Trentham Garden Centre Reviews Summary

Product Variety and Quality

Pros:

• "Now this is what you call a garden centre! Amazing products from household items and candles to wonderful bespoke made garden rooms."
• "Comprehensive array of goods to choose from. Everything for the garden plus many other products too numerous to mention."
• "Its by far the best garden centre, coffee shop, restaurant I've been in."
• "Love this place. So much to see and great shops. Love the garden centre as it had so much choice."
• "Gorgeous garden centre with a vast variety of items/products from cacti to bath bombs... clothing to gift ideas and cards and bespoke artwork."
• "One of the largest garden centres we have ever been to, they have a wide variety of products indoors and a large well stocked area outdoors with a wide variety of nice healthy plants, garden ornaments and sheds."
• "Such a lovely garden centre, so many things to see and buy."

Cons:

• "Only problem is because of layout of centre you more or less have to walk all around store to get to gardening section."
• "The only thing that lets this place down I would say is the food."
• "Also having to trek through the whole store to get to the garden centre is ridiculous and a complete nightmare."
• "Some last minute pre Christmas shopping. Very busy and lots of items now half price (especially Christmas decorations). Plants looked rather sad."
• "I did feel that the garden side is shrinking, and gifts etc are taking over."
• "You go in and have to follow a carefully planned circuit of shelves and tables adorned with expensive household stuff that you don't need."
• "Everything we looked at had doubled in price. The prices were just out of reach for the normal every day customer."

Customer Service

Pros:

• "Shout out to the serving staff as they were dealing well with the grumpy ott ‘senior’ guests."
• "I visited the garden centre today had help from lovely professional staff and the young lady on checkout went out of her way to help and got me a trolley excellent service bought this today and now all set up 👍."
• "I am so impressed with the delivery service I received from Mark and Steve."
• "The clients had an absolute fantastic time with easy wheel chair friendly shops and in the Italian garden tea room staff where so friendly, accommodating and helpful."
• "All the staff are polite and very helpful and the centre is very clean."
• "Friendly staff especially the man outside who helped us with information about the arbours."
• "Staff very attentive and friendly."

Cons:

• "Customer services need to be better informed of what they tell customers as we had a completely wasted journey."
• "The staff on the checkouts are miserable and clearly are not happy to work there! They all need training on customer care because a smile and a greeting goes a long way."
• "Went to the reception and asked a question... was made to feel I had interrupted a conversations between the two ladies."
• "At least 3 members of staff walked passed us and didn’t acknowledge us."
• "On three occasions, I asked staff for prices on items I wanted to buy. Eventually, I got a very pleasant lady trying to help me whose department manager said 'Its not our department.'"
• "Miserable and extremely rude I’ve never seen staffing so dismal."
• "The staff were neither friendly or helpful."

Food and Restaurant Experience

Pros:

• "I like the restaurant here too. Good hearty food."
• "Outstanding service to all the waiters and waitresses in the restaurant this lunchtime."
• "I had lunch in the Italian with a group of friends and it was excellent."
• "The cafe is really good too! Complete win!"
• "Food was delicious and well worth paying a little bit more for. We are full and happy."
• "Enjoyed a lovely meal in the restaurant. Service 5star, food 5star, surroundings 5star."
• "Frequently used the cafe and the Italian which I find the food to be a good quality."

Cons:

• "The food was not very hot, the pots of tea the same, no vinegar sauces, drinks asked for not available."
• "The food was unhygienic and NOT FRESH AT ALL!!!"
• "Food is getting rather pricey now."
• "Had some food at the cafe in the main building and it was awful even though we only paninis however service was quick which could have been the reason why they weren't cooked throughout properly."
• "The cakes are also too expensive. A slice of cake for £3.49 means that if you get 12 slices the profit margin must be huge."
• "They are charging top whack prices for mediocre food."
• "Everything about this place was lovely apart from the overpriced food."

Accessibility and Layout

Pros:

• "Also free parking and dogs allowed in some of the shops."
• "Good parking and access with indoor and outdoor shopping, café and toilets, all clean and well maintained."
• "Lovely paved walking area so pushchair and wheelchair friendly."
• "Easy access for wheelchair/buggys & dog friendly."
• "Good parking facilities but best to get there early."
• "The area has lots of parking due to the estate."
• "Great place to visit, free parking, toilets, cafes, restaurants, shops, garden center."

Cons:

• "Busy and little social distancing happening with other customers stopping to browse and discuss in the multiple pathways."
• "Visited this afternoon with my elderly wheelchair bound Parent... room for a wheelchair round tables and isle's is very limited."
• "Garden centre layout very poor for people with limited mobility... you are forced to walk all around the centre because they want you to buy items."
• "Unfortunately the food festival was located a long way the other side of the centre and lake making it difficult for elderly and disabled to walk to. Needed a proper disabled parking area."
• "Although a lot to see, I found the disabled parking poor, very few places."
• "One thing I didn't like was that it was like a maze to find the exit to pay they appeared to block some of the aisles."
• "Cafe closed to people with a dog unless you want to eat outside."

Pricing

Pros:

• "Good reasonable prices."
• "Bought a couple of lovely bits and pieces and reasonably priced."
• "I purchased two extra large terracotta frost resistant pots for £29.99 each."
• "I found the perfect fascinator at a reasonable price and perfect match to my shoes and bag."
• "Good sized portions at a good price."
• "It's reasonable when there's a sale on."
• "I would recommend doing an online search and ordering tickets online as it does save you a few pounds."

Cons:

• "It's like a upmarket version of the Range, unfortunately with upmarket prices."
• "After walking to the entrance we noticed the prices are higher if you pay on the day."
• "Unfortunately with upmarket prices."
• "At £5:90 for a coffee and a muffin, it's too expensive."
• "Very over priced gifts seen in other retail locations far cheaper."
• "It's very expensive and the products could be bought anywhere else for half the price."
• "Often call whilst travelling to see family. Three weeks ago paid around £8 for two coffees and two tea cakes. Had the same yesterday and paid £13.85. What a rip off."