William Wheat & Son Reviews Summary

Plant Selection and Quality

Pros:

• "Plants galore at reasonable prices."
• "Great garden centre, very well stocked."
• "A huge variety of plants and shrubs."
• "All the plants are healthy and displayed sympathetically allowing the customer to browse at their leisure."
• "Great selection of plants, knowledgeable, experienced staff."
• "The plants are always top quality and the staff knowledgeable and helpful."
• "Fabulous array of shrubs all of which look extremely healthy."
• "Good range and friendly service."

Cons:

• "some of the plants had seen better days. That might be due to the festive season."
• "limited plug plants and brand of seeds I thought."
• "Its ok, I used to rate this garden centre but having visited today a lot of the centre is empty of plants... bare."

Cafe and Food Quality

Pros:

• "Chips are to die for."
• "Cafe has lots of tasty options (including some low fat choices)."
• "Had a lovely afternoon tea in there cafe. Lovely helpful staff, food and service excellent."
• "Great tearoom that does tasty food and really lovely afternoon teas."
• "Food was exceptionally hot a big plus for me & the chips were scrumptious."
• "The restaurant in my opinion as made a big difference the food smells amazing."
• "Lovely garden centre with a very pleasant cafe serving very nice food, including main meals."
• "We had an excellent lunch. Piping hot food and didn't have to wait."

Cons:

• "Lunch menu is limited but the cakes are good."
• "Yesterday we ordered cheese and onion Quiche again, what we were eventually served didn't in any way resemble a quiche."
• "Went here for breakfast and was a little disappointed by the quality."
• "The bacon and mushrooms seemed over cooked as if it had been kept warm for a long time."
• "Lovely situation, but the food is only average, whereas the prices are not."
• "Priced at £3.25 I'd be expecting a decent sized portion, but we barely got 3 mouthfuls, opened the cup and discovered it was half empty."
• "Thought lunch very poor not much on it for £6.95 all it was a sandwich with a very small potion of salad and had to wait 40 minutes just for a sandwich."
• "Had a bacon and egg sandwich which came with a single baked bean on plate. This was off putting. The bacon was also very tough."

Staff and Service

Pros:

• "Every single member of staff is so polite, friendly and helpful; nothing is too much trouble for them!"
• "The kindest, most helpful staff at this garden centre/restaurant."
• "Great stock of plants great quality these people really know what they are doing super knowledgeable staff plus the owner is very keen to help."
• "Staff are always very helpful as well as knowledgeable."
• "The staff are so lovely, I was asked several times if I needed help."
• "Incredibly friendly and helpful staff both in the garden centre and the cafe."
• "You can always rely on them for good quality and prices."
• "Very professional, very friendly and helpful, needed some advice, Sue was really knowledgeable and nothing was too much trouble."

Cons:

• "No complaints about the food or service in the cafe but one member of staff serving on the till in the garden centre is so intent on getting the process of taking money for goods purchased over as quickly as possible."
• "We waited half an hour for two extremely small overpriced Flat Whites. When challenged we were told they had a rush."
• "Plagued by wasps which caused us to move to the benches."
• "Very slow and erratic service and we were not the only ones. Tea cake served 10 minutes before coffee!!!"
• "The customer service excellent. I can highly recommend WilliamWheT & Son."
• "Disgusting service in cafe.Booked.for afternoon tea,arrived for tea at 2pm,at 2-45 we asked where our afternoon tea.was after seeing them. serve other people who.had arrived for their 2-30 booking.They.had forgotten us."
• "It was all a bit too expensive."
• "The items for sale are very good and it cost me when the wife got funding lovely plants one problem was you can't get a HOT cup of tee or coffee we sent ours back for a second time but no difference."