Address: Thorney Edge Road Bagnall, Stoke-on-Trent, ST9 9LE, United Kingdom
Phone: +441782502741
Rating: 4.4
based on 140 reviews.
Customer Service
Pros:
"It really is nice to deal with a professional firm."
"The gentleman who comes round to check if everything is OK is an absolute star!"
"Without hesitation or question over postage/returning the mistake, Jackson's arranged for the correct order to be sent out that same day."
"The delivery team were great in what was quite a challenging spot to deliver to!"
"The staff are always happy to help and accommodate."
"Customer service was outstanding and I will be back to order more plants again soon!"
"The staff are very friendly and helpful which contributes to a very pleasant atmosphere."
Cons:
"Absolutely appalling delivery service - not even a notification that the tree was delivered which at least would have alerted me that something had gone wrong."
"I would not buy from them again because their customer service is poor and I don't believe they can be trusted."
"Not v impressed, product didnt quite live up to expectations/description, was way later than advertised delivery dates with no contact explaining delay."
"So unhappy with the service received and will not be revisiting."
"Horrendous customer service in the end."
"Go elsewhere and don’t take the risk of using this company - especially if you value your personal security."
"Really unhelpful customer service, apparently we should have known it was young bamboo even though it doesn’t say on the website or show it in the photos?"
Food Quality
Pros:
"The food is fabulous, all homemade including the chips, value for money."
"We nipped in for a cuppa and a piece of cake with cream and it was mega."
"Enjoyed a lovely Sunday dinner followed by a tasty chocolate chip milkshake."
"The food looked really nice."
"The food is excellent with a varied menu."
"The food and service what can I say. But par excellence as the French say."
"Food and service is absolutely amazing can not fault the Sunday roast well worth a visit."
Cons:
"Be prepared to wait a little for food at the busy times."
"Four of us had steak pie and chips, the pastry on the pie was so hard we didn’t eat it all and the meat inside was dry."
"We only ordered teacakes + large coffees but it took nearly half an hour for the teacakes to come.... Then even longer for the coffee.... It was lukewarm."
"Lunch was very nice, good size portion for your money. Breakfast the same again very good value but way way to greasy."
"The lasagne was dry and sticky with little taste."
"The tuna mayo on the baked potato was too big for me."
"Would not recommend this company - they left the tree on the street outside a block of flats in a random road that isn’t where I live with my personal mobile number and home address on full display."
Plant Quality
Pros:
"Their plant selection is very good and the whole atmosphere of the place is lovely."
"Nursery well stocked with plants and a lovely little farm type shop."
"Always a good selection of plants, many you will not find elsewhere."
"All the plants were top quality and fresh."
"Most importantly, my new plants arrived already flourishing with more growth than I expected."
"The plants looked great. Now planted in my garden and thriving well."
"Tree and climber arrived in perfect conditions and really fast."
Cons:
"Ordered a plant online, waited nearly 2 weeks for it to arrive and its come in a shocking state."
"Their website shows a beautiful lush tree, the reality was two thin, pitiful trees, where some 30% of the total height was a bare branch sticking up."
"The size wasn't worth the cost."
"The last couple of visits has been spoiled by the amount of wasps that have been swarming around - there is obviously a nest near the pond."
"The plants often arrive in poor shape anyway, and I've had to repot and look after them for some weeks."
"I bought a grafted wisteria from Jacksons in 2013 after being assured by them in writing that it was 'likely to flower next year'. It's now 2017 and... it still hasn't bloomed."
"I purchased 2 delphiniums from here... they died after 3 days as there was hardly any root in the pot."
Value for Money
Pros:
"The shop isn't the cheapest place around, but it's currently selling Christmas gifts so that's normal."
"The tree that arrived was of good quality and value for money."
"Great food and service in the tea room. The home cooked meals are delicious and the cakes superb!"
"The bread was so soft and really fresh."
"The homemade cakes are fabulous!"
"We had three shrubs on our list that we wanted... Good to say you had all three and of excellent quality."
"If you want an afternoon out looking at plants etc then look no further than Jackson's Nursery !! Then pop in to the Cafe to have a cuppa and something to eat !! You will NOT be disappointed - food and service OUTSTANDING !!!"
Cons:
"The shop was all upside down and boxes everywhere."
"Way too expensive but I suppose its that kind of place, tearoom, farm shop, homewares all about profit. Didn't buy anything and went to my local garden centre on Brookhouse Lane instead and saved a fortune buying plants."
"Do not buy bamboo from here."
"I ordered some small red Robin root balls online... only to find out after checkout that I got stung £10 for delivery."
"The fact my husband was able to carry a 5/6 ft tree with one hand should have been a warning sign that the tree was of very poor quality."
"I am shocked at how overpriced they are now."
"The response I received from the nursery was similarly as disappointing, accepting no responsibility for the poor quality of the tree."