Address: London Rd, Sevenoaks, TN14 7AD, United Kingdom
Phone: +441959534212
Rating: 4.4
based on 529 reviews.
Customer Service
Pros:
"Staff at till where lovely and friendly on the way out."
"The staff ( two young lady owners) very kind, polite, friendly, pleasant, and were only to glad to serve their fine selection of seafood delights."
"The staff I found very kind, 'service with a smile', obliging and polite."
"Visited today with my mum, and would like to thank the lovely service given by Adam in the restaurant, at the food ordering till."
"Staff were very lovely all around."
"The staff there are amazing as well."
"On top of that all the staff where friendly and fun natured."
Cons:
"Food was cold and not that nice and lady at till just miserable and most staff look unhappy in the restaurant."
"Thanks Polhill for providing such bad customer service when I wanted to buy a Traeger Smoker on Saturday 24th the gent with the cap gave such a really poor experience."
"Shopping is great, but service at the cafe near the front was awful."
"Just left the butchers and I was amazed how rude and undiplomatic, not only the person who was serving me but also the manager, which in the end he just pretend to be a manager."
"Very rude staff. That Cloe in little farm shop on a left side, is so rude, angry an educated young woman."
"The service at the till was disgusting, the cashier was so rude..."
"Customer service not good on the meat counter. We were completely ignored so decided not to buy anything."
Facilities & Layout
Pros:
"A fantastic day out on a Sunday, with everything from all things for gardening to pets and pet food."
"Wide selection of plants and everything related to the garden."
"A lovely garden centre with good selection of plants, aquatic, garden statues and Christmas decorations."
"Can get very busy but have a good range all year round that changes with the seasons."
"Large garden centre with a wide selection of items including gifting, aquatic, clothing, homeware, butchers, farmers style grocery shop and of course plants."
"Well stocked everything you could want for the garden plants are all well looked after and look healthy."
"A great garden centre with lots of added shops and businesses - clothing to farm shop to butchers."
Cons:
"A maze of aisles with 'tat' and pointless/obscure homewares, toys, fireplaces etc."
"But the carpark is a joke. People seem to park in the middle of nowhere."
"The car park was quite flooded in place, finding it difficult to walk around."
"It's big but as a garden centre it doesn't actually offer a great variety of plants or garden accessories and better options are available nearby."
"3 high chairs for the entire place and the slowest hot chocolate maker ever."
"The only garden centre around that doesn’t allow dogs!"
"So irritating, some of the staff in the fruit and veg tills when you ask for a plastic bag, they get one, open it and always put the shopping next to it expecting the customer to put it in."
Value & Pricing
Pros:
"Great stock of many things that you don't see elsewhere."
"It's a place to go and pleasantly spend a few hours or so."
"Good quality garden plants. Interesting house ornaments. Good foods."
"Also, I find with observation this place convenient to cater for the disabled and wheelchair bound with good specified marked car parking slots close to the centre entrance."
"Always a good place to visit, bought some herb plants and a planter which I think are good value."
"Food was very nice and a decent portion, fair price for the food, drinks are a touch expensive at a bottle of water being £1.80."
"Lovely baguettes not expensive, butchery and fruit and veg looked very good and well displayed."
Cons:
"There are better garden centres and better value garden centres - I won't return any time soon."
"I would not go again for lunch, as food was over priced, service was poor for a busy time, lacking in staff, the food was lacking in imagination,and flavors."
"Only snag ... restaurant prices a bit steep."
"Prices however are quite expensive and most things can be bought cheaper elsewhere."
"Brilliant at Christmas; although a touch expensive."
"Somethings can be expensive just be aware of what you buy."
"Quite expensive at £2 each attraction if you have a large family."
Food & Restaurant Experience
Pros:
"What a fantastic Christmas display, a must visit, the kids will love it, and don’t forget the parents and adults!"
"Food is great in the restaurant and the market shop at the entrance is lovely, well worth a visit."
"Great place for gardening, fresh fruit, vegetables, meat, fish, pet stuff rounded off with a cuppa tea."
"Polhill has everything restaurant, cafe, very good food area with organic goods, well stocked aquarium store, luxury goods, shoes, clothes butchers, books, DVD's, playground and of course plants."
"The food I thoroughly enjoyed in the restaurant, the 'Egg and Cresswell' Sandwich, Lotus Chocolate drink, Carrot cake was 'ALL YUMMY DELICIOUS!'"
"Had an Amazing lunch, the staff made you feel safe with a brilliant set up for ordering and detail to cleaning."
"Lunch was delicious."
Cons:
"The food in the restaurant was awful, we chose sandwiches which we all left as the cheese tasted like soap and the chicken mayo had no taste at all."
"Very busy, chaotic (it felt like a random maze, the layout was poor) the queue for food was very long."
"Waited a long time for food and drink."
"However the range of food is very very small and the organisation is dreadful."
"The so called restaurant which serves shop bought scones and cakes had Victoria sponge cake £3.25 a slice all I can say this was definitely not a slice."
"Awful cafe. Food was warm and watery."
"Although the garden center part does not carry a huge variety of stock what is held is of great quality."