commission."
"I’ve now been trying to get hold of SCS since Saturday and no one has called me or made contact from the shop."
"Still waiting for communication with the head office.... possibly will never come!"
Product Quality
Pros:
"Lewis is a credit to this company."
"The two guys were very polite and installed my new sofa just how I liked."
"Found an excellent bargain on a sisl Italian leather with a power recliner."
"Over 20 years ago, when we 1st move to Northampton, we bought our 1st sofa from SCS & it's lasted us some really good years."
"The store was immaculately clean - we were asked to gel up when we entered and we already had our masks on as did the staff - it really felt like a really very safe environment."
"Thanks Gary, great job, looks good."
"We popped into ScS to just see what was available and came out very happy with our choice of new sofa."
Cons:
"Not as cheap as it first appeared - dissappointed!!"
"After purchasing a £3k sofa and spending £3.8k with ScS on carpets, I really wouldn’t recommend anyone going anywhere near the place!"
"Awful! I felt like I was looking for waiting for God chairs, really old folk furniture, and high prices, too."
"Never will I enter this shop again."
"Would give 0 stars, we bought a sofa from Scs northampton, within weeks the springs started popping through the material."
"Took nearly £3000 from us with a smile on their face and now there's problems with the sofa that's less than a year old and has stopped working they don't want to do anything meaningful about it."
"After an inspection we noticed that he had damaged wall Damaged sideboards and a carpet that doesn’t fit."
Delivery & Fitting
Pros:
"We are expecting our new sofa this month, so I hope to update shortly that delivery was also as smooth."
"The Manager spent over an hour with us, discussing our requirements and even moving the show room around to give us an idea of space."
"We were so pleased with the customer care from all of the staff involved with our purchases."
"Amazing service we can't wait for our new sofas to arrive 😀😀😀😀 We also went back and ordered carpets service was amazing from start to finish could not be happier."
"So far I have had a great experience, Terry helped me and my partner choose a sofa that will be delivered in a few months."
"We found the Living Brixham Snuggle Chair Bed, £300 cheaper than buying online."
"We visited SCS at St James Retail Park on 29/12/2019. Staff were friendly and very helpful, especially Kerry Evans who advised us and helped us buy our new furniture."
Cons:
"Then I was told it was 99 delivery charge and she did not even know my address!"
"Complained on the phone, was promised the carpet would be fitted at 8am the next morning... no carpet fitters."
"Material arrived after 30 minutes notice, I work in London, and was off that day, so take it today or wait another 2 / 3 weeks."
"9.30 they turned up with only half our carpets!"
"What an absolute shambles of a business. Ordered multiple carpets but could only fit 1 room had to wait for the remainder to be fitted another day."
"After 8 months living with an awfully fitted apparently faulty carpet I had my replacement carpets fitted yesterday, carpets have not been stretched, has left ripples and bubbles throughout the whole house."
"Absolutely shocking. Due to fit carpet at 8 am this morning. Phoned them at 9 and still on hold at 10:50am."
Customer Care & Aftercare
Pros:
"Really lovely non pushy staff. They listen to what you want and help."
"Very helpful staff, Nathan was brilliant; knowledgeable, spent plenty of time with us but was not in the slightest bit pushy!"
"Brilliant salesman very knowledgeable and talked me into a more expensive suit of which I'm glad he did, better for me all round."
"Great showroom, and friendly, helpful staff, who listen to you and what your needs are."
"The representative in store was very helpful in helping us and as we couldn’t quite make up our minds carpet samples were offered to take home."
"Very pleased with the service from the Northampton store and the salesman Paul who was very knowledgeable and helpful throughout our purchase."
"Salesperson was friendly, knowledgeable and listened to what I actually wanted, my budget etc."
Cons:
"Farrah followed us around and despite telling her several times we were just looking she continued to follow us."
"Dreadful aftercare my material is coming off I paid for extra care covered for cat scratches etc for ten years cover."
"I felt it was all a smoke and mirrors trick."
"Took nearly £3000 from us with a smile on their face and now there's problems with the sofa that's less than a year old and has stopped working they don't want to do anything meaningful about it."
"Very let down and don't recommend this place to anyone, stay away."
"Having spent the past 9 weeks being told by the aftercare team to call the store, the store telling me to call head office and head office telling me to call the store I’ve had enough."
"Unanswered emails, no phone calls... they take your money and then that’s it! No more service..."