Planters Garden Centre Reviews Summary

Staff and Service

Pros:

• "The staff are most pleasant there and take the time to talk to you even when you can see they are busy!"
• "When we spoke to the staff, they were unfailingly polite and helpful."
• "The staff were lovely, friendly, really attentive and helpful."
• "Staff knowledgeable and friendly."
• "Staff are really helpful and polite."
• "The staff are always warm and welcoming."
• "The staff are very friendly and helpful."

Cons:

• "The staff really do not look after the fish in the aquarium section."
• "The staff were so interested in any sort of customer service, a special day ruined by the poor service at Planters."
• "Restaurant food terrible, before you start giving lies to the customers please be careful as the customer may have had 30 years experience running kitchens."
• "The friendliness of the staff is hit and miss sometimes they are lovely and sometimes very ignorant."
• "At the till for the cafe and checkout, I was not acknowledged nor did I receive a please or thank you."
• "The FOH lead was quite abrupt and rude - even when replacing the mug with lipstick around the rim."
• "A special day ruined by the poor service at Planters, I will not return and I urge you to consider not going here at all."

Restaurant and Food

Pros:

• "The food at the restaurant is always nice with quite large portions."
• "Enjoyed the hot pudding of the day bread and butter pudding with custard in the coffee shop part of the restaurant."
• "The food was spot on - delicious and dainty - and plentiful!"
• "Great food in the restaurant & today's special of Pork Bap, Stuffing, Apple Sauce & Gravy with a portion of fresh hot chips was just lovely for £8.99."
• "The restaurant is very good and have a nice selection of gluten free on offer."
• "The restaurant food was great the wait was longer than expected however this was due to the high footfall."
• "The restaurant is top class and the fresh pizzas and cakes are divine!"

Cons:

• "It has a nice selection of food, but it seemed the prices had gone up since our last visit, which was disappointing."
• "Restaurant food was very average had to remind staff about a teacake which was obviously forgotten."
• "Saturday lunch time and there was over an hour wait for food that should take less than 10 mins to prep."
• "Food is extremely expensive here, I ordered 2 coffees, 2 cakes and 2 kids pack sandwiches bags and it came to £26.24."
• "Very disappointed with service and quality of food in coffee bar."
• "Will not return for a breakfast. Sausages and bacon rock hard and over cooked, it was cold."
• "Called for lunch today and was very disappointed, just wanted coffee and sandwiches... after waiting almost an hour we enquired was our lunch coming soon to be told you was told that the waiting time was 55 minutes, but we were never told that otherwise we would not have ordered."

Facilities and Activities

Pros:

• "One of the best Christmas displays we've seen in recent years, lots of ornamentals and lighting for sale."
• "Best of all they had available garden furniture when everywhere else was sold out (April 2021), and surprisingly modestly prices."
• "Lots for children to look at inc pets corner, a park and sky trail."
• "Lovely garden centre with lots of choice at fairly reasonable prices."
• "Great garden centre outside plants and accessories well laid out and under cover good quality plants."
• "Large garden centre with a wide variety of products."
• "Wonderful garden centre with lots of varied stock to complete your garden."

Cons:

• "Give this place a miss if you have dogs and go of a weekend, they won't let you in."
• "AVOID BUYING FISH HERE!!!!!"
• "Was it worth the money? No I wouldn't say so, and certainly not worth the risk of catching Covid with their lack of care either."
• "They loose 1 star as everything is very expensive."
• "They have some nice quirky items but a lot of their items are over priced."
• "The garden centre is dog-friendly, but the adventure golf is not."
• "The floor in the disabled toilet was wet."

Accessibility and Inclusivity

Pros:

• "Good access for wheelchairs, all on the flat with a decent number of blue badge parking spaces."
• "Dogs are allowed in during the week- there’s even a doggy area in the restaurant."
• "Really great social distancing regulations in place especially in the cafe."
• "Lovely set out garden centre, easy access for the disabled customer."
• "Parking was not an issue and they appeared to have plenty of spaces."
• "Plenty of car parking, which is wheelchair friendly, as is the whole of the store."
• "Visiting with a demanding relative in a wheelchair is not always the easiest but the disabled carparking spaces have now increased in numbers."